bfgTokoro
Angelfish
Angelfish
1,111 Posts

Post any Victim of Xen technical issues here only

[Post New]by bfgTokoro on Jan 9, 13 12:38 AM
If you are having problems getting the game to work correctly, we highly recommend going to our Help pages. Using our Help pages is always the quickest way to get technical problems resolved. Here are a few suggested articles that have helped many people correct these types of problems in the past:

Game Crashing, Freezing, or Blank Screen
Game Compatibility

While we can offer a known solution for technical issues in the Forums, or other tech savvy pond residents can swim by with good tips and suggestions, we cannot provide the same excellent level of support provided by our Customer Support team.

The Forums are not very well suited for the kinds of information gathering and troubleshooting that get these types of issues corrected quickly.

If there is a problem with the game, our Support Team can also gather necessary information on what types of computers are being affected by the problem and deliver this information to the developer for a fix.

If you are not able to get a game working properly using our Help pages, please get in touch with our Customer Support team, you can find a link to contact our Support team on the front page of our Help pages.

*Please reserve this thread for tech issues only. If you are seeking game play assistance (i.e. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'

 

Re:Post any Victim of Xen technical issues here only

[Post New]by lalacama on Jan 9, 13 2:09 PM
Hi, I purchased the game today, and although it starts and runs fine, there is a glitch in the actual game where my character can walk through all walls and people, meaning I cannot use space bar to interact with anyone. I tried closing and restarting the game and my computer. I would rather not restart as I will lose all progress.

Please help!

[Removed by Moderator]

Edited on 01/09/2013 at 3:38:00 PM PST


 
lcoogan
Jellyfish
Jellyfish
19 Posts

Re:Post any Victim of Xen technical issues here only

[Post New]by lcoogan on Jan 9, 13 2:56 PM
I'm having the same issue.

 
bfgMonongahela
Manatee
Manatee
4,448 Posts

Re:Post any Victim of Xen technical issues here only

[Post New]by bfgMonongahela on Jan 9, 13 3:37 PM
Hi Fishies,

I'm sorry to hear you're running into that issue with your new game! It certainly is a very unusual one, too.

If you haven't already done so, please run a Dr. Felix Report for the game and send it in to our Tech Support Team using the form here. A Tech specialists will be able to take a look at things and go through some troubleshooting with you that will hopefully get everything straightened out.

Thank you!



bfgMonongahela

 

Re:Post any Victim of Xen technical issues here only

[Post New]by Shitzadorina on Jan 10, 13 3:59 AM
lalacama wrote:Hi, I purchased the game today, and although it starts and runs fine, there is a glitch in the actual game where my character can walk through all walls and people, meaning I cannot use space bar to interact with anyone. I tried closing and restarting the game and my computer. I would rather not restart as I will lose all progress.

Please help!

<a href="http://forums.bigfishgames.com/faqs/list.page">[Removed by Moderator]</a>


Dear BG

This seems to be a ingame problem, and not really related by computers (as I can tell by having played 3h of gameplay). I had the same issue for a while in one part of the game, however at one point the characters change clothes and the problem vanishes. I am quite sure this is not dependant on the computer you use, and more on the game itself.

As for all you experiencing this problem, to me the z key works to interact with doors and people (I don't use space). Continue playing, make it to the warehouse and interact and fight the soldiers there. Once you've stolen their clothes the game should feel normal again.

 
bfgIzara
Flounder
Flounder
2,151 Posts

Re:Post any Victim of Xen technical issues here only

[Post New]by bfgIzara on Jan 10, 13 10:57 AM
Hey there Shitzadorina,

Thanks so much for sharing those details on the game issue. While it may be a specific game issue, writing in to Tech Support with a Dr. Felix helps us collect the necessary information to send along to the developers. That way they'll know how many and the specifics of the issue!

I'm happy that the issue automatically sorted itself out, though, and that the 'Z' key worked as well!

Thanks again for those tips and feedback and happy gaming!

bfgIzara


Edited on 01/10/2013 at 10:58:18 AM PST


 
ceejaye1
Starfish
Starfish
57 Posts

Re:Post any Victim of Xen technical issues here only

[Post New]by ceejaye1 on Jan 10, 13 5:02 PM
I am having the same problem. Am going to go find that warehouse and see if that works. Thanks!

 
bfgIzara
Flounder
Flounder
2,151 Posts

Re:Post any Victim of Xen technical issues here only

[Post New]by bfgIzara on Jan 11, 13 10:40 AM
I'm sorry to hear that the same issue is happening ceejaye1!

If it still doesn't work properly after finding the warehouse, or you'd like to try some specific troubleshooting steps please be sure to get in touch with Tech Support and they'll work with you directly to get that sorted out!

To reach them, please click on the green to the right of the page and then select the Contact Us link to the bottom left.

Best of luck!!

bfgIzara


 
kayette
Parrotfish
Parrotfish
474 Posts

Re:Post any Victim of Xen technical issues here only

[Post New]by kayette on Jan 12, 13 9:28 AM
I don't know if this is a glitch or just poor planning but I had Emery in the party and had equipped him with some armor. Then I came across him at the oasis 'headquarters' and ran thru a scenario I had apparently missed before where he is hanging out with the army. At the end of it he had 'joined' my party only now the armor I bought him before had vanished. It was only 100g worth and not too much of a loss but I sort of felt a little cheated. Why was he able to join twice?

