bfgBaikal
Marlin
Marlin
8,624 Posts

Post any Santa Vs. Banker technical issues here only

[Post New]by bfgBaikal on Dec 14, 12 12:47 AM
If you are having problems getting the game to work correctly, we highly recommend going to our Help pages. Using our Help pages is always the quickest way to get technical problems resolved. Here are a few suggested articles that have helped many people correct these types of problems in the past:

Game Crashing, Freezing, or Blank Screen
Game Compatibility

While we can offer a known solution for technical issues in the Forums, or other tech savvy pond residents can swim by with good tips and suggestions, we cannot provide the same excellent level of support provided by our Customer Support team.

The Forums are not very well suited for the kinds of information gathering and troubleshooting that get these types of issues corrected quickly.

If there is a problem with the game, our Support Team can also gather necessary information on what types of computers are being affected by the problem and deliver this information to the developer for a fix.

If you are not able to get a game working properly using our Help pages, please get in touch with our Customer Support team, you can find a link to contact our Support team on the front page of our Help pages.

When posting in this thread and also when contacting our Support Team, it would be helpful if you could state what system you are playing the game on (i.e. PC, MAC or Mobile), so we can provide you with the appropriate support as quickly as possible.

*Finally, please reserve this thread for tech issues only. If you are seeking game play assistance (i.e. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'

 
groo101
Starfish
Starfish
42 Posts

Re:Post any Santa Vs. Banker technical issues here only

[Post New]by groo101 on Dec 23, 12 6:44 PM
Bitdefender AV reported this as potential malware, just letting you know.

 
bfgBaikal
Marlin
Marlin
8,624 Posts

Re:Post any Santa Vs. Banker technical issues here only

[Post New]by bfgBaikal on Dec 28, 12 7:07 AM
Hi groo101,

This sounds like a false positive and I would like to assure you that all of our games are rigorously tested and guaranteed to be virus free.

The best way of dealing with this is to contact Customer Support and let them know of the situation. There is some information that you can include in the email you send that will make ensure that we can get to helping you right away. For details on what to send, please see the following help article:

Virus Messages     

Thanks for working with us,

bfgBaikal

 
ark161
Clownfish
Clownfish
611 Posts

Re:Post any Santa Vs. Banker technical issues here only

[Post New]by ark161 on Jan 4, 13 5:30 AM
the game manager closes out and there is no full screen option which i would have liked. Whats bitefender AV? just curious

 
bfgBaikal
Marlin
Marlin
8,624 Posts

Re:Post any Santa Vs. Banker technical issues here only

[Post New]by bfgBaikal on Jan 5, 13 4:22 AM
Hi ark161,

Bitdefender is an antivirus program, some versions of which are free.

It sounds to me that this program is flagging our games or applications like the Game Manager, as potentially harmful and shutting them down for security reasons.

The thing to do is to make sure that your protection programs recognize Big Fish applications as safe and the advice in the help article here will help you to make that adjustment.

Of course, if you would like some assistance with this, we would be glad to provide some. Please feel free to contact Tech Support by clicking on the green to the right of the page.

If you have the time, please run and include a Dr. Felix Diagnostic Report in that mail so that we can start helping you right away.

Hope this helps!

bfgBaikal

Edited on 01/05/2013 at 4:22:53 AM PST


 
 
 
 
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