Please post any TECH ISSUES for Mystery Tales: The House of Others Collector's Edition here.

Hello Everybody,

Thanks for your patience while waiting for a response. Let's get down to troubleshooting.

When a game stops progressing, or when it doesn't respond to commands, we recommend checking the video card driver on the computer to see if there's a new update available. We also suggest running the game with administrator permissions. The help pages below contain further instruction.

Game Crashing, Freezing, or Blank Screen
Run Game as Administrator

If those steps don't work, or have already been tried, please contact our Technical Support Team. They will be able to provide further help.

Thanks again for your understanding. Please don't hesitate to PM me or another active Moderator if more questions arise. We'll be waiting here to help.

bfgBeruna

Hello Everyone,

I just wanted to swim by real fast to let players know that a reported issue has had an update provided which may resolve the issue on subsequent playthroughs. For more information on that update and how to install it, please see our announcement below:

UPDATE! New version available for Mystery Tales: The House of Others CE (PC) - August 7, 2017

Thank you to our players who helped us with this investigation. As a reiteration, players will need to create a new profile in the game to continue progress in the bonus chapter if they are already unable to continue. We're sorry for this, but new profiles should no longer encounter the issue reported with a wall token being unable to be retrieved.

For any problems that continue after trying the update or if there's trouble installing that update, I recommend contacting our Technical Support Team. Our Reps are always happy to help out and will do their best to get back in touch as soon as possible.

Thank you all for your patience while our teams worked on resolving that reported issue. If there are any further questions, please feel free to PM me or any of our other moderators. We are all happy to listen and help out as best we can.

bfgIlinalta