13 Posts

Game Freeze

[Post New]by laneymae on Jan 1, 13 5:53 PM
Is it just me or does any one else have problems with the game freezing up near the end?

3,458 Posts

Re:Game Freeze

[Post New]by bfgBiwa on Jan 2, 13 5:32 AM
Heya laneymae, welcome to the Pond!

I'm sorry to hear that the game seems to be freezing on you.

This kind of problem is often caused by some of the software on your computer needing a small update. You can easily check that out by following the steps you can find here.

If this doesn’t help, our Technical Support will be more than happy to have a further look at this with you so you can enjoy your game again! To get help faster it would be a great help if you could include a Dr. Felix report. You can contact them 24/7 by clicking on the green envelope at the top-right of this page. On the next page you can find the Contact Us link on the bottom-left.

I also wanted to let you know that you can find a dedicated tech thread where we try to gather all problems with the game stickied to the top of this Forum here. I'll be locking this thread to keep everything nice and tidy but please feel free to repost in the thread I mentioned above.

I hope this helps!


Go to: