bfgBaikal
Marlin
Marlin
8,624 Posts

Post any Grim Facade: Sinister Obsession Collector's Edition technical issues here only

[Post New]by bfgBaikal on Jul 5, 12 12:35 AM
If you are having problems getting the game to work correctly, we highly recommend going to our Help pages. Using our Help pages is always the quickest way to get technical problems resolved. Here are a few suggested articles that have helped many people correct these types of problems in the past:

Game Crashing, Freezing, or Blank Screen

Game Compatibility

While we can offer a known solution for technical issues in the Forums, or other tech savvy pond residents can swim by with good tips and suggestions, we cannot provide the same excellent level of support provided by our Customer Support team.

The Forums are not very well suited for the kinds of information gathering and troubleshooting that get these types of issues corrected quickly.

If there is a problem with the game, our Support Team can also gather necessary information on what types of computers are being affected by the problem and deliver this information to the developer for a fix.

If you are not able to get a game working properly using our Help pages, please get in touch with our Customer Support team, you can find a link to contact our Support team on the front page of our Help pages.

*Please reserve this thread for tech issues only. If you are seeking game play assistance (i.e. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'

 
saphhire
Herring
Herring
329 Posts

Re:Post any Grim Facade: Sinister Obsession Collector's Edition technical issues here only

[Post New]by saphhire on Jul 5, 12 1:49 AM
everything was fine, until I went into the shop, with the last pinball ball, when exited the shop I got a swirl effect then all my items were black, so were some scenes like the lamp. When I exited the game I got an error message............not much time left to take a chance and install and reinstall................I'll wait and see if others have the same problem...................... seems like a great game



 
crispypot
Minnow
Minnow
272 Posts

Re:Post any Grim Facade: Sinister Obsession Collector's Edition technical issues here only

[Post New]by crispypot on Jul 5, 12 1:50 AM
hi fishy`s any one else getting error code on this game ??? it froze on me when i got past the kite and its just booted me out when i got through the house gate.

 
bfgBaikal
Marlin
Marlin
8,624 Posts

Re:Post any Grim Facade: Sinister Obsession Collector's Edition technical issues here only

[Post New]by bfgBaikal on Jul 5, 12 2:24 AM
Hi Fishies,

I am not too sure what type of error you are both seeing? If I had some more information on that, I would be happy to provide some advice!

For freezes or crashes though, I would suggest having a look at the following help article:

Game Crashing, Freezing, or Blank Screen

If you are not able to get a game working properly using our Help pages, please get in touch with our Tech Support team, you can find a link to contact our Support team on the front page of the Help pages.

I hope this is helpful!

bfgBaikal

 
crispypot
Minnow
Minnow
272 Posts

Re:Post any Grim Facade: Sinister Obsession Collector's Edition technical issues here only

[Post New]by crispypot on Jul 5, 12 3:03 AM
Hi bfgbaikal, i`m sorry i didnt catch the error code before it went off my screen, but i will say that i went back into the game and it went straight back to where i`d got up to and is now letting me play with no problems i`m not sure what the blip was, i`m even gonna chance buying the game, hope i dont regret that decision

 
bribling
Barracuda
Barracuda
3,396 Posts

Re:Post any Grim Facade: Sinister Obsession Collector's Edition technical issues here only

[Post New]by bribling on Jul 5, 12 4:37 AM
I got an Access Violation. Following the instructions, I set the game to Run as Administrator and tried again but now the game won't open at all.

This is the second game in less than a month that won't play.

I also tried to get the latest DirectX but found that I already have it installed.

I really like this game and want to purchase it especially during this sale but I won't buy a game I can't play.

 
Valdy
Marlin
Marlin
9,383 Posts

Re:Post any Grim Facade: Sinister Obsession Collector's Edition technical issues here only

[Post New]by Valdy on Jul 5, 12 5:19 AM
The strangest thing just happened to me. In the trial version, I did a HOS which has a snake in it. Everything was fine and I did it and got out of it.

However, I started the game from scratch when I bought the game, and when I came back to that same HOS, after putting that helmet over the snake, everything went blurry. I tried finishing the HOS, getting hold of the ladder, which I saw suddenly in 2 parts, but then the game froze. I managed to get to the Main Menu, and was able to click on the "Exit" sign, but when I was asked if I really want to leave and I clicked "yes", that's when the game froze completely.

