Frozen

[Post New]by Tcooley049 on Jul 11, 12 6:57 PM
Playing on iPad; game is frozen, hint button does not work, menu does not work, cannot open notes, etc. tried turning off and back on that did not work. Please help!

 
bfgMonongahela
Manatee
Manatee
4,448 Posts

Re:Frozen

[Post New]by bfgMonongahela on Jul 19, 12 11:34 AM
Hi Tcooley049,

I'm sorry to hear the game is freezing on your iPad. First, please try the suggestions for improving game performance in this help article:


iPad, iPhone, and iPod touch


But if you try those suggestions and the game is still not working right, it's definitely best to get in touch with our Mobile Support team so they can work on this with you directly.

You can contact them by clicking on the green envelope on the right to get to our Help pages. From there, click "Contact Us" on the left of that screen to submit a support ticket.

Also, we do have a specific thread here where we'd like to keep track of any technical issues with this game. I'm going to lock this thread now, but you're welcome to post over in that other thread if you'd like.

I hope that helps!



bfgMonongahela

 
 
 
 
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