1,111 Posts

Post any Rune Stones Quest technical issues here only

[Post New]by bfgTokoro on Nov 13, 12 1:11 AM
If you are having problems getting the game to work correctly, we highly recommend going to our Help pages. Using our Help pages is always the quickest way to get technical problems resolved. Here are a few suggested articles that have helped many people correct these types of problems in the past:

Game Crashing, Freezing, or Blank Screen
Game Compatibility

While we can offer a known solution for technical issues in the Forums, or other tech savvy pond residents can swim by with good tips and suggestions, we cannot provide the same excellent level of support provided by our Customer Support team.

The Forums are not very well suited for the kinds of information gathering and troubleshooting that get these types of issues corrected quickly.

If there is a problem with the game, our Support Team can also gather necessary information on what types of computers are being affected by the problem and deliver this information to the developer for a fix.

If you are not able to get a game working properly using our Help pages, please get in touch with our Customer Support team, you can find a link to contact our Support team on the front page of our Help pages.

*Please reserve this thread for tech issues only. If you are seeking game play assistance (i.e. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'

56 Posts

Re:Post any Rune Stones Quest technical issues here only

[Post New]by urban1a on Nov 21, 12 1:56 PM
My monitor is 1920x1080. I changed the resolution in the game to 1024x768 (there wasn't anything more compatible).

I am on win7 and have a gadget in the upper-right corner. The game flashes a square also in the upper right corner which is petty distracting. A poorly developed game I think to not take resolution into consideration more than they did.


4,448 Posts

Re:Post any Rune Stones Quest technical issues here only

[Post New]by bfgMonongahela on Nov 21, 12 2:47 PM
Hi urban1a,

I'm sorry to hear you're having some issues with the display of this game.

Our Tech Support Team would be happy to take a look at things and work with you directly on some more adjustments that might help. You can contact them by clicking here to submit a support ticket via email. If you're a Big Fish Game Club member, you can also connect to Live Chat Support Monday-Friday 7:30am-4:30pm PST.


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