deus27
Seahorse
Seahorse
26 Posts

black screen

[Post New]by deus27 on Sep 9, 12 8:08 AM
I download this game(the trial) and all I see is a black screen and the custom cursor of the game!I run a Windows 7 Ultimate.How to buy a game if is not working!
Or ,maybe ,is other kind of problem! Can anyone help me,please???Thanx!
[i]

 
burf90
Flounder
Flounder
2,276 Posts

Re:black screen

[Post New]by burf90 on Sep 9, 12 12:40 PM
Check the "Technical issues" thread above (2nd one down). Others have had this problem and some have found and posted solutions there.

 
bfgCimarron
Dogfish
Dogfish
1,902 Posts

Re:black screen

[Post New]by bfgCimarron on Sep 10, 12 1:00 PM
Hi deus27,

In this case I would check out our help article: Game Crashing, Freezing, or Blank Screen . If you click the blue text it will take you right there. It has some troubleshooting steps that can help clear up a black screen like this.

However, if you try this and the game is still giving you trouble,
I would definitely get in contact with our Customer Support team. One of our reps would be happy to take a closer look with you and help you with your purchase:

How to get in contact with Customer Support

In the meantime, to keep new threads open for specific game play questions, I'm locking this thread now. If you run into any more technical issues, I would also get in contact with support again. Or I would post in the technical issues thread for the game here:

Post any Alchemy Mysteries: Prague Legends technical issues here only

As this will help us keep better track of any issues. Thank you!

bfgCimarron

 
 
 
 
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