bfgBiwa
Barracuda
Barracuda
3,458 Posts

Post any Whispered Secrets: The Story of Tideville Collector's Edition technical issues here only

[Post New]by bfgBiwa on Oct 7, 12 12:34 AM
If you are having problems getting the game to work correctly, we highly recommend going to our Help pages. Using our Help pages is always the quickest way to get technical problems resolved. Here are a few suggested articles that have helped many people correct these types of problems in the past:

Game Crashing, Freezing, or Blank Screen
Game Compatibility

While we can offer a known solution for technical issues in the Forums, or other tech savvy pond residents can swim by with good tips and suggestions, we cannot provide the same excellent level of support provided by our Customer Support team.

The Forums are not very well suited for the kinds of information gathering and troubleshooting that get these types of issues corrected quickly.

If there is a problem with the game, our Support Team can also gather necessary information on what types of computers are being affected by the problem and deliver this information to the developer for a fix.

If you are not able to get a game working properly using our Help pages, please get in touch with our Customer Support team, you can find a link to contact our Support team on the front page of our Help pages.

When posting in this thread and also when contacting our Support Team, it would be helpful if you could state what system you are playing the game on (i.e. PC, MAC or Mobile), so we can provide you with the appropriate support as quickly as possible.

*Finally, please reserve this thread for tech issues only. If you are seeking game play assistance (i.e. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'

 

Re:Post any Whispered Secrets: The Story of Tideville Collector's Edition technical issues here o

[Post New]by sweetie3333 on Oct 7, 12 3:20 AM
I have tried to download this game four times. It keeps getting stuck on "saving file".

 
Meredene
Seahorse
Seahorse
28 Posts

Re:Post any Whispered Secrets: The Story of Tideville Collector's Edition technical issues here o

[Post New]by Meredene on Oct 7, 12 5:08 AM

I wanted to trial this game. It took an age to download and then reported "Trial Expired".

 
tj1147
Clownfish
Clownfish
654 Posts

Re:Post any Whispered Secrets: The Story of Tideville Collector's Edition technical issues here

[Post New]by tj1147 on Oct 7, 12 6:24 AM
Downloaded demo which took a while. Then the game installed but just wouldn't activate. Finally when I rechecked the GM to see the status, it shows as free trial expired...but I never got to try the game! I guess the trial period ran out while waiting for the game to activate?

I will try uninstalling the game and reinstalling to see if that will allow me to play the demo. I would like to "try it before I buy it" but don't know if I can so I guess this game will probably be a "no buy" for me.

Edit:
The uninstalling and reinstalling the game from the GM did allow me the free trial so will give it a go!

Edited on 10/07/2012 at 7:12:45 AM PST


 
grammyapples
Herring
Herring
343 Posts

Re:Post any Whispered Secrets: The Story of Tideville Collector's Edition technical issues here o

[Post New]by grammyapples on Oct 7, 12 8:59 AM
Have been playing game for quite a while and just got this message.

"Error: access violation at 0x10129326(tried to read from 0x00000000) program terminated"

I can not play the game anymore.
Hope you can help.

 
bfgMonongahela
Manatee
Manatee
4,448 Posts

Re:Post any Whispered Secrets: The Story of Tideville Collector's Edition technical issues here

[Post New]by bfgMonongahela on Oct 7, 12 11:19 AM
Hi tj1147, Meredene and sweetie3333,

I'm sorry you're having some trouble with downloading and playing the trial of this C.E.!

If you check out the help article below, it goes through some things that may be causing the issues with installation process and how to troubleshoot them:

Problems Downloading or Installation Failed


Once you try those adjustments, uninstalling and reinstalling the game should also get things sorted out with the trial version timer (as it did for tj1147 - yay! ). The help article here goes over that process, just in case.

If you try those suggestions and the installation process is still not going correctly, please get in touch with our Tech Support Team. They'll be able to see what else is going on and work with you directly to get the issue resolved.

You can contact them by clicking on the green envelope on the right to get to our Help pages. From there, click "Contact Us" on the left of that screen to submit a support ticket.

If you're a Big Fish Game Club member, you can also connect to Live Chat Support Monday-Friday 7:30am-4:30pm PST.

