Azada ™: Ancient Magic Released for Mac at Big Fish Games

I had the same problem with the Invisible Man book. The tech person told me that there was a problem with the latest QuickTime version and that they are working to fix the problem. She said to keep checking back here in the forum where they would announce the fix. She also gave me a coupon for a free game.

Has the game been fixed so Mac users can complete it yet? A couple of months ago I contacted tech support when I could not complete the game and they gave me a free game and told me to keep checking the boards. Any updates?

Liorahleh wrote:Has the game been fixed so Mac users can complete it yet? A couple of months ago I contacted tech support when I could not complete the game and they gave me a free game and told me to keep checking the boards. Any updates?

Since the official word from tech support to me on Feb. 19 was:

"Studios is treating it as an official known issue, so it is definitely being worked on, but there isn't really any time frame on when they may get an updated build of the game out there. The official word is to recommend checking the forums, and that is probably the best advice. If a new build is put out for a game, that is the first place the news is released."

It looks like no updates have been released as yet. Hopefully soon.

I will admit that I am disturbed about this issue. It is now pretty much April and this game nor only does it not work, but it is still on sale. They should either release a fix for it or take the OS X version off the site.

I agree, What is taking so long... If it can not be fixed until the next release of QuickTime then take it of the selection list until it works all the way!

I have just reached the invisible man book on my new macbook and game keeps crashing back to the desktop, have contacted customer services but no reply yet, anyone else managed to resolve problem

I just wanted to post that I did get a reply from tech support when I sent them an e-mail about the game shutting down at the Invisible Man Level.

"Apparently, there have been some reports on this issue with some users. We have forward them onto the developers of the game and they are working on a new build.

I would also recommend keeping an eye out for a new build of the game on the forums. Hopefully, it should be released in a day or two.

That will address some common issues. All you would need to do is uninstall and reinstall the new build."

So hopefully we won't have to wait too long! They were kind enough to also give me a free game coupon.

April the 8th... I just chatted with customer service... they said it is a quick time issue or something... I see they've been trying to fix this for more than 2 months... oh well, I got a free coupon at least.

Not knowing about so many previous problems, I eagerly bought and played Ancient Magic until nearly finished, when it quit and wouldn't restart. Although I did receive a coupon as most people did, this was the reason given to me for the problem: "It seems a few of our users have had this issue. We rigorously test our games for our release but it looks like the Mac version of Azada: Ancient Magic escaped with a few kinks."

After reading what appear to be more technical responses that others have already received, this seems to be rather insulting, if others were as into this game as I was. Besides, I was crushed to know there was no remedy. I can only hope that 1) Big Fish actually does fix what's wrong (so we all can fully enjoy what I think is the best game series since Myst), and 2) that they're more rigorous in the future.

In the meantime, if a Mac user reads this board before purchasing Ancient Magic, be aware that you may be unable to finish the game.

I think it is highly irresponsible that they continue to have this game on sale knowing there are issues with it! Just like most i was excited to play it and thought when it crashed maybe this was a solitary issue. Low and behold there's a whole forum of people with the same issues! Tisk tisk Big Fish for continuing to sell an inferior product!

Bummer! good game but can't finish it! Please fix it!

i thing this game should be taken off the site i was 5 books from completing the game and it crashed i have a voucher, which was nice but it does not compensate for my gamers need for completion! remove it till problem is solved!

Hellooooooo! Customer "suppoooort"! After Azada which is one of the most popular games around I did get the free coupon(for which I am grateful, don't get me wrong) only to find out that the next game I got doesn't save (Fairy Treasure). So currently I am scared to buy more games for Mac at least until one of the issues is resolved which is taking more than 3 months now. I believe I am talking on behalf of all the Mac users, please either fix the games or take them off the site, and all the games that don't work, please!

I agree 100%. The free coupon was all well and good but come on. How are people suppose to continue buying from your company? Seem like the Mac games are poorly developed. The fact that the developers are not even addressing these issues with any sort of updates. NOT EVEN a simple, "we are aware of the issues and will have a patch in a week." If there isn't any attention paid to the Mac side of your game business you will lose me as a customer. Although you may not care being I am only one customers, if others follow my lead then your profit margins will decrease significantly. Perhaps the Mac games side of the business isn't that important but I really hope that isn't the case.


~e

I have a suggestion until a fix is released for the Invisible
Book crash.

Before you try the book, go to your home user, go to library, go to preferences, go to Big Fish Games, go to
Ancient Magic, then make a copy of the gam file. When a release is posted trash everything but the copy.
The start and quit the game. Copy the saved gam file back to the Ancient Magic folder. Hopefully we/you should
be able to restart the game with the Invisible Book. Logically it should work unless one of the other preference files in the Ancient Magic folder is require. I understand the gam file keeps track of your place in the game.

BTW - Tried it again after installing 10.5.7 and still a no go. Didn't think it would, but you never know.

I had the same problem on my Mac with Ancient Magic crashing and Azada not saving your progress. I wrote to customer service and they informed me to go to my library and click under preferences and delete the game and any license for that game and then go to purchase history in Big Fish and reinstall the game. I did just that and both games are working fine so far Ancient Magic has not crashed and Azada is saving my progress. Of course you have to start all over again but the problem is fixed.

sar30135 wrote:I had the same problem on my Mac with Ancient Magic crashing and Azada not saving your progress. I wrote to customer service and they informed me to go to my library and click under preferences and delete the game and any license for that game and then go to purchase history in Big Fish and reinstall the game. I did just that and both games are working fine so far Ancient Magic has not crashed and Azada is saving my progress. Of course you have to start all over again but the problem is fixed.

That is the fix for Azada not saving your progress, but not the fix for Azada Ancient Magic quitting at the Invisible Man Book. Please let us know if you did get past that point!

shorenuf wrote:

sar30135 wrote:I had the same problem on my Mac with Ancient Magic crashing and Azada not saving your progress. I wrote to customer service and they informed me to go to my library and click under preferences and delete the game and any license for that game and then go to purchase history in Big Fish and reinstall the game. I did just that and both games are working fine so far Ancient Magic has not crashed and Azada is saving my progress. Of course you have to start all over again but the problem is fixed.

That is the fix for Azada not saving your progress, but not the fix for Azada Ancient Magic quitting at the Invisible Man Book. Please let us know if you did get past that point!

I have played the entire game again and saved my preferences before doing the Invisible Man. The Invisible Man still crashes the game and corrupts the "gam" file. When there is a fix I can restore the preferences before the crash and finish the game.

Sigh.
So how do I go about at least getting my voucher?
And yes, this really pisses me off. How the hell can Bigfish sell me a game that is incomplete?! REALLY leaves a bad taste in my mouth.