bfgBaikal
Marlin
Marlin
8,624 Posts

Post any Legends of Solitaire: The Lost Cards technical issues here only

[Post New]by bfgBaikal on Jul 3, 12 12:37 AM
If you are having problems getting the game to work correctly, we highly recommend going to our Help pages. Using our Help pages is always the quickest way to get technical problems resolved. Here are a few suggested articles that have helped many people correct these types of problems in the past:

Game Crashing, Freezing, or Blank Screen
Game Compatibility

While we can offer a known solution for technical issues in the Forums, or other tech savvy pond residents can swim by with good tips and suggestions, we cannot provide the same excellent level of support provided by our Customer Support team.

The Forums are not very well suited for the kinds of information gathering and troubleshooting that get these types of issues corrected quickly.

If there is a problem with the game, our Support Team can also gather necessary information on what types of computers are being affected by the problem and deliver this information to the developer for a fix.

If you are not able to get a game working properly using our Help pages, please get in touch with our Customer Support team, you can find a link to contact our Support team on the front page of our Help pages.

*Please reserve this thread for tech issues only. If you are seeking game play assistance (i.e. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'

 

Re:Post any Legends of Solitaire: The Lost Cards technical issues here only

[Post New]by LoriKlein on Jul 9, 13 3:56 PM
When the "special cards" appear on screen. The game freezes. I have to go to exit and then restart the game.

 
bfgSeine
Stingray
Stingray
5,158 Posts

Re:Post any Legends of Solitaire: The Lost Cards technical issues here only

[Post New]by bfgSeine on Jul 9, 13 4:09 PM
Hi LoriKlein,

Welcome to the forums, and I'm sorry to hear that's happening. Freezing issues are never fun, but sometimes updating drivers and software programs that the game relies on can help with that. You can find more information regarding updating those on our help article here:

Game Crashing, Freezing, or Blank Screen

If those tips aren't helping, our Tech Support Team will be more than happy to assist you further.

Hopefully that helps so you can enjoy the game!

bfgSeine

 

Re:Post any Legends of Solitaire: The Lost Cards technical issues here only

[Post New]by LoriKlein on Jul 9, 13 10:24 PM
We did all the down loads and the game still freezes. Also the "tech support" take me to "mac support". I am running this game with windows XP

 
 
 
 
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