Vampire Saga 2 for IPad

I can't play unlock full version after purchased game. I've try to loaded game again and again and try to buy game too but it told me "You've already purchased this. Tap OK to download it again for free."
I don't know what's it mean and why.

Hi JJSJ,

As long as you are logged in with the same account details used to purchase the game, you won't have to purchase that game again, even if the process prompts you to do so.

All you need to do is agree to 'BUY' but you won't be charged again - the system will recognise the game is already purchased.

The following help article will help you to reinstall if you have any trouble:

iPad, iPhone, and iPod touch Troubleshooting

However, if you need more help with this, please don't hesitate to let our contact Customer Support Team know of this so we can provide some more specific help!

Hoping this helps!

bfgBaikal

Thanks for your answer. I don't worry about my purchase but I want to play game. However I'll try to load this game until I can play it or contact Customer Support Team for help.
Thank you so mush.

Me too.I have the same problem.

Hey Tangja,

Welcome to the Pond!

If you're still having those same issues unlocking the full version after purchasing, please be sure to contact Mobile Support so they can look into that further for you. They're great and will definitely do everything they can to help get your game working!

Just click here and submit an email to reach them. Live Chat Support is also available Monday-Friday 7:30am-4:30pm PST if you're a Big Fish Game Club member.

Hope this helps!

bfgIzara

I can buy and play "Princess Isabella : Return to the Curse Collector's Edition". It's not My iPad's problem. Today, it's still can't unlock the Vampire Saga 2. I reload more 10 times.

Heya JJSJ,

I'm sorry to hear that you still can't activate Vampire Saga 2.

As other games seem to be working fine I would recommend you as well to get in touch with our Mobile Support Team so they can have a closer look at this issue.

You can contact them 24/7 by clicking on the green envelope at the top-right of this page. On the next page you can find the Contact Us link on the bottom-left.

Good Luck!

bfgBiwa

I contacted Customer Support Team not Mobile Support Team and waiting for your Customer Support Team's help. Is it the right team?

Heya JJSJ,

It most definitely is! Our Customer Support Team will make sure that the right people see your email and that you get a reply as soon as possible!

Good luck!

bfgBiwa

I hope so.

I received an email reply, and I tried to follow the instructions but it did not work.

Hey Tangja,

Thanks so much for contacting Customer Support!

Since those instructions didn't help be sure to reply back to that message from Customer Support and they'll be able to help with some additional steps and options.

Thanks again and best of luck!

bfgIzara

Tangja wrote:I received an email reply, and I tried to follow the instructions but it did not work.

Not you and me have this problem. Mobile Team said, it has been resolved.

Hi Fishies,

I'm also going to go ahead and move this over to the Vampire Saga - Welcome To Hell Lock Forum now, to keep things tidy.



bfgMonongahela

I have not made a play on it.help me.

Me too. It's still shown "Validation Failed" and "Dang".

What's wrong with this game.I do not play it. I should do better.

Just wait and hope for the Mobile team to solv it.

No

You know now.I can't play unlock full version after purchased game. I've try to loaded game again and again and try to buy game too but it told me "You've already purchased this. Tap OK to download it again for free." but nothing happen
I don't know what's it mean and why.