bfgBaikal
Marlin
Marlin
8,624 Posts

Post any Frederic: Resurrection of Music technical issues here only

[Post New]by bfgBaikal on Sep 5, 12 12:45 AM
If you are having problems getting the game to work correctly, we highly recommend going to our Help pages. Using our Help pages is always the quickest way to get technical problems resolved. Here are a few suggested articles that have helped many people correct these types of problems in the past:

Game Crashing, Freezing, or Blank Screen
Game Compatibility

While we can offer a known solution for technical issues in the Forums, or other tech savvy pond residents can swim by with good tips and suggestions, we cannot provide the same excellent level of support provided by our Customer Support team.

The Forums are not very well suited for the kinds of information gathering and troubleshooting that get these types of issues corrected quickly.

If there is a problem with the game, our Support Team can also gather necessary information on what types of computers are being affected by the problem and deliver this information to the developer for a fix.

If you are not able to get a game working properly using our Help pages, please get in touch with our Customer Support team, you can find a link to contact our Support team on the front page of our Help pages.

When posting in this thread and also when contacting our Support Team, it would be helpful if you could state what system you are playing the game on (i.e. PC, MAC or Mobile), so we can provide you with the appropriate support as quickly as possible.

*Finally, please reserve this thread for tech issues only. If you are seeking game play assistance (i.e. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'

 
Arachnea
Starfish
Starfish
49 Posts

Re:Post any Frederic: Resurrection of Music technical issues here only

[Post New]by Arachnea on Dec 9, 12 2:50 AM
Hi, I don't know if this is a technical issue or if there's something I should do during the game:

In the first duel, everything to work fine, I hit the notes as well as I can, but after a moment, there are no more notes, no more music. I see Chopin and my opponent move, so the game isn't freezed, but the duel doesn't stop.

I tried 3 times in 3 different modes (too easy, easy and normal) and it's always the same. Has anyone had the same problem and knows how to fix it ?

Thanks in advance for your answers

 
schubert2
Seahorse
Seahorse
28 Posts

Re:Post any Frederic: Resurrection of Music technical issues here only

[Post New]by schubert2 on Dec 17, 12 9:45 PM
I'm having the exact same problem as Arachena. During the trial period the game worked beautifully and progressed to a screen showing your score. If you won the dual you were given the option to replay the dual or move to the next chapter. After buying the game, I am experiencing the same problem described by Arachnea. I tried changing the graphics quality with no improvement. I'm thinking of changing the screen resolution to see if that helps. I'm wondering if it might be a Windows 7 issue, but why it would work in the demo with the exact same settings and not in the full version has me puzzled. Does anybody have any other ideas?

 
bfgBiwa
Barracuda
Barracuda
3,458 Posts

Re:Post any Frederic: Resurrection of Music technical issues here only

[Post New]by bfgBiwa on Dec 18, 12 3:37 AM
Heya Fishies,

I'm really sorry to hear about the problems you are experiencing in the first duel.

In cases like this we found that it often helps to uninstall and reinstall the game as this will make sure that all files are in their right place.

If this doesn’t help, our Technical Support will be more than happy to have a further look at this with you so you can enjoy your game again! To get help faster it would be a great help if you could include a Dr. Felix report. You can contact them 24/7 by clicking on the green envelope at the top-right of this page. On the next page you can find the Contact Us link on the bottom-left.

I hope this helps!

bfgBiwa

 
 
 
 
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