 
Playful61
Clownfish
Clownfish
846 Posts

Re:Post any Victim of Xen technical issues here only

[Post New]by Playful61 on Jan 12, 13 10:45 AM
Hi; I had an issue at one point in the game where my character just walked through everything. I went back into computer and changed compatibility to 'administrator'... yay, it worked!
thanks to BF helper Sarah H in Seattle

 

Re:Post any Victim of Xen technical issues here only

[Post New]by mamacat42 on Jan 12, 13 4:15 PM
I cannot get Will to pick up wood at the carpentry shop.

 
bfgBiwa
Barracuda
Barracuda
3,458 Posts

Re:Post any Victim of Xen technical issues here only

[Post New]by bfgBiwa on Jan 13, 13 4:08 AM
Heya Fishies,

It sure isn't nice when a game doesn't want to progress properly.

When you find that something is a bit odd in the game or that your characters can't do what they should be doing, uninstalling and reinstalling might help to fix the issue as it will make sure that all files we get back into their right place.

If this doesn’t help, our Technical Support will be more than happy to have a further look at this with you so you can enjoy your game again! To get help faster it would be a great help if you could include a Dr. Felix report. You can contact them 24/7 by clicking on the green envelope at the top-right of this page. On the next page you can find the Contact Us link on the bottom-left.

If you are a member of our Big Fish Game Club you can contact us without waiting through our Live-Chat, which is open for you Monday – Friday from 7:30 am – 4:30 pm PST.

I hope this helps!

bfgBiwa

Edited on 01/13/2013 at 4:09:21 AM PST


 
shinsudragon
Guppy
Guppy
173 Posts

Re:Post any Victim of Xen technical issues here only

[Post New]by shinsudragon on Feb 3, 13 11:59 PM
Doing great with game....then my character went to the ships galley to talk to the cook...and now he/she is stuck in the corner and the cook won't move out of the way.
HELP PLEASE! Thanks

 
bfgBiwa
Barracuda
Barracuda
3,458 Posts

Re:Post any Victim of Xen technical issues here only

[Post New]by bfgBiwa on Feb 4, 13 1:21 AM
Heya shinsudragon,

I'm sorry to hear that your character got stuck and the cook just doesn't want to move .

In this case it could help already to simply uninstall and reinstall the game as this will help to get all files back in place. This just might convince the cook to move and let you through .

If this doesn’t help, our Technical Support will be more than happy to have a further look at this with you so you can enjoy your game again! To get help faster it would be a great help if you could include a Dr. Felix report. You can contact them 24/7 by clicking on the green envelope at the top-right of this page. On the next page you can find the Contact Us link on the bottom-left.

I hope this helps!

bfgBiwa

 

Re:Post any Victim of Xen technical issues here only

[Post New]by northerntweet on Jun 1, 13 5:42 PM
yes same problem. my people walk through walls, on air, and everything

 
harr2
Starfish
Starfish
54 Posts

Re:Post any Victim of Xen technical issues here only

[Post New]by harr2 on Nov 13, 13 9:10 PM
My problem is with the characters only moving down and won't let me move up using either the keyboard or the mouse so when they get to the bottom of the screen they are stuck there and can only move sideways. I have been playing for a while and it just started. I have tried to reboot and restart the game but it still has the characters moving down and sideways only.

 

Re:Post any Victim of Xen technical issues here only

[Post New]by cocoidie on Feb 1, 14 1:39 AM
The walking through walls thing is kind of annoying but also kind of useful because you can take shortcuts rather than walking around everything. I found that spacebar does work but you have to stop in front of what you want to interact with and not walk into it before you press the key.

 
Valdy
Marlin
Marlin
9,383 Posts

Re:Post any Victim of Xen technical issues here only

[Post New]by Valdy on Feb 17, 14 11:59 PM
As Kayette said, this is not a glitch but rather a poor finish of a certain location that you can walk through walls and such. This is not the first game where it happens either.

The good news is, it only happens in this one part of the world. And the best thing to do when, for example, wanting to enter a house, is to step in front of it, and then press the Spacebar. Same goes for when you want to talk to people. Make sure you don't run over them but stop in front of them and then click the Spacebar to talk to them.

This is a tad annoying, but nothing that can't be overcome. And after you are done with that area, you will start bumbing into walls again, rather than being able to walk through them.

--- --- ---

Just wanted to say that this is one, if not the, easiest RPG I have ever played. And I enjoy it very much. The best way to deal with all the enemies was for me to get enough money together at the woodbench to get the most expensive sword. After that, the battles were easy as pie. I don't like battles, so buying that expensive sword was the best thing I could have done. That just as a side note.

 

Re:Post any Victim of Xen technical issues here only

[Post New]by harpylady85 on Jun 24, 14 8:02 PM
I love RPGs, but I didn't even purchase this game, I most likely will not. Why? It's extremely glitchy. I'm not even an hour into the demo and I can't go into buildings.

Edited on 06/24/2014 at 8:03:23 PM PST


 
 
 
 
Go to: