placing the face

Hi. I am at the part where you have to put the jar in the chest and then it says to put his face on, but I can't find a face to put on. All I have is a bead, and it wont let me look at the map or exit from the body to let me look around. Any suggestions?

When Rudo "dies" - he leaves your hint button - his face should appear in your inventory. If he didn't disappear from your hint button, I'm wondering if you possibly missed a step somewhere.

I have the same problem but i do not have a face in my inventory and i cannot move as all it says is place my face HELP PLEASE

I am having the same problem. Don't have Rudo's face. I have tried closing and reopening game and still won't let me move anywhere. I hope someone can help or maybe its a glich. It says to talk to keenhan but can't go anywhere without it saying dont forget to place my face. Can any one help? Would appreicate it.

Has anyone figured this out?? When Rudo died he did disappear from the hint spot but his face is not in the inventory. I can not go anywhere, I can't even close the close-up of Rudo's "body". HELP!!

I am having the same problem has anyone figured it out? I realy need help. Thanks

COME ON BFG HELP US OUT HERE I HAVE UNINSTALLED AND STARTED AGAIN FR THE 2ND TIME STILL NO RUDO IN MY INVENTORY BUT HE HAS GONE FROM MY HINT BUTTON I FEEL A REFUND COMING ON HELP

I love this game but no face for me either... Anyway to fix it??

Hi Fishies,

First, please try paging through the Strategy Guide (you can access it by clicking the little green book that's just to the left of the Hint button in the bottom right-hand corner of the screen). From what WilJul said, it sounds like there is a particular sequence of steps that should happen before the face is added to your Inventory. Looking through the SG should show you if there is anything you may have missed.

But if you've gone through everything the SG shows and are still having trouble, it could be that there is more of a technical issue going on. In that case, please get in touch with our Tech Support Team and they'll be happy to troubleshoot with you.

You can contact them by clicking on the green envelope on the right to get to our Help pages. From there, click "Contact Us" on the left of that screen to submit a support ticket.

If you're a Big Fish Game Club member, you can also connect to Live Chat Support Monday-Friday 7:30am-4:30pm PST.

Hope that helps!



bfgMonongahela

having same problem with face....would hate to startall over!!!

I have used the guide to the letter but the face is not in the inventory there must be a problem too many are having the same problem.

Hi there,
I did not have the problem that you have all described, but I was wondering as to whether this is a MAC or PC difficulty?
I played the PC version.
Cheers

Hi all, there must be a glitch because I started over and the face was in my inventory. Sorry to say it looks like a start over.

I played on a Mac and his face showed up in my inventory. This sounds like a glitch, way too many fishies having the same experience. Sorry guys, but I think it's time for everyone to contact tech support and send those Dr. Felixes. The more people that report the issue and the more info they receive the faster you'll get a fix. Good luck!

....or start over like unrulygamemad!

I am playing on a pc have reinstalled the game 3 times and with a new profile Rudo leaves the hint button but does not go into the inventory am sick of it iwill contact support for a refund

I am having the same problem. When he died, the face did not go back to the inventory, but did disappear from the hint button. Really sucks that I have gotten this far, and sounds like I have to uninstall and reinstall, and then start over.

I too am having same prob no face and cant leave screen very irritating

had to start game from beginning and second time face went into inventory so was able to finish

I also had the same problem. I exited out, went back in, same problem. I uninstalled then reinstalled, same problem. Now I am trying it with a different user name. Hopefully that does the trick. Seems to have worked for other "fishes". Will let you know when I get there. Glad I really liked this game!

No it won't Griffgirl ininstalled 4 times and reinstalled deleted all profiles 4 times same problem no face off to get a refund fed up.
What s up with this game BFG