Game won't move forward.

[Post New]by culinary4 on Jun 26, 12 7:13 PM
I purchased the ipad version today. At the end of the chapter where you must find the diary...my hint button keeps sending me back to the map. It does the same thing from each scene. The diary in the vault lets me flip through pages, but I can't collect the diary.

The hint button keeps sending me back to the map from both scenes and the game won't move forward.

Please let me know what to do.

Thank you

 
bfgBaikal
Marlin
Marlin
8,624 Posts

Re:Game won't move forward.

[Post New]by bfgBaikal on Jun 27, 12 9:12 AM
Hi culinary4,

Welcome to the Pond!

I would encourage you to uninstall and reinstall the game as it sounds like it is not functioning as it should.

Just to let you know, as long as you are logged on with the same account details used to purchase the game, you won't have to purchase that game again even if the reinstallation process prompts you to purchase.

The following help article will help you to reinstall if you have any trouble:

iPad, iPhone, and iPod touch Troubleshooting

If you continue to have problems with this game after reinstalling it, please contact our Tech Support team and they will be happy to provide some further help.

Hope this helps!

bfgBaikal

 

Re:Game won't move forward.

[Post New]by KillerDestiny on Jun 29, 12 6:02 AM
Was just wondering if you were able to fix the problem as I'm having the same one and I've tried uninstalling and reinstalling and it's still doing it I'm
Playing on my iPhone so I don't know If that could have something to do with it any help would be greatly appreciated

 

Re:Game won't move forward.

[Post New]by nigeljack on Jun 30, 12 3:33 AM
Have same problem on IPad. Have uninstalled and re loaded. Still doesn't work

 

Re:Game won't move forward.

[Post New]by Vansue on Jul 1, 12 8:42 AM
Having the same issue, very frustrating
Hope they can resolve the issue soon.

 

Re:Game won't move forward.

[Post New]by Caotnz on Jul 3, 12 6:13 AM
I'm stuck here too. Keep having to re do the puzzle and then have -1 puzzles to complete!

 
bfgCimarron
Dogfish
Dogfish
1,902 Posts

Re:Game won't move forward.

[Post New]by bfgCimarron on Jul 3, 12 5:04 PM
Hi Fishies,

I just wanted to let you know if your game isn't working even after trying to uninstall it and reinstall it, then I would definitely get in contact with our Customer Support team. One of our Mobile specialists will be able to take a closer look into this with you to help you with your purchase:

How to get in contact with Customer Support

Thank you!

bfgCimarron

 
 
 
 
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