bfgBaikal
Marlin
Marlin
8,624 Posts

The Mac version is here! December 13, 2012

[Post New]by bfgBaikal on Dec 13, 12 12:37 AM
You can give this game a go by going to the game page here. The gameplay will be the same across both PC and Mac platforms, so please feel free to use this Forum for any questions, tips and tricks with other Detective Quest: The Crystal Slipper Collector's Edition players.

If you encounter any technical trouble with your Mac game, we recommend checking our Mac Game Errors help article.

If you are not able to get a game working properly using our Help pages, please get in touch with our Tech Support team, you can find a link to contact our Support team on the front page of the Help pages.

For questions about how to use the Forums, please click the FAQ link to the right of this page.

Happy gaming!

bfgBaikal

 
RyeMcLaughlin
Stingray
Stingray
4,659 Posts

Re:The Mac version is here! December 13, 2012

[Post New]by RyeMcLaughlin on Dec 13, 12 10:41 AM
Another Elephant game with no music on the Mac version.

 
Mac_too
Starfish
Starfish
46 Posts

Re:The Mac version is here! December 13, 2012

[Post New]by Mac_too on Dec 14, 12 6:20 AM
Seriously? Another game that doesn't work on a Mac. When are they going to fix this? I see no reason why you annnouce the Mac version is here, when really it isn't. It's a slap in the face.

 

Re:The Mac version is here! December 13, 2012

[Post New]by roxwrites on Dec 14, 12 12:06 PM
Mine has music but lacks visuals for part of it. Also, 80% of the text is blacked out and will not display, so my hint button is totally useless. REFUND?

 
bfgIzara
Flounder
Flounder
2,151 Posts

Re:The Mac version is here! December 13, 2012

[Post New]by bfgIzara on Dec 14, 12 1:57 PM
Hey Fishies,

I'm so sorry to hear about those issues with the Mac version!

I know how frustrating that can be, and if you would please contact Tech Support about those issues they'll be happy to go over some options with you for the game.

Writing into Tech Support also allows for us to collect helpful information for the developers if there are continued issues with the game.

Just click here to submit a support ticket via email. If you're a Big Fish Game Club member you can also connect to Live Chat Support Monday-Friday 7:30am-4:30pm PST.

Thank you!

bfgIzara


 
bonggamer
Guppy
Guppy
111 Posts

Re:The Mac version is here! December 13, 2012

[Post New]by bonggamer on Dec 16, 12 11:49 AM
I'm having the same problem. Using MacAir with Lion. Text does not show up!

 

Re:The Mac version is here! December 13, 2012

[Post New]by kaaberboel on Dec 21, 12 1:50 PM
Me too. Elephant Games just don't seem to work for me:-( Despite similar problems in the past, I bought the CE, but I keep getting empty text boxes and erratic cut scenes. At the moment, I'm stuck outside the door to the Room of Shadows because it just won't acknowledge my button pressing ... frustrating!

 
bfgIzara
Flounder
Flounder
2,151 Posts

Re:The Mac version is here! December 13, 2012

[Post New]by bfgIzara on Dec 21, 12 3:09 PM
Hey Fishes,

If you haven't already, please be sure to contact Tech Support about those issues. They'll be able to collect that needed information about the issue for the developers if a specific fix is needed.

Just click on the green to the right of the page and then select the Contact Us link to the bottom left to reach them.

Thanks!

bfgIzara



 
Yaelle
Pufferfish
Pufferfish
1,317 Posts

Re:The Mac version is here! December 13, 2012

[Post New]by Yaelle on Dec 21, 12 8:41 PM
OH NO not again!! This is the 3rd time in maybe 3-4 weeks that I've gotten a game where the sreen is nothing but black. I did have sound, if that means anything.
I doubt very much its not me, as I am able to run everything else & there seems to be a pattern with the games that are not playable.
Using a MacBook Pro, running 10.8.2 (with intel Core I5 and 4 GB of Memory, if thats at all relevant)

 
WilJul
Stingray
Stingray
5,670 Posts

Re:The Mac version is here! December 13, 2012

[Post New]by WilJul on Dec 23, 12 12:42 AM
Sorry to hear everyone is having such troubles. I played on a MacBook, 10.5.8 and didn't have any trouble. Although there have may have been some audio missing, it was quiet in many scenes, but there definitely was some music, just not sure how often.
ETA: This comment was meant to let the devs/mods know that it isn't all Macs with the trouble - not to thumb my nose at folks having problems.

Edited on 12/23/2012 at 12:48:38 AM PST


 

Re:The Mac version is here! December 13, 2012

[Post New]by blondie4116 on Jan 1, 13 2:11 PM
Another Elephant Game that won't work on new the Mac OS. Why is it that no other game makers seem to have this problem. Something is seriously wrong at Elephant...

 
 
 
 
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