Hope that helps!



bfgMonongahela

Edited on 10/07/2012 at 11:19:54 AM PST


 
bfgMonongahela
Manatee
Manatee
4,448 Posts

Re:Post any Whispered Secrets: The Story of Tideville Collector's Edition technical issues here

[Post New]by bfgMonongahela on Oct 7, 12 11:29 AM
grammyapples wrote:Have been playing game for quite a while and just got this message.

"Error: access violation at 0x10129326(tried to read from 0x00000000) program terminated"

I can not play the game anymore.
Hope you can help.


Hi grammyapples,

The help article we have here goes over what may have caused that particular error and some things you can try to get everything working correctly again.

If you try those suggestions and are still getting the error message - or if you'd like some help going through the processes - please get in touch with our Tech Support Team. They'll be happy to help see what's causing that error and work with you to get the game running again.

You can read more about how to contact them with the details of your particular issue in the post we've created here.

Hope that helps!



bfgMonongahela

 
Babssil
Starfish
Starfish
41 Posts

Re:Post any Whispered Secrets: The Story of Tideville Collector's Edition technical issues here

[Post New]by Babssil on Oct 7, 12 2:33 PM
grammyapples wrote:Have been playing game for quite a while and just got this message.

"Error: access violation at 0x10129326(tried to read from 0x00000000) program terminated"

I can not play the game anymore.
Hope you can help.


I am having the same issue and I think I am towards the end of the game. I have tried everything that was suggested in your response to grammyapples and am still unable to play the game. Very disappointing to get almost to the end of a game that I was really enjoying and not be able to finish. Anyway, thought I would post here so that you knew it wasn't just one person having the access violation error. Thanks.

 
bfgBiwa
Barracuda
Barracuda
3,458 Posts

Re:Post any Whispered Secrets: The Story of Tideville Collector's Edition technical issues here o

[Post New]by bfgBiwa on Oct 8, 12 7:17 AM
Heya Babssil,

I'm sorry to hear that the steps didn't help you. I can definitely understand how frustrating that must be for you.

Our Tech Support will be more than happy to check that out for you if you send them a message and include a Dr. Felix report with your message.

I hope everything will work for you soon!

bfgBiwa

 
shadowfax44
Orca Whale
Orca Whale
21,885 Posts

Re:Post any Whispered Secrets: The Story of Tideville Collector's Edition technical issues here o

[Post New]by shadowfax44 on Oct 8, 12 9:15 PM
@dlcoyte: You have not run into a glitch... read on: SPOILER: (highlight to read) The knife is under the canal bridge if I remember correctly... it has nothing to do with the "Fisherman/Ferryman's Room"... Go under canal bridge and click near the top of that boarded up door and get the knife. If I am not entirely correct about the location of the knife, check the strategy guide. I do know that you only use the pole with the hook one time, to get the bucket, and then it's gone and you don't need it any more. Good luck!!

 
dotw
Starfish
Starfish
47 Posts

Re:Post any Whispered Secrets: The Story of Tideville Collector's Edition technical issues here

[Post New]by dotw on Oct 11, 12 8:03 AM
bfgMonongahela wrote:
grammyapples wrote:Have been playing game for quite a while and just got this message.

"Error: access violation at 0x10129326(tried to read from 0x00000000) program terminated"

I can not play the game anymore.
Hope you can help.


Hi grammyapples,

The help article we have <a href=http://bigfishgames.com/help/index.html?rn=711>here</a> goes over what may have caused that particular error and some things you can try to get everything working correctly again.

If you try those suggestions and are still getting the error message - or if you'd like some help going through the processes - please get in touch with our Tech Support Team. They'll be happy to help see what's causing that error and work with you to get the game running again.

You can read more about how to contact them with the details of your particular issue in the post we've created <a href=http://forums.bigfishgames.com/posts/list/144284.page>here</a>.

Hope that helps!



bfgMonongahela


I have the same problem and tried the other fixes you suggest but I cannot find the exe file. I want to play this game but am totally frustratd. And I do not understand what Dr. Felix is so I cannot send a report to techs for help.Please tell me how to fix this. I usually never have issues with the games but this one I do.

