bfgBaikal
Marlin
Marlin
8,624 Posts

Post any Margrave: The Blacksmith's Daughter Collector's Edition technical issues here only

[Post New]by bfgBaikal on Sep 16, 12 1:09 AM
If you are having problems getting the game to work correctly, we highly recommend going to our Help pages. Using our Help pages is always the quickest way to get technical problems resolved. Here are a few suggested articles that have helped many people correct these types of problems in the past:

Game Crashing, Freezing, or Blank Screen
Game Compatibility

While we can offer a known solution for technical issues in the Forums, or other tech savvy pond residents can swim by with good tips and suggestions, we cannot provide the same excellent level of support provided by our Customer Support team.

The Forums are not very well suited for the kinds of information gathering and troubleshooting that get these types of issues corrected quickly.

If there is a problem with the game, our Support Team can also gather necessary information on what types of computers are being affected by the problem and deliver this information to the developer for a fix.

If you are not able to get a game working properly using our Help pages, please get in touch with our Customer Support team, you can find a link to contact our Support team on the front page of our Help pages.

When posting in this thread and also when contacting our Support Team, it would be helpful if you could state what system you are playing the game on (i.e. PC, MAC or Mobile), so we can provide you with the appropriate support as quickly as possible.

*Finally, please reserve this thread for tech issues only. If you are seeking game play assistance (i.e. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'

 

Re:Post any Margrave: The Blacksmith's Daughter Collector's Edition technical issues here only

[Post New]by 14497sugar on Sep 16, 12 6:20 AM
I am having a problem with this game freezing...I cannot move anywhere else or do anything...I am playing on a PC.

 

Re:Post any Margrave: The Blacksmith's Daughter Collector's Edition technical issues here only

[Post New]by jasper3964 on Sep 16, 12 7:15 AM
Got to the very end of the game and it slowed down significantly plus was unable to use the eye of brites. very frustrating since i can't finish and get to the bonus chapter.

 

Re:Post any Margrave: The Blacksmith's Daughter Collector's Edition technical issues here only

[Post New]by jasper3964 on Sep 16, 12 9:00 AM
never mind, when i re-started it worked fine!

 
RyeMcLaughlin
Stingray
Stingray
4,659 Posts

Re:Post any Margrave: The Blacksmith's Daughter Collector's Edition technical issues here only

[Post New]by RyeMcLaughlin on Sep 16, 12 9:42 AM
No widescreen available in Mac OS 10.6.8. Maintain Aspect Ratio whether checked or unchecked does nothing.

 
bfgMonongahela
Manatee
Manatee
4,448 Posts

Re:Post any Margrave: The Blacksmith's Daughter Collector's Edition technical issues here only

[Post New]by bfgMonongahela on Sep 16, 12 9:57 AM
Hi 14497sugar,

I'm sorry to hear you're having trouble with this game freezing on you!

Please check out the suggestions about updating your video card and graphics drivers in the help article below. We find this gets things resolved for a lot of customers with this kind of issue.

Game Crashing, Freezing, or Blank Screen

If that doesn't help, it's definitely best to get in touch with our Tech Support Team. They have the tools to see how the game is working with your particular system and can work with you on some more specific troubleshooting from there.

You can contact them by clicking on the green envelope on the right to get to our Help pages. From there, click "Contact Us" on the left of that screen to submit a support ticket.

If you're a Big Fish Game Club member, you can also connect to Live Chat Support Monday-Friday 7:30am-4:30pm PST.

Hope that helps!



bfgMonongahela

 
bfgMonongahela
Manatee
Manatee
4,448 Posts

Re:Post any Margrave: The Blacksmith's Daughter Collector's Edition technical issues here only

[Post New]by bfgMonongahela on Sep 16, 12 9:59 AM
RyeMcLaughlin wrote:No widescreen available in Mac OS 10.6.8. Maintain Aspect Ratio whether checked or unchecked does nothing.


Hi RyeMcLaughlin,

Our Mac Support Team would be happy to take a look and see if they can get everything straightened out with the widescreen option for you. You can click right here to submit a support ticket if you'd like.



bfgMonongahela

 
plushmoon
Squid
Squid
63 Posts

Bonus Chapter Manuscript

[Post New]by plushmoon on Sep 16, 12 11:19 AM
There are at least three of us (we posted in "Manuscripts in bonus chapter" initially) who are "unable to pick up the second manuscript from the desk by the window in the scriptorium and consequently cannot solve the riddle of the unicorns, dragons and mermaids". The hand cursor is there but does nothing. Going out and getting back in has no effect. Restarting the entire game if a fix is found is not an option, as there is no chance of playing such a long and convoluted game just to finish the bonus chapter! Anyone else out there with the same issue? Any way to work around it?

Edited on 09/16/2012 at 11:29:01 AM PST


 
bfgMonongahela
Manatee
Manatee
4,448 Posts

Re:Post any Margrave: The Blacksmith's Daughter Collector's Edition technical issues here only

[Post New]by bfgMonongahela on Sep 16, 12 12:22 PM
Hi plushmoon,

Thanks for letting us know about this issue! It is definitely best to get in touch with our Tech Support Team and give them the details using our Dr. Felix Report. These reports not only show us if there are some adjustments can be made to your computer, but they also give us very valuable information about the game itself - the sort of information we need to help pinpoint where the issue is coming from and even how it might be fixed.
 
It is also very beneficial for us to have as many Dr. Felixes as we can, so we can see if there are any trends or differences among the various systems and configurations.
 
Finally, some developers do visit the Forums and keep track of the technical issues that are posted in our tech threads. But others will only know about any problems if our Tech Department gets in touch with them, and even in that case, the more information we have to give them about the nature of the problem and how widespread it is, the better.
 