Long story short... I had to restart the computer, and when I came back into the game, the window for the ladder was open so I was able to take it and put it into my inventory. There was obviously a glitch there in that HOS. As I said, it happened when I demobilised that snake.

Just thought I'd mention it in case someone else has that problem. Just try and get out of the game and get back in. It should be OK then. Hope this was the only glitch. Never encountered something like this before, certainly not with ERS games.

Oh, and yes, when I managed restart the computer, I also got an Access Violation Error window popping up just before the computer restarted.

Edited on 07/05/2012 at 5:20:22 AM PST


 
cjdj99
Seahorse
Seahorse
23 Posts

Re:Post any Grim Facade: Sinister Obsession Collector's Edition technical issues here only

[Post New]by cjdj99 on Jul 5, 12 5:35 AM
I got an error access violation coming out of the shop after playing the pin ball game. "0x68CD12913 tried to read from 0x00000004....program terminated. I got booted from the game and was able to begin again from where I left off. I continued for a while and then got booted again when I tried to enter the garage...game froze and then access violation "0x69A861C5" appeared and booted me again.

UPDATE: I forgot to mention that when I purchased the game and went to download it I got a message stating that I didn't have all the permissions to do so. I clicked on download again and loaded the game. That is when I started having error access violations. I deleted the game from my game manager and down loaded it again and I have played so far with no issues/problems.

Edited on 07/05/2012 at 7:13:31 AM PST


 

Re:Post any Grim Facade: Sinister Obsession Collector's Edition technical issues here only

[Post New]by PandaBearCub on Jul 5, 12 8:33 AM
ooooh Mannnn, got the Blue Screen of Death right after hitting the exit button on the game, I had the screen with the other games they have then went to close and BAM Blue Screen of Death! Was fully enjoying the game too. Have Win 7 64 bit.

 
bfgMonongahela
Manatee
Manatee
4,448 Posts

Re:Post any Grim Facade: Sinister Obsession Collector's Edition technical issues here only

[Post New]by bfgMonongahela on Jul 5, 12 9:35 AM
Hi Fishies,

Those of you who are receiving an Access Violation error, please check out the information in the help article here, which goes through some more troubleshooting steps you can try.

If you try those and are still having trouble with the game, please get in touch with our Tech Support team so they can work with you directly to get this issue resolved.

PandaBearCub ~ I think it's best for you to contact them too, as the blue screen is definitely something they'll have the tools to investigate for you.

The first thing our Tech Specialist will ask for is a Dr. Felix Report, which will give them information about how the game is working with your specific system. You can read more about how to send that in to them in the post we've created here.

I hope this helps!



bfgMonongahela

 

Re:Post any Grim Facade: Sinister Obsession Collector's Edition technical issues here only

[Post New]by PandaBearCub on Jul 5, 12 10:02 AM
Thank you bfgMonongahela! I will send them a Dr. Felix report ASAP!

 
cherbtoo
Orca Whale
Orca Whale
22,629 Posts

Re:Post any Grim Facade: Sinister Obsession Collector's Edition technical issues here only

[Post New]by cherbtoo on Jul 5, 12 2:24 PM
For information purposes ... I experienced an

Error: Access Violation at 0x6D747237
(tried to write to 0x728C132C), program terminated
.

This occurred as I was trying to pick the knife up after completing the match the blade with the handle puzzle.

However when I went back into the game it gave me the knife and I was able to continue playing.

Cherb

 
Sherryah
Parrotfish
Parrotfish
479 Posts

Re:Post any Grim Facade: Sinister Obsession Collector's Edition technical issues here only

[Post New]by Sherryah on Jul 5, 12 2:33 PM
I bought this fantastic game and I have been enjoying it for hours and I had no tech problems until now. I went through the curtain in Francisca's room to put the seal on medicine chest and got bounced out with access error to desktop! I came here to report it and to take a break hoping all is saved and will take me where I left off. I am win 7 and Nivida graphic card all is updated. If anyone else has this happen please post here and let me know.

 
bfgCimarron
Dogfish
Dogfish
1,902 Posts

Re:Post any Grim Facade: Sinister Obsession Collector's Edition technical issues here only

[Post New]by bfgCimarron on Jul 5, 12 2:40 PM
cherbtoo - Thanks for the information! I'll make sure to pass that along.