Dot

 
bfgMonongahela
Manatee
Manatee
4,448 Posts

Re:Post any Whispered Secrets: The Story of Tideville Collector's Edition technical issues here o

[Post New]by bfgMonongahela on Oct 11, 12 12:32 PM
Hi Dot,

I'm sorry you're still having trouble with this game! I can definitely understand how that would be frustrating.

Even without the Dr. Felix report, one of our Tech Specialists will be able to walk you through finding the exe file and some other steps that will hopefully get things working correctly for you. They'll be able to work with you one-on-one via email and will make sure everything gets resolved.

You can send in a support email using the form on our Contact Us page (just click the blue text to be taken right there).

If you have any trouble reaching them, please let me know and I'll be happy to help get you in touch. You can send me a private message by clicking the little "PM" button at the top of this post.



bfgMonongahela

 
dotw
Starfish
Starfish
47 Posts

Re:Post any Whispered Secrets: The Story of Tideville Collector's Edition technical issues here o

[Post New]by dotw on Oct 13, 12 9:03 AM
I was finally able to complete the game. Right before the place it froze every other time, I switched to expert mode and was able to continue. Later I could switch back to casual mode. So I finished the game and the extra play! Thanks everyone!

Dot

 

Post any Whispered Secrets: The Story of Tideville Collector's Edition technical issues here only

[Post New]by mcidenver on Oct 13, 12 12:21 PM
Unknown exception in run (). Acess violation at 0x017B9326 (tried to read 0x00000000), program terminated.

Any idea what the problem and what I should do?

Thank you
m

 
Mischie
Starfish
Starfish
44 Posts

Re:Post any Whispered Secrets: The Story of Tideville Collector's Edition technical issues here

[Post New]by Mischie on Oct 13, 12 4:02 PM
grammyapples wrote:Have been playing game for quite a while and just got this message.

"Error: access violation at 0x10129326(tried to read from 0x00000000) program terminated"

I can not play the game anymore.
Hope you can help.


I have the same problem, got a run error, then the above
I think it is a glitch in the program, almost at the end and its annoying

 
bfgBiwa
Barracuda
Barracuda
3,458 Posts

Re:Post any Whispered Secrets: The Story of Tideville Collector's Edition technical issues here o

[Post New]by bfgBiwa on Oct 14, 12 6:04 AM
Heya mcidenver and Mischie,

I'm so sorry that you keep getting an access violation during your gameplay.

We have a help article with some useful steps on how to get past this error here. If you haven't done so yet i would definitely recommend you to have a look at these steps and see if you can play the game again.

If this doesn’t help, our Technical Support will be more than happy to have a further look at this with you so you can enjoy your game again! To get help faster it would be a great help if you could include a Dr. Felix report.

I hope this helps!

bfgBiwa

 

Re:Post any Whispered Secrets: The Story of Tideville Collector's Edition technical issues here o

[Post New]by ethercats on Oct 14, 12 6:06 PM
HI,
My game messed up too. Game froze (I'm near the end in the house) and I received an Error message. Reinstalled and same thing. Can I get my money back please?

 
bfgBiwa
Barracuda
Barracuda
3,458 Posts

Re:Post any Whispered Secrets: The Story of Tideville Collector's Edition technical issues here o

[Post New]by bfgBiwa on Oct 15, 12 5:50 AM
Heya ethercats, welcome to the Pond!

When a game freezes this can often be connected to the software on your computer needing a few updates. You can find some steps on how to do that here.

If this doesn’t help, our Technical Support will be more than happy to have a further look at this with you so you can enjoy your game again! To get help faster it would be a great help if you could include a Dr. Felix report. You can contact them 24/7 by clicking on the green envelope at the top-right of this page. On the next page you can find the Contact Us link on the bottom-left.

I hope this helps!

bfgBiwa

 
iamshiva
Guppy
Guppy
167 Posts

Re:Post any Whispered Secrets: The Story of Tideville Collector's Edition technical issues here o

[Post New]by iamshiva on Nov 30, 12 1:47 PM
it was s-l-o-w then a little fast then slow again &kept repeating slow, fast.

 
 
 
 
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