bfgBaikal
Marlin
Marlin
8,624 Posts

Post any Entwined: Strings of Deception technical issues here only

[Post New]by bfgBaikal on Mar 11, 12 12:23 AM
If you are having problems getting the game to work correctly, we highly recommend going to our Help pages. Using our Help pages is always the quickest way to get technical problems resolved. Here are a few suggested articles that have helped many people correct these types of problems in the past:

Frequent Crashing of Game

Game Compatibility

While we can offer a known solution for technical issues in the forums, or other tech savvy pond residents can swim by with good tips and suggestions, we cannot provide the same excellent level of support provided by our Customer Support team.

The forums are not very well suited for the kinds of information gathering and troubleshooting that get these types of issues corrected quickly.

If there is a problem with the game, our Support Team can also gather necessary information on what types of computers are being affected by the problem and deliver this information to the developer for a fix.

If you are not able to get a game working properly using our Help pages, please get in touch with our Customer Support team, you can find a link to contact our Support team on the front page of our Help pages.

*Please reserve this thread for tech issues only. If you are seeking game play assistance (i.e. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'


 
jaylake
Guppy
Guppy
121 Posts

Re:Post any Entwined: Strings of Deception technical issues here only

[Post New]by jaylake on Mar 11, 12 1:41 AM
Game started well but when I had got to the point of wanting to find the maid quarters I pointed the curser down to the foyer and all the screen went black. I have uninstalled and will reinstall again. Thought that I had a BETA version but see I am the only one with this issue.


 
crypsynight
Minnow
Minnow
236 Posts

Re:Post any Entwined: Strings of Deception technical issues here only

[Post New]by crypsynight on Mar 11, 12 5:36 AM
When ever I got the 'New Objective Found' banner I had to wait quite some time for it to go. Underneath it I could still go to map, journal, next room etc, but had to wait until it went to see what was going on.

Also, in the cut-scenes it would play the whole scene in sound but picture was still stuck on the first sentence - had to 'skip' to get out of it.

 
Janferie
Guppy
Guppy
154 Posts

Re:Post any Entwined: Strings of Deception technical issues here only

[Post New]by Janferie on Mar 11, 12 6:32 AM
I had just got to the maid's quarters to speak to her when my free trial ran out. I purchased the game and went back into it but now I can't get beyond the point where the butler hands me the maid's key. It just hangs. Most frustrating. I shall probably have to ask for a refund.

 
smilestogo
Starfish
Starfish
41 Posts

Re:Post any Entwined: Strings of Deception technical issues here only

[Post New]by smilestogo on Mar 11, 12 8:29 AM
The game is very slow loading and I had to use the pc curser because the game curser was jerking all over the place. When I had to stop the game for a while, the start-up was started at the beginning, not where I left off. That's a bummer in my book! I liked the graphics and the story, but I'm not seeing a purchase here, That is sad, because it LOOKED like a wonderful game in the beginning.

 
kallith
Seahorse
Seahorse
26 Posts

Re:Post any Entwined: Strings of Deception technical issues here only

[Post New]by kallith on Mar 11, 12 11:42 AM
as with the last game from this developer, I got to the end of the big fsh and developers names and only sound came out. It asked me to download a codec and I did, but it made no difference. I tried to change settings but it still doesn't work. I will avvoid their games from now on

 
cll1950
Angelfish
Angelfish
1,099 Posts

Re:Post any Entwined: Strings of Deception technical issues here only

[Post New]by cll1950 on Mar 11, 12 3:44 PM
My experience was very different. I never got a codec prompt. I played to the kitchen and went out to check the forum to learn more about the hint use. When I opened the game again, it started from the beginning. Had to put my name in again. When I skipped the story at the door I got to the next story with the trees and dark sky, it froze. Soft booted deleted downloaded again and same thing happened.

Oh well, hated the bad hillbilly voice over at the door and the butler's also. Thought the game was very dated.

I also would like something different but this is not it.

 
letsdoit
Shark
Shark
10,483 Posts

Re:Post any Entwined: Strings of Deception technical issues here only

[Post New]by letsdoit on Mar 11, 12 9:00 PM
O!...darn!...i was sent this game as a 'beta' test and it did the same as it did right now with the TG T

d/l went...fine
logo showed as normal...fine
went to put in 'player name' and the box for this was cut in half and very colorful 'pixels' ... tried to enter name...well NOPE!...it was froze up!
did an ctrl/alt/del...and ended the task.

so must state that its been a drfelixfix prior, C/S has been great, followed all the instructions as a good student but not obviously good enough to run this game?

have read the reviews and am sort of o.k. with this not one of my 'likeable' games, i do not like 'dead murdered' bodies in a game and lots of other 'negative' remarks about the game 'in general'...sorry BFG...i still luv you ...

but some games are just not meant to be...just another NO BUY!

