30 Posts

white screen

[Post New]by harfangs on Aug 8, 12 4:51 AM
hi fishies , got a problem with this great game
when I play and that I have for example to find an HOS in state of the HOS I have a white screen if I click on it, I can find objects but I don'tsee them very frustrating ,Is it because Irun on mountain lion ? thanks for help I don't know if I can put a pic of it

8,624 Posts

Re:white screen

[Post New]by bfgBaikal on Aug 8, 12 6:55 AM
Hi harfangs,

As this sounds like a display issue rather than a game feature, I would encourage you to have a look at the following help article which will guide you through updating those elements that run your game:

Game Crashing, Freezing, or Blank Screen

If those steps don't help or you would like us to assist you with this, please run a Dr. Felix Diagnostic Report and then send that over to our Tech Support Team. One of our Reps will be happy to help!

Finally as this is a tech issue, I will be locking this thread but feel free to repost that issue here so we can keep all potential technical issues together.

Hope this helps!


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