bfgBaikal
Marlin
Marlin
8,624 Posts

Post any Between the Worlds III technical issues here only

[Post New]by bfgBaikal on Jan 16, 13 12:34 AM
If you are having problems getting the game to work correctly, we highly recommend going to our Help pages. Using our Help pages is always the quickest way to get technical problems resolved. Here are a few suggested articles that have helped many people correct these types of problems in the past:

Game Crashing, Freezing, or Blank Screen
Game Compatibility

While we can offer a known solution for technical issues in the Forums, or other tech savvy pond residents can swim by with good tips and suggestions, we cannot provide the same excellent level of support provided by our Customer Support team.

The Forums are not very well suited for the kinds of information gathering and troubleshooting that get these types of issues corrected quickly.

If there is a problem with the game, our Support Team can also gather necessary information on what types of computers are being affected by the problem and deliver this information to the developer for a fix.

If you are not able to get a game working properly using our Help pages, please get in touch with our Customer Support team, you can find a link to contact our Support team on the front page of our Help pages.

When posting in this thread and also when contacting our Support Team, it would be helpful if you could state what system you are playing the game on (i.e. PC, MAC or Mobile), so we can provide you with the appropriate support as quickly as possible.

*Finally, please reserve this thread for tech issues only. If you are seeking game play assistance (i.e. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'

 
sexxygamma
Guppy
Guppy
106 Posts

Re:Post any Between the Worlds III technical issues here only

[Post New]by sexxygamma on Jan 16, 13 4:04 PM
my virusware and spyware will not let me download this game! wonder why? I have never had this issue happen!

 
bfgMonongahela
Manatee
Manatee
4,448 Posts

Re:Post any Between the Worlds III technical issues here only

[Post New]by bfgMonongahela on Jan 16, 13 4:39 PM
Hi sexxygamma,

If you haven't already done so, please get in touch with our Tech Support Team so they can see why the game isn't downloading as it should and work with you directly on getting everything resolved with your virus software. You can contact them by clicking here to submit a support ticket via email. If you're a Big Fish Game Club member, you can also connect to Live Chat Support Monday-Friday 7:30am-4:30pm PST.

Thank you!



bfgMonongahela

 

Post any Between the Worlds III technical issues here only

[Post New]by oscar_the_grouch on Jan 17, 13 12:02 PM
I down loaded the game to try it first and none of the writing shown up so you can play the game but not see instructions, talking or such. Never had that happen in a game before

 
bfgIzara
Flounder
Flounder
2,151 Posts

Re:Post any Between the Worlds III technical issues here only

[Post New]by bfgIzara on Jan 17, 13 12:05 PM
Welcome to the Pond oscar_the_grouch!

Definitely a weird thing to happen in a game.

First, I would check to make sure the video card driver is up to date, as this helps the game to display that text.

If that doesn't help, please go ahead and write in to Tech Support by clicking on the green to the right of the page and then selecting the Contact Us link to the bottom left. One of our reps will be happy to work with you directly to try and figure that out!

Best of luck!

bfgIzara


 
 
 
 
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