3,458 Posts

Post any Mahjong Royal Towers technical issues here only

[Post New]by bfgBiwa on Jan 21, 13 12:36 AM
If you are having problems getting the game to work correctly, we highly recommend going to our Help pages. Using our Help pages is always the quickest way to get technical problems resolved. Here are a few suggested articles that have helped many people correct these types of problems in the past:

Game Crashing, Freezing, or Blank Screen
Game Compatibility

While we can offer a known solution for technical issues in the Forums, or other tech savvy pond residents can swim by with good tips and suggestions, we cannot provide the same excellent level of support provided by our Customer Support team.

The Forums are not very well suited for the kinds of information gathering and troubleshooting that get these types of issues corrected quickly.

If there is a problem with the game, our Support Team can also gather necessary information on what types of computers are being affected by the problem and deliver this information to the developer for a fix.

If you are not able to get a game working properly using our Help pages, please get in touch with our Customer Support team, you can find a link to contact our Support team on the front page of our Help pages.

When posting in this thread and also when contacting our Support Team, it would be helpful if you could state what system you are playing the game on (i.e. PC, MAC or Mobile), so we can provide you with the appropriate support as quickly as possible.

*Finally, please reserve this thread for tech issues only. If you are seeking game play assistance (i.e. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'

1,373 Posts

Re:Post any Mahjong Royal Towers technical issues here only

[Post New]by dollyflower on Jan 21, 13 11:59 PM
This game is by the same developers who brought us Christmas Mahjong in December. Those who didn't like the fact that the game required a certain level to progress will not like this one either. As far as tecnical problems, I had the same problems with this as Christmas Mahjong. I first got a blank screen and when that finally resloved and the intro page came up, I could not type in a player name. I redownloaded and did get in, but then found the same slowness. freezing and jerky movements as in CM. I am guessing it is my computer, but there may be others that have the same problem. Since the problems of no advancement beyond the first stage is not resolved by the developers, this will be a no buy.

2,151 Posts

Re:Post any Mahjong Royal Towers technical issues here only

[Post New]by bfgIzara on Jan 22, 13 10:33 AM
Hey there dollyflower,

Thanks for posting about those issues! Like you mentioned, it may help to check for updates on the system, as this can help the game play a little better. I've included a link here with some great tips and tricks for those updates.

If you're interested in troubleshooting further, please be sure to contact Tech Support by clicking on the green to the right of the page and then selecting the Contact Us link to the bottom left. One of our Reps will be happy to work with you directly to try and figure that out!

Thanks again and happy swimming!



Re:Post any Mahjong Royal Towers technical issues here only

[Post New]by purpleporpoise on Jan 30, 14 8:29 AM
No, it's not your computer. I also have Christmas Mahjong and didn't realize Royal Towers was by the same developer. That would explain why I'm having the same problems with slow jerkiness on both games which make it difficult to beat the timed levels. I recently upgraded to a gaming computer with an Intel 3.15 GHz Duo Core CPU and an Nvidia 8800 GTS video card, albeit an older video card, but should run this game with no problems. It doesn't. Same slow jerkiness and at times the cursor is unresponsive. The problems seem to be with the game itself, because I don't have these problems with other games and I'm running Skyrim on the same computer. On my older computer with a lesser CPU and video card, I noticed that both games are very taxing to the CPU. The fan runs super loud after about 15 minutes of play. My newer computer has 3 fans, so not noticing that. I'm so disappointed, because I love Mahjong games and wanted so much to like this game. Sadly, I will not be buying Royal Towers, even though it's a Daily Deal today. Guess I'll have to stick with Mahjongg Dimensions for now.

Edited on 01/30/2014 at 8:30:11 AM PST

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