30 Posts

installing on new computer

[Post New]by suzy230 on Dec 28, 12 4:01 PM
I absolutely love this game, but had to get a new computer. I reinstalled the game, It seemed to be moving along until the title page. I put in player name, hit play, and it does nothing but play music...does not start the game. Anyone have any info to share? I'd be extremely happy and thankful!!

5,158 Posts

Re:installing on new computer

[Post New]by bfgSeine on Dec 28, 12 4:20 PM
Hi suzy230,

I'm sorry to hear that's happening. There might be a couple causes for that, so I'd start by trying to uninstall and reinstall the game once more. If that isn't helping, you might also ensure that your new computer has updated drivers and software which could be causing that. More information on updating those can be found here on our help article:

Game Crashing, Freezing, or Blank Screen

If those suggestions aren't helping, please let our Tech Support Team know. They can look into that problem further and hopefully get you back to gaming quickly. Also, I'll be locking this discussion, since we have a dedicated technical issues thread already. Please feel free to post any problems you encounter in the game here.

I hope that helps!


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