bfgRhone
Manatee
Manatee
4,302 Posts

Post any Bubble Bonanza technical issues here only

[Post New]by bfgRhone on Mar 2, 12 12:54 AM
If you are having problems getting the game to work correctly, we highly recommend going to our Help pages. Using our Help pages is always the quickest way to get technical problems resolved. Here are a few suggested articles that have helped many people correct these types of problems in the past:

Frequent Crashing of Game
Game Compatibility

While we can offer a known solution for technical issues in the forums, or other tech savvy pond residents can swim by with good tips and suggestions, we cannot provide the same excellent level of support provided by our Customer Support team.

The forums are not very well suited for the kinds of information gathering and troubleshooting that get these types of issues corrected quickly.

If there is a problem with the game, our Support Team can also gather necessary information on what types of computers are being affected by the problem and deliver this information to the developer for a fix.

If you are not able to get a game working properly using our Help pages, please get in touch with our Customer Support team, you can find a link to contact our Support team on the front page of our Help pages.

*Please reserve this thread for tech issues only. If you are seeking game play assistance (i.e. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'

Edited on 03/06/2012 at 2:06:04 AM PST


 
FawnMart
Jellyfish
Jellyfish
15 Posts

Re:Post any Bubble Bonanza technical issues here only

[Post New]by FawnMart on Mar 2, 12 5:36 AM

Approx 12 levels in I get the following alert and can not progress:

800X600\Themes\Theme3\Elements\Elements0\\bmst.bin not found.

It will be a buy for me if the error can be corrected.



 
mamamaggie
Marlin
Marlin
9,501 Posts

Re:Post any Bubble Bonanza technical issues here only

[Post New]by mamamaggie on Mar 2, 12 7:53 AM
just FYI, I encountered the same error, but I would not buy this anyway. Not to my taste.

 
Toffifee
Pufferfish
Pufferfish
1,383 Posts

Re:Post any Bubble Bonanza technical issues here only

[Post New]by Toffifee on Mar 2, 12 8:43 AM
... same error here, FawnMart ... but playing the demo up to this point was enough, so it's ok that the game crashed

 

Re:Post any Bubble Bonanza technical issues here only

[Post New]by gypsynative on Mar 2, 12 8:46 AM
got through level 12 then the same error came up and can not get back in
to the game which is a shame because I was enjoying it. I will watch for this error to get corrected so I can buy it, It is a funny little relaxing game.

 
crypsynight
Minnow
Minnow
236 Posts

Re:Post any Bubble Bonanza technical issues here only

[Post New]by crypsynight on Mar 2, 12 9:12 AM
I also got the same error as above

 
FawnMart
Jellyfish
Jellyfish
15 Posts

Re:Post any Bubble Bonanza technical issues here only

[Post New]by FawnMart on Mar 2, 12 9:17 AM
Thanks all. Glad (sort of) to know it's not just me. I was enjoying it as a mindless distraction. Hope it gets fixed soon before I forget about it.

 

Re:Post any Bubble Bonanza technical issues here only

[Post New]by grammabeauone on Mar 2, 12 5:09 PM
I got the same message, but at the beginning of the game. Couldn't even play the first level. Going to uninstall and try again at a later date.

 

Re:Post any Bubble Bonanza technical issues here only

[Post New]by mommyjules on Mar 2, 12 6:54 PM
I received the error too. I hope there is a fix, soon.

 

Re:Post any Bubble Bonanza technical issues here only

[Post New]by duluce2 on Mar 2, 12 10:45 PM
Getting the same error as everyone else

 
bfgRhone
Manatee
Manatee
4,302 Posts

Re:Post any Bubble Bonanza technical issues here only

[Post New]by bfgRhone on Mar 3, 12 12:22 AM
Hi fishies,

I wanted to pop in and confirm we are aware of the error and crash after you get to a certain level in the Quest mode and are looking into this.

In order for us to further investigate what's happening, we need your help. I therefore want to ask all of you experiencing these issues to write to our Tech Support team, together with a Dr. Felix report.

This will help us track the amount of users affected and will help comparing stats to see if we can figure out a pattern to this issue.

If we have news on an update, we'll be sure to let you know.

Thanks!

-bfgRhone

 

Re:Post any Bubble Bonanza technical issues here only

[Post New]by cherokeedawn2002 on Mar 3, 12 7:24 AM
same thing here


 

Re:Post any Bubble Bonanza technical issues here only

[Post New]by andysgranny on Mar 3, 12 4:31 PM
same as everyone else thanks andysgranny

 

Re:Post any Bubble Bonanza technical issues here only

[Post New]by vsmjcm3840 on Mar 4, 12 8:20 AM
same problem

 

Re:Post any Bubble Bonanza technical issues here only

[Post New]by mommyjules on Mar 5, 12 7:19 PM
got the update installed.... much better, thanks!

 
bfgRhone
Manatee
Manatee
4,302 Posts

Re:Post any Bubble Bonanza technical issues here only

[Post New]by bfgRhone on Mar 6, 12 2:05 AM
Hi everyone,

I just wanted to ahead and confirm that we now have an update for Bubble Bonanza available that'll correct these crashing issues at the end of chapter 13 of Quest Mode.

Please see this thread for more information:

UPDATE! New Version of Bubble Bonanza Available today! March 6th, 2012

Don't forget to uninstall and reinstall the game to apply the new version.

To keep better track of any new issues arising after this issued fix, I'm going ahead and create a new tech thread.

If you are having any technical issues after installing this fix, please feel free to post over in the thread HERE.

Thank you!

bfgRhone

 
 
 
 
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