Sherryah - Thanks for posting this as well. I would definitely try uninstalling and reinstalling the game if it seems like it's still giving you trouble. This won't lose your place in the game, but can help if the game isn't responding as it should.

However, if you get back into the game and find it's still giving you trouble, please don't hesitate to get in contact with our Customer Support department. Writing in will help our team better track any issues and a rep will be happy to take a closer look with you and your game.

I hope this helps!

bfgCimarron

 
shadowandzeke
Squid
Squid
72 Posts

Re:Post any Grim Facade: Sinister Obsession Collector's Edition technical issues here only

[Post New]by shadowandzeke on Jul 5, 12 3:53 PM
I have a problem with the voice overs. The dialogues keep repeating like a record that skips. I usually skip over the dialogue because I read faster than they talk but I can't skip until it says click to continue; so I have to listen to the same words over and over again

 
vingilot
Dolphin
Dolphin
6,175 Posts

Re:Post any Grim Facade: Sinister Obsession Collector's Edition technical issues here only

[Post New]by vingilot on Jul 5, 12 8:00 PM
I'm having a lot of audio problems as well. Music cuts out in various scenes, voices of characters/dog/cat drop down to barely audible or I can't hear them at all.

I'm on a Mac running SL.

 

Post any Grim Facade: Sinister Obsession Collector's Edition technical issues here only

[Post New]by kardian on Jul 5, 12 8:09 PM
bfgBaikal wrote:If you are having problems getting the game to work correctly, we highly recommend going to our <a href=http://bigfishgames.custhelp.com/app/home>Help pages</a>. Using our <a href=http://bigfishgames.custhelp.com/app/home>Help pages</a> is always the quickest way to get technical problems resolved. Here are a few suggested articles that have helped many people correct these types of problems in the past:

<a href="http://bigfishgames.com/help/index.html?rn=166"> Game Crashing, Freezing, or Blank Screen </a>

<a href="http://bigfishgames.com/help/index.html?rn=438">Game Compatibility</a>

While we can offer a known solution for technical issues in the Forums, or other tech savvy pond residents can swim by with good tips and suggestions, we cannot provide the same excellent level of support provided by our Customer Support team.

The Forums are not very well suited for the kinds of information gathering and troubleshooting that get these types of issues corrected quickly.

If there is a problem with the game, our Support Team can also gather necessary information on what types of computers are being affected by the problem and deliver this information to the developer for a fix.

If you are not able to get a game working properly using our <a href=http://bigfishgames.custhelp.com/app/home>Help pages</a>, please get in touch with our Customer Support team, you can find a link to contact our Support team on the front page of our <a href=http://bigfishgames.custhelp.com/app/home>Help pages</a>.

*Please reserve this thread for tech issues only. If you are seeking game play assistance (i.e. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'

 

Post any Grim Facade: Sinister Obsession Collector's Edition technical issues here only

[Post New]by kardian on Jul 5, 12 8:12 PM
strategic guide says to go back to Giovannis store and play the blue ball in the pinball machine after taking the key to Luigis room. Dont have the blue ball. Cant find it. Guide doesnt say where to find it

 
LaComtesse
Seahorse
Seahorse
28 Posts

Re:Post any Grim Facade: Sinister Obsession Collector's Edition technical issues here only

[Post New]by LaComtesse on Jul 5, 12 8:32 PM
I am at the part with the cobra and the radio, with the station number paper on top of the radio, on the carpet. I have turned the radio knob repeatedly, but nothing happens. I tried using my hints, which kept prompting me to turn the radio knob...any ideas?

 
patcam52
Guppy
Guppy
117 Posts

Re:Post any Grim Facade: Sinister Obsession Collector's Edition technical issues here only

[Post New]by patcam52 on Jul 5, 12 9:30 PM
Me too, cannot get the radio to work, tried everything have the paper sitting on top of the radio. Will not work at all.

 
 
 
 
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