Does not start

[Post New]by avalaing on Aug 1, 12 9:37 AM
It down loads but does not go beyond the first window . So fustrating! Please advise!
MacBook Pro
Thank you, Ava

4,448 Posts

Re:Does not start

[Post New]by bfgMonongahela on Aug 1, 12 10:21 AM
Hi avalaing and Welcome to the Forums.

I'm sorry to hear that this game is freezing on you!

First, please try the suggestions in the help article I'm linking below. We find they help a lot of our customers that run in to this sort of issue.

Game Crashing, Freezing, or Blank Screen

If that doesn't get the game working correctly, it's definitely best to get in touch with our Mac Support team. They have the tools to really delve into the problem and see how best to get it resolved for you.

You can contact them by clicking on the green envelope on the right to get to our Help pages. From there, click "Contact Us" on the left of that screen to submit a support ticket.

If you're a Big Fish Game Club member, you can also connect to Live Chat Support Monday-Friday 7:30am-4:30pm PST.

I hope that helps!


Whale Shark
Whale Shark
16,662 Posts

Re:Does not start

[Post New]by Mr_Russ on Aug 1, 12 10:22 AM
I was wondering if the Mac Book Pro was supported.

System Requirements:
OS: 10.4, 10.5 (recommended)
CPU: 1.83GHz
RAM: 512 MB

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