Games shuts down

[Post New]by Sausrunning on May 14, 12 8:59 AM
This game shuts down each time I obtain the photo of Christy and the juniper. Why? And what do I do about it??

4,448 Posts

Re:Games shuts down

[Post New]by bfgMonongahela on May 14, 12 10:48 AM
Hi Sausrunning ,

If you're playing this game on a desktop or laptop computer, you can find some troubleshooting steps in this article:

Game Crashing, Freezing, or Blank Screen

If you're playing the mobile version, you can try the suggestions in this article instead:

Playing Games on iPad, iPhone and iPod Touch

But if you try those ideas and are still having trouble with the game shutting down, it's definitely best to get in touch with our Mobile Support team. You can contact them by clicking on the green envelope on the right to get to our Help pages. From there, click "Contact Us" on the left of that screen to submit a support ticket.

We also have a separate tech thread here where we'd like to keep track of any tech issues that come up with this game. That way we can see any recurring problems and share information about any updates as quickly as possible. I'm going to go ahead and lock this thread now, but please feel free to post in that thread instead if you'd like.

I hope this helps!


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