8,624 Posts

Post any Nancy Drew: The Captive Curse technical issues here only

[Post New]by bfgBaikal on Aug 28, 12 12:26 AM
If you are having problems getting the game to work correctly, we highly recommend going to our Help pages. Using our Help pages is always the quickest way to get technical problems resolved. Here are a few suggested articles that have helped many people correct these types of problems in the past:

Game Crashing, Freezing, or Blank Screen
Game Compatibility

While we can offer a known solution for technical issues in the Forums, or other tech savvy pond residents can swim by with good tips and suggestions, we cannot provide the same excellent level of support provided by our Customer Support team.

The Forums are not very well suited for the kinds of information gathering and troubleshooting that get these types of issues corrected quickly.

If there is a problem with the game, our Support Team can also gather necessary information on what types of computers are being affected by the problem and deliver this information to the developer for a fix.

If you are not able to get a game working properly using our Help pages, please get in touch with our Customer Support team, you can find a link to contact our Support team on the front page of our Help pages.

When posting in this thread and also when contacting our Support Team, it would be helpful if you could state what system you are playing the game on (i.e. PC, MAC or Mobile), so we can provide you with the appropriate support as quickly as possible.

*Finally, please reserve this thread for tech issues only. If you are seeking game play assistance (i.e. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'

4,448 Posts

Re:Post any Nancy Drew: The Captive Curse technical issues here only

[Post New]by bfgMonongahela on Sep 4, 12 11:34 AM
Hi toltrider,

I'm sorry to hear you're having problems with your Inventory items disappearing!

One thing that sometimes will help get things straightened out is to try uninstalling and reinstalling the game. You can read more about how to do that in the help article here.

If that doesn't help, please get in touch with our Tech Support so they can take a look at what's going on and work with you directly to troubleshoot this issue.

You can contact them by clicking on the green envelope on the right to get to our Help pages. From there, click "Contact Us" on the left of that screen to submit a support ticket.

If you're a Big Fish Game Club member, you can also connect to Live Chat Support Monday-Friday 7:30am-4:30pm PST.

Hope that helps!


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