terri88
Jellyfish
Jellyfish
17 Posts

what game?

[Post New]by terri88 on Sep 26, 12 9:42 AM
loaded game, anticipated running it but it just crashed straight away!!!

 
Liasmani
Whale Shark
Whale Shark
19,504 Posts

Re:what game?

[Post New]by Liasmani on Sep 26, 12 9:48 AM
Here is some help for your problem(s):

http://bigfishgames.custhelp.com/app/answers/detail/a_id/158

Game Crashing, Freezing, or Blank Screen

Copy and paste the url into the address bar.

 

Re:what game?

[Post New]by amalthea1221 on Sep 26, 12 11:13 AM
But is it our computer's fault when several people are having the same problem? It is doing the same thing to me. I have the latest drivers installed.

 
bfgBaikal
Marlin
Marlin
8,624 Posts

Re:what game?

[Post New]by bfgBaikal on Sep 28, 12 7:43 AM
Hi amalthea1221,

To be honest, it is very hard to tell what may be occuring when a game won't play and we can only offer very basic support via the Forums.

We would be happy to have investigate this issue for you and provide more specific support though as we appreciate that the issue may be the game and not your computer.

If you have the time, it would be really great if you could run a Dr. Felix Diagnostic Report and then send that over to our Tech Support Team so they can get to helping you right away.

I assure you that one of our Reps will be happy to work with you on this.

Finally, as this is a technical issue and we have a thread dedicated to these types of issues, I will be locking this thread to keep things tidy but please feel free to repost that issue here.

Hoping that is is sorted out for you really soon,

bfgBaikal

 
 
 
 
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