bfgMonongahela
Manatee
Manatee
4,448 Posts

Post any Cursed Fates: The Headless Horseman Collector's Edition technical issues here only

[Post New]by bfgMonongahela on Jan 15, 13 1:55 PM
If you are having problems getting the game to work correctly, we highly recommend going to our Help pages. Using our Help pages is always the quickest way to get technical problems resolved. Here are a few suggested articles that have helped many people correct these types of problems in the past:

Game Crashing, Freezing, or Blank Screen
Game Compatibility

While we can offer a known solution for technical issues in the Forums, or other tech savvy pond residents can swim by with good tips and suggestions, we cannot provide the same excellent level of support provided by our Customer Support team.

The Forums are not very well suited for the kinds of information gathering and troubleshooting that get these types of issues corrected quickly.

If there is a problem with the game, our Support Team can also gather necessary information on what types of computers are being affected by the problem and deliver this information to the developer for a fix.

If you are not able to get a game working properly using our Help pages, please get in touch with our Customer Support team, you can find a link to contact our Support team on the front page of our Help pages.

When posting in this thread and also when contacting our Support Team, it would be helpful if you could state what system you are playing the game on (i.e. PC, MAC or Mobile), so we can provide you with the appropriate support as quickly as possible.

*Finally, please reserve this thread for tech issues only. If you are seeking game play assistance (i.e. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'

 

Re:Post any Cursed Fates: The Headless Horseman Collector's Edition technical issues here only

[Post New]by lolabean on Jan 16, 13 3:42 PM
playing on Mac. Stuck on 2n fl right room. Finished collecting items received chard, but it did not go into inventory. Cannot proceed. Cannot replay hos in room.... in limbo.

 
bfgMonongahela
Manatee
Manatee
4,448 Posts

Re:Post any Cursed Fates: The Headless Horseman Collector's Edition technical issues here only

[Post New]by bfgMonongahela on Jan 16, 13 4:47 PM
Hi lolabean,

We just released a new version of this game that was to have addressed the issue with the mirror shards. You can read more about how to get the update in our announcement here.

If you already downloaded that new version and are still running into this issue, please get in touch with our Tech Support Team so they can see why it might still be coming up for you. You can contact them by clicking here to submit a support ticket via email. If you're a Big Fish Game Club member, you can also connect to Live Chat Support Monday-Friday 7:30am-4:30pm PST.

Thank you!



bfgMonongahela

 
dgregory_58
Lobster
Lobster
97 Posts

Re:Post any Cursed Fates: The Headless Horseman Collector's Edition technical issues here only

[Post New]by dgregory_58 on Jan 16, 13 8:23 PM
Ok I'm really getting tired of this game where is there a walkthrough or strategy guide I thought all CE's had one.

 
mcurty
Dolphin
Dolphin
6,991 Posts

Re:Post any Cursed Fates: The Headless Horseman Collector's Edition technical issues here only

[Post New]by mcurty on Jan 16, 13 9:46 PM
dgregory_58 wrote:Ok I'm really getting tired of this game where is there a walkthrough or strategy guide I thought all CE's had one.

There is a strategy guide in the game. I can't remember right now where it is located on the screen, but when you are playing the game look around at the top and bottom. There is an area labeled Strategy Guide to click on which brings it onto the screen.

 
bfgIzara
Flounder
Flounder
2,151 Posts

Re:Post any Cursed Fates: The Headless Horseman Collector's Edition technical issues here only

[Post New]by bfgIzara on Jan 17, 13 10:07 AM
Hey there dgregory_58,

You can find the in game Strategy Guide at the bottom right hand side of the screen with Strategy Guide written there. Just click the Strategy Guide text, then which Chapter you are in, a voila! Specific steps to guide you through shall appear!

Thanks mcurty for helping out too!

Hope this helps!

bfgIzara


 

Re:Post any Cursed Fates: The Headless Horseman Collector's Edition technical issues here only

[Post New]by annamb98 on Apr 23, 13 6:25 PM
chapter 2-page 13, put in #'s 497 to open safe, it is supposed to open when you put in that #, by turning handle, handle will not turn, so I cannot get key to cellar.

 

Re:Post any Cursed Fates: The Headless Horseman Collector's Edition technical issues here only

[Post New]by annamb98 on Apr 23, 13 6:30 PM
I tried the strategy guide for this problem and it doesn't help(put the #'s 497 to open safe but handle will not turn so I can get key to open cellar door

 
unhinged10
Lobster
Lobster
92 Posts

Re:Post any Cursed Fates: The Headless Horseman Collector's Edition technical issues here only

[Post New]by unhinged10 on Dec 28, 13 10:03 PM
Just started this game and enjoying it. Strategy guide says to tip the hat (on the corpse's body I suppose). Every time I try the ghost asks if I found the will yet. How can I tip the hat?

 

Re:Post any Cursed Fates: The Headless Horseman Collector's Edition technical issues here only

[Post New]by Jinx_Harrisford on Jan 19, 14 8:19 AM
I can't play the game anymore, because the cursor disappeared. I tried the steps. I even uninstalled and reinstalled the game. It still doesn't work. Help?

 
 
 
 
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