Help! Frozen at castle entrance

[Post New]by viopiano on Apr 2, 12 1:49 PM
Screen is dark with clock and candle in center, though music playing. Like this since tried to unlock rest of game.

4,448 Posts

Re:Help! Frozen at castle entrance

[Post New]by bfgMonongahela on Apr 3, 12 9:28 AM
Hi viopiano,

Welcome to the Forums! This is a great place to get some help with your games

From what you described, it sounds like there's a technical issue with your game. The first thing I'd try is removing that game from your computer, and then re-downloading the full version of the game right from the website. Here's a great Help article that goes through that whole process:

Uninstall/Reinstall a Game

(Just click the blue text and you'll be taken right there.)

If you try that and are still getting stuck at the same point, there are some other things you can try in this article about display problems:

Game Crashing, Freezing, or Blank Screen

If none of those suggestions help, it's definitely best to get in touch with our Tech Support. They'll be able to take a look at how the game is working on your computer and see how best to get everything working again.

You can contact them by clicking on the green envelope on the right to get to our Help pages. From there click "Contact Us" on the left of that screen to submit a support ticket.

If you're a Big Fish Game Club member, you can also connect to Live Chat Support Monday-Friday 7:30am-4:30pm PST.

I hope this helps!


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