Edited on 03/11/2012 at 10:24:43 PM PST


 

Re:Post any Entwined: Strings of Deception technical issues here only

[Post New]by tanypet on Mar 12, 12 8:25 AM
Codec mpeg4 v2 required and link to get it...got it ...checked it...installed it....FIVE TIMES still game asks for codec???????
Oh yeah and rebooted between each re-install

 

Re:Post any Entwined: Strings of Deception technical issues here only

[Post New]by Arosado1970 on Mar 12, 12 1:17 PM
tanypet wrote:Codec mpeg4 v2 required and link to get it...got it ...checked it...installed it....FIVE TIMES still game asks for codec???????
Oh yeah and rebooted between each re-install


Same here. If you get any idea how to fix it, let me know thru PM. I's greatly appreciate it.

 
kaitlinn
Minnow
Minnow
212 Posts

Re:Post any Entwined: Strings of Deception technical issues here only

[Post New]by kaitlinn on Mar 12, 12 5:12 PM
Subtitles did not match video and audio dialogue; although it was amusing like a badly dubbed foreign movie, it was a bit irritating since the sound finished long before the scenes ended.

 
kaitlinn
Minnow
Minnow
212 Posts

Re:Post any Entwined: Strings of Deception technical issues here only

[Post New]by kaitlinn on Mar 12, 12 5:12 PM
Subtitles did not match video and audio dialogue; although it was amusing like a badly dubbed foreign movie, it was a bit irritating since the sound finished long before the scenes ended.

 
kaitlinn
Minnow
Minnow
212 Posts

Re:Post any Entwined: Strings of Deception technical issues here only

[Post New]by kaitlinn on Mar 12, 12 5:12 PM
Subtitles did not match video and audio dialogue; although it was amusing like a badly dubbed foreign movie, it was a bit irritating since the sound finished long before the scenes ended.

 
kaitlinn
Minnow
Minnow
212 Posts

Re:Post any Entwined: Strings of Deception technical issues here only

[Post New]by kaitlinn on Mar 12, 12 5:13 PM
Subtitles did not match video and audio dialogue; although it was amusing like a badly dubbed foreign movie, it was a bit irritating since the sound finished long before the scenes ended.

 

Re:Post any Entwined: Strings of Deception technical issues here only

[Post New]by wendyrx on Mar 13, 12 12:40 AM
Arosado1970 wrote:
tanypet wrote:Codec mpeg4 v2 required and link to get it...got it ...checked it...installed it....FIVE TIMES still game asks for codec???????
Oh yeah and rebooted between each re-install


Same here. If you get any idea how to fix it, let me know thru PM. I's greatly appreciate it.


And same here... pls.. if anyone finds a fix!! HELP! I'd like to at least have half a chance at forming my own opinion of this game!!!
Thx!!! ~Wendy

 
wllowldy
Starfish
Starfish
52 Posts

Re:Post any Entwined: Strings of Deception technical issues here only

[Post New]by wllowldy on Mar 13, 12 7:11 AM
Trial version played full screen. Used game club credit and purchased game. Game started playing as a smaller screen. Went to options and changed setting to full screen and now I get access violation error. Have uninstalled and reinstalled 3 times. Can I get my game credit back and use on another game? Tired of trying to fix this one. And I really liked the game.

 

Re:Post any Entwined: Strings of Deception technical issues here only

[Post New]by Bilko_Bilko on Mar 13, 12 10:04 AM
wllowldy wrote:Trial version played full screen. Used game club credit and purchased game. Game started playing as a smaller screen. Went to options and changed setting to full screen and now I get access violation error. Have uninstalled and reinstalled 3 times. Can I get my game credit back and use on another game? Tired of trying to fix this one. And I really liked the game.


You should try creating a new profile. The game will start from the first scene but it may solve the issue.

 
bfgCimarron
Dogfish
Dogfish
1,902 Posts

Re:Post any Entwined: Strings of Deception technical issues here only

[Post New]by bfgCimarron on Mar 13, 12 12:14 PM
Hi Everyone!

I just wanted to pop in with a little extra help. For those running into the game asking for a code or giving a "codec" error, this is an issue our team is looking into at the moment. If you get in touch with our Tech Support with a Dr. Felix a rep will be able to help you out with your game and it will help us get a better idea of why the game is doing this.

For those running into a black screen or the game running slowly/sluggishly I would try the steps at this help article here as I’ve seen them help when this happens:

Game Crashing, Freezing, or Blank Screen

If your game isn’t saving properly or isn’t letting you past the trial point in the game and uninstalling and reinstalling the game didn’t help, I would try running the game as administrator as the game may not be getting the right permissions to save properly. For more information on how to do this click this help article here:

Run Game as Administrator

Kaitlinn – if the audio and visual aren’t matching up I would also try uninstalling and reinstalling the game to make sure all the files installed correctly.

Wllowldy- Bilko_Bilko has some good advice and I would definitely try that, especially since the game was working before – but if you’re still seeing access violations I would try the steps in this article as well

Access Violation

And if none of these do the trick I would definitely also get in touch with our Tech Support team as one of our reps can help and it helps us track any issues.

Hope that helps!

bfgCimarron

 
bootsr
Jellyfish
Jellyfish
18 Posts

Re:Post any Entwined: Strings of Deception technical issues here only

[Post New]by bootsr on Mar 13, 12 4:40 PM
for the box in the art gallery, I have put the tiles on. One block is empty. It keeps tell me tiles are missing. the help says two tiles which I added.

 
bfgRhone
Manatee
Manatee
4,302 Posts

Re:Post any Entwined: Strings of Deception technical issues here only

[Post New]by bfgRhone on Mar 14, 12 6:13 AM
Hi fishies,

For those of you receiving the error codec MS MPEG4 V2 when starting up the game, one of our tech specialists has found a possible workaround for the issue while we're waiting for a permanent fix.

Please get in touch with Customer Support so one of our reps can walk you through the steps in getting this fixed, or offer an alternative.

You can contact them by clicking on the green envelope on the right to get to our Help pages, and then click "Contact Us" to the right of the screen to submit a support ticket.

Thank you for your patience!

bfgRhone

 
 
 
 
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