8,624 Posts

Post any Finders Keepers Christmas technical issues here only

[Post New]by bfgBaikal on Nov 23, 12 12:40 AM
If you are having problems getting the game to work correctly, we highly recommend going to our Help pages. Using our Help pages is always the quickest way to get technical problems resolved. Here are a few suggested articles that have helped many people correct these types of problems in the past:

Game Crashing, Freezing, or Blank Screen
Game Compatibility

While we can offer a known solution for technical issues in the Forums, or other tech savvy pond residents can swim by with good tips and suggestions, we cannot provide the same excellent level of support provided by our Customer Support team.

The Forums are not very well suited for the kinds of information gathering and troubleshooting that get these types of issues corrected quickly.

If there is a problem with the game, our Support Team can also gather necessary information on what types of computers are being affected by the problem and deliver this information to the developer for a fix.

If you are not able to get a game working properly using our Help pages, please get in touch with our Customer Support team, you can find a link to contact our Support team on the front page of our Help pages.

When posting in this thread and also when contacting our Support Team, it would be helpful if you could state what system you are playing the game on (i.e. PC, MAC or Mobile), so we can provide you with the appropriate support as quickly as possible.

*Finally, please reserve this thread for tech issues only. If you are seeking game play assistance (i.e. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'

31 Posts

Re:Post any Finders Keepers Christmas technical issues here only

[Post New]by harmony on Mar 10, 13 11:11 AM
I bought this site unseen because I love these MINER games, so I have the bought version and I'm having the same trouble with the game, only a small box in the middle of the screen.

4,448 Posts

Re:Post any Finders Keepers Christmas technical issues here only

[Post New]by bfgMonongahela on Mar 10, 13 1:38 PM
Hi harmony,

I'm sorry you're having trouble with the display of this game!

I did some checking into this particular problem, and it looks like our Tech Support Team has some troubleshooting steps they can go through with you that should help get everything straightened out.

First, please run a Dr. Felix Report. This will have information about your display settings that will help them know the best way to address the problem.

Then, send the Dr. Felix report into them by attaching it to your message through the Contact Us page.

A Tech Support Specialist will get back to you with more info as soon as they can.

Thank you!


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