Vampire Saga 2 for IPad

 
JJSJ
Jellyfish
Jellyfish
19 Posts

Vampire Saga 2 for IPad

[Post New]by JJSJ on Dec 7, 12 1:53 AM
I can't play unlock full version after purchased game. I've try to loaded game again and again and try to buy game too but it told me "You've already purchased this. Tap OK to download it again for free."
I don't know what's it mean and why.

 
bfgBaikal
Marlin
Marlin
8,624 Posts

Re:Vampire Saga 2 for IPad

[Post New]by bfgBaikal on Dec 7, 12 2:55 AM
Hi JJSJ,

As long as you are logged in with the same account details used to purchase the game, you won't have to purchase that game again, even if the process prompts you to do so.

All you need to do is agree to 'BUY' but you won't be charged again - the system will recognise the game is already purchased.

The following help article will help you to reinstall if you have any trouble:

iPad, iPhone, and iPod touch Troubleshooting

However, if you need more help with this, please don't hesitate to let our contact Customer Support Team know of this so we can provide some more specific help!

Hoping this helps!

bfgBaikal

 
JJSJ
Jellyfish
Jellyfish
19 Posts

Re:Vampire Saga 2 for IPad

[Post New]by JJSJ on Dec 7, 12 5:33 AM
Thanks for your answer. I don't worry about my purchase but I want to play game. However I'll try to load this game until I can play it or contact Customer Support Team for help.
Thank you so mush.

 

Re:Vampire Saga 2 for IPad

[Post New]by Tangja on Dec 7, 12 5:49 AM
Me too.I have the same problem.

 
bfgIzara
Flounder
Flounder
2,151 Posts

Re:Vampire Saga 2 for IPad

[Post New]by bfgIzara on Dec 7, 12 9:24 AM
Hey Tangja,

Welcome to the Pond!

If you're still having those same issues unlocking the full version after purchasing, please be sure to contact Mobile Support so they can look into that further for you. They're great and will definitely do everything they can to help get your game working!

Just click here and submit an email to reach them. Live Chat Support is also available Monday-Friday 7:30am-4:30pm PST if you're a Big Fish Game Club member.

Hope this helps!

bfgIzara


 
JJSJ
Jellyfish
Jellyfish
19 Posts

Re:Vampire Saga 2 for IPad

[Post New]by JJSJ on Dec 9, 12 7:31 PM
I can buy and play "Princess Isabella : Return to the Curse Collector's Edition". It's not My iPad's problem. Today, it's still can't unlock the Vampire Saga 2. I reload more 10 times.

 
bfgBiwa
Barracuda
Barracuda
3,458 Posts

Re:Vampire Saga 2 for IPad

[Post New]by bfgBiwa on Dec 10, 12 2:39 AM
Heya JJSJ,

I'm sorry to hear that you still can't activate Vampire Saga 2.

As other games seem to be working fine I would recommend you as well to get in touch with our Mobile Support Team so they can have a closer look at this issue.

You can contact them 24/7 by clicking on the green envelope at the top-right of this page. On the next page you can find the Contact Us link on the bottom-left.

Good Luck!

bfgBiwa

Edited on 12/10/2012 at 2:40:20 AM PST


 
JJSJ
Jellyfish
Jellyfish
19 Posts

Re:Vampire Saga 2 for IPad

[Post New]by JJSJ on Dec 10, 12 6:44 AM
I contacted Customer Support Team not Mobile Support Team and waiting for your Customer Support Team's help. Is it the right team?

 
bfgBiwa
Barracuda
Barracuda
3,458 Posts

Re:Vampire Saga 2 for IPad

[Post New]by bfgBiwa on Dec 11, 12 2:52 AM
Heya JJSJ,

It most definitely is! Our Customer Support Team will make sure that the right people see your email and that you get a reply as soon as possible!

Good luck!

bfgBiwa

 
JJSJ
Jellyfish
Jellyfish
19 Posts

Re:Vampire Saga 2 for IPad

[Post New]by JJSJ on Dec 11, 12 10:30 PM
I hope so.

 

Re:Vampire Saga 2 for IPad

[Post New]by Tangja on Dec 12, 12 7:32 AM
I received an email reply, and I tried to follow the instructions but it did not work.

 
bfgIzara
Flounder
Flounder
2,151 Posts

Re:Vampire Saga 2 for IPad

[Post New]by bfgIzara on Dec 12, 12 10:41 AM
Hey Tangja,

Thanks so much for contacting Customer Support!

Since those instructions didn't help be sure to reply back to that message from Customer Support and they'll be able to help with some additional steps and options.

Thanks again and best of luck!

bfgIzara


 
JJSJ
Jellyfish
Jellyfish
19 Posts

Re:Vampire Saga 2 for IPad

[Post New]by JJSJ on Dec 12, 12 7:11 PM
Tangja wrote:I received an email reply, and I tried to follow the instructions but it did not work.

Not you and me have this problem. Mobile Team said, it has been resolved.

 
bfgMonongahela
Manatee
Manatee
4,448 Posts

Re:Vampire Saga 2 for IPad

[Post New]by bfgMonongahela on Dec 13, 12 3:18 PM
Hi Fishies,

I'm also going to go ahead and move this over to the Vampire Saga - Welcome To Hell Lock Forum now, to keep things tidy.



bfgMonongahela

 

Re:Vampire Saga 2 for IPad

[Post New]by Tangja on Dec 17, 12 5:02 PM
I have not made a play on it.help me.

 
JJSJ
Jellyfish
Jellyfish
19 Posts

Re:Vampire Saga 2 for IPad

[Post New]by JJSJ on Dec 17, 12 8:09 PM
Me too. It's still shown "Validation Failed" and "Dang".

 

Re:Vampire Saga 2 for IPad

[Post New]by Tangja on Dec 19, 12 5:10 PM
What's wrong with this game.I do not play it. I should do better.

 
JJSJ
Jellyfish
Jellyfish
19 Posts

Re:Vampire Saga 2 for IPad

[Post New]by JJSJ on Dec 19, 12 7:25 PM
Just wait and hope for the Mobile team to solv it.

 

Re:Vampire Saga 2 for IPad

[Post New]by Tangja on Dec 28, 12 3:33 PM
No

 

Re:Vampire Saga 2 for IPad

[Post New]by Tangja on Jan 2, 13 2:41 PM
You know now.I can't play unlock full version after purchased game. I've try to loaded game again and again and try to buy game too but it told me "You've already purchased this. Tap OK to download it again for free." but nothing happen
I don't know what's it mean and why.

 
 
 
 
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