gruna
Sea Anemone
Sea Anemone
2 Posts

save

[Post New]by gruna on Aug 12, 12 9:14 PM
Has anyone tried to save a puzzle, and after saving tried to reopen the game to find that it never saved,I've had this with every puzzle I'd tride to save.

 
bfgBiwa
Barracuda
Barracuda
3,458 Posts

Re:save

[Post New]by bfgBiwa on Aug 13, 12 2:34 AM
Heya gruna, welcome to your first dips in the Pond!

If a game doesn't save the progress, this is often connected to missing privileges on the computer, or a program interfering. You can find some steps on how to solve this here:

Game Not Saving

If the puzzles still aren't saved, I would recommend you to contact our Technical Support and, if possible, to include a Dr. Felix with your email. They'll be more than happy to have a look at that for you.

You can contact them 24/7 by clicking on the green envelope at the top-right of this page. On the next page you can find the Contact Us link on the bottom-left.

To keep all the technical problems in one place we also have a stickied thread here , I have gone ahead and locked this thread for you.

You're of course welcome to repost in the mentioned thread if you like .

I hope this helps!

bfgBiwa

Edited on 08/13/2012 at 2:38:05 AM PST


 
 
 
 
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