glb613
Guppy
Guppy
176 Posts

Game restarts

[Post New]by glb613 on Dec 18, 12 9:25 AM
before the bonus game is completed. This is the second game that has corrupted or lost the data and I have to start over. I'm not happy.

 
bfgMonongahela
Manatee
Manatee
4,448 Posts

Re:Game restarts

[Post New]by bfgMonongahela on Dec 18, 12 10:54 AM
Hi glb613,

We just released a new version of this game that addressed the issue of the game crashing or restarting. You can read more about the update and how to get it installed in our announcement here.

If you have the latest version and the game continues to crash, please get in touch with our Tech Support Team so they can see why it's still coming up for you. You can contact them by clicking here to submit a support ticket via email. If you're a Big Fish Game Club member, you can also connect to Live Chat Support Monday-Friday 7:30am-4:30pm PST.

Also, we would like to collect info about any trouble that come up with this game in our tech issues thread. This helps us track recurring problems and let you know about updates quickly. I'm going to lock this separate thread now, but you're welcome to post over there if you'd like.

Thank you!



bfgMonongahela

 
 
 
 
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