bfgMonongahela
Manatee
Manatee
4,448 Posts

UPDATE! New PC version Available - January 26, 2013

[Post New]by bfgMonongahela on Nov 19, 12 4:09 PM
Hi Fishies,

Great news! We now have a new PC version of Abyss: The Wraiths of Eden that addresses the block that some players experienced in the Last Chapter.

You can get the newest version by uninstalling and reinstalling your game. Here's the link to a help article with more information on how to do this:

Uninstall / Reinstall a Game

If you haven't purchased the game yet, find the game and reinstall the trial version (when available) to play any remaining minutes. Your game should pick up where you left it once reinstalled!

If you have any other problems, please contact our Customer Support team for more assistance. Just click on the green on the right to get to our Help pages, and if you still need assistance, click Contact Us to the bottom-left of the screen to submit a help ticket.

Happy Gaming!



bfgMonongahela

Edited on 01/26/2013 at 6:19:47 AM PST


 
bfgBaikal
Marlin
Marlin
8,624 Posts

Re:UPDATE! New PC version Available - January 26, 2013

[Post New]by bfgBaikal on Jan 26, 13 6:23 AM
Hi Fishies,

Great news! We now have a new PC version of Abyss: The Wraiths of Eden that:

*Fixes issue with save files from the demo being deleted once the full game is purchased.

You can get the newest version by uninstalling and reinstalling your game. Here's the link to a help article with more information on how to do this:

Uninstall / Reinstall a Game

If you have any other problems, please contact our Customer Support team for more assistance. Just click on the green on the right to get to our Help pages, and if you still need assistance, click Contact Us to the bottom-left of the screen to submit a help ticket.

Thanks for bearing with us and happy gaming!

bfgBaikal

 

Re:UPDATE! New PC version Available - January 26, 2013

[Post New]by Benjamann on Feb 22, 13 8:10 AM
Hi!
I just bought the PC version a few days ago, but I'm not able to play the last chapter Do you know, why??

 
bfgIzara
Flounder
Flounder
2,151 Posts

Re:UPDATE! New PC version Available - January 26, 2013

[Post New]by bfgIzara on Feb 22, 13 11:41 AM
Hey there Benjamann, welcome to the Pond!

What seems to be happening when playing that last chapter? If the game shows up with a black screen, freezes, or crashes, feel free to take a look at the following help article for some great tips and tricks:

Game Crashing, Freezing, or Blank Screen

I would also definitely recommend getting in touch with our Tech Support Team with a Dr. Felix. They're great and will do everything they can to help get that last chapter working!

Just click here and submit an email to reach them. Live Chat Support is also available Monday-Friday 7:30am-4:30pm PST if you're a Big Fish Game Club member.

Best of luck!

bfgIzara


 
 
 
 
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