So, any other Fishies who might be running into this issue - please do think about taking the time to help us out by running the Dr. Felix Report and sending it in.

Thanks so much!
 

 
bfgMonongahela



 
bella81762
Orca Whale
Orca Whale
24,424 Posts

Re:Post any Margrave: The Blacksmith's Daughter Collector's Edition technical issues here only

[Post New]by bella81762 on Sep 16, 12 5:52 PM
placed the soul,,,, dont have the face,,,and the game wont let me leave the room...says dont forget to place my face....wont let me navigate out....man i hate glitchy games,

i will not restart, and ask for a refund if this cant be fixed with a patch

Edited on 09/16/2012 at 5:58:52 PM PST


 
Elirana
Guppy
Guppy
122 Posts

Re:Post any Margrave: The Blacksmith's Daughter Collector's Edition technical issues here only

[Post New]by Elirana on Sep 16, 12 6:31 PM
Hi Bella. Don't you have Rudo in inventory? He should have gone in from his place in hints. That's the face they mean. Good luck.

 
bella81762
Orca Whale
Orca Whale
24,424 Posts

Re:Post any Margrave: The Blacksmith's Daughter Collector's Edition technical issues here only

[Post New]by bella81762 on Sep 16, 12 6:52 PM
Elirana wrote:Hi Bella. Don't you have Rudo in inventory? He should have gone in from his place in hints. That's the face they mean. Good luck.
nope,,, after i got the soul...my hint button stayed the same,,all i have in inventory, is a ring, a skill bead,, no face.....thanks for trying

 

Re:Post any Margrave: The Blacksmith's Daughter Collector's Edition technical issues here only

[Post New]by ntsuhako on Sep 16, 12 7:36 PM
The game does not save my progress, When I exit and return to play it starts from the beginning with Edwina as the player. What could possibly cause this to happen?

 
sassylassie
Angelfish
Angelfish
1,107 Posts

Bonus Chapter Manuscript

[Post New]by sassylassie on Sep 16, 12 9:30 PM
plushmoon wrote:There are at least three of us (we posted in "Manuscripts in bonus chapter" initially) who are "unable to pick up the second manuscript from the desk by the window in the scriptorium and consequently cannot solve the riddle of the unicorns, dragons and mermaids". The hand cursor is there but does nothing. Going out and getting back in has no effect. Restarting the entire game if a fix is found is not an option, as there is no chance of playing such a long and convoluted game just to finish the bonus chapter! Anyone else out there with the same issue? Any way to work around it?


I am having the same problem. The hand appears over the page, but all it does is open and close and you can't pick it up. Therefore like Plushmoon said, you can't continue. Thanks

 
naomi4195
Seahorse
Seahorse
35 Posts

Re:Post any Margrave: The Blacksmith's Daughter Collector's Edition technical issues here only

[Post New]by naomi4195 on Sep 16, 12 9:59 PM
I am having the same problem as Bella and don't have Rudo's face and it won't let me leave and get it or anything else. I am stuck there with it saying "don't forget to place my face!" Please help!!

 
Dibbydoo
Seahorse
Seahorse
21 Posts

Re:Post any Margrave: The Blacksmith's Daughter Collector's Edition technical issues here only

[Post New]by Dibbydoo on Sep 17, 12 12:50 AM
I am having problems picking up the paper for the jigsaw puzzle minigame. I use Afi the bird to get to the window where the bird's nest is. When I click on the papers in the nest it pops up a window to play the jigsaw game, but without the pieces of paper. I have tried clicking several of the pieces in the nest, but it will not pull out any paper. It just pops up the empty window/board each time I click on the nest. I even tried to skip the game, but it would not allow me to because I had no paper to play the jigsaw game. This is in Rudo's house overlooking the Monastery where the blackbirds hangout.

 
anubischick
Guppy
Guppy
193 Posts

Re:Post any Margrave: The Blacksmith's Daughter Collector's Edition technical issues here only

[Post New]by anubischick on Sep 17, 12 3:50 AM
Dibbydoo I had that too. I exited out of the scene and then the game, then went back in. When I went back to the scene i clicked on a smaller piece of paper, not the big obvious one in the centre and it popped up with the jigsaw ready to be assembled.


 

Re:Post any Margrave: The Blacksmith's Daughter Collector's Edition technical issues here only

[Post New]by Visuky on Sep 17, 12 4:04 AM
I can't move on in the game. When I want to go to Rudo's Tower or to the Obsidian Campanile, the screen goes black (there still is music, the inventory and hints are here too) and when I click to go back to the previous scene (the picnic garden), I go back to the Fresco Hallway. I try restarting the game but it does nothing.
Any ideas ? I really love the game and I'm disappointed to be stuck.

Edited on 09/17/2012 at 4:15:06 AM PST


 
pjs22763
Jellyfish
Jellyfish
13 Posts

Re:Post any Margrave: The Blacksmith's Daughter Collector's Edition technical issues here only

[Post New]by pjs22763 on Sep 17, 12 4:49 AM
I am not able to fix the wires in the hatch at the Suntower.
Not able to play the HOS in the Suntower to get the flute
I'm on a PC

 
bella81762
Orca Whale
Orca Whale
24,424 Posts

Re:Post any Margrave: The Blacksmith's Daughter Collector's Edition technical issues here only

[Post New]by bella81762 on Sep 17, 12 4:50 AM
naomi4195 wrote:I am having the same problem as Bella and don't have Rudo's face and it won't let me leave and get it or anything else. I am stuck there with it saying "don't forget to place my face!" Please help!!


as soon as live chat is open i am sending them a dr felix report,,,as long as i dont have to restart, i will keep it,,,,if i have to restart the whole thing,, i am asking for a refund,,,i will post back after live chat opens, and let you know what they said

 
 
 
 
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