Game hangs

[Post New]by showtime2 on Jan 27, 13 11:37 AM
Hi,

Just started playing this game and find that as soon as I try to enter into conversation with anyone the game hangs?

Any suggestions please?

Thanks

 
bfgMonongahela
Manatee
Manatee
4,448 Posts

Re:Game hangs

[Post New]by bfgMonongahela on Jan 27, 13 5:02 PM
Hi showtime2 and welcome to the Pond!

When a game freezes or hangs in the way you describe, the first thing we suggest is checking for updates to your video card and graphics drivers. This will often get everything straightened out. You can read more about how to do that in the help article below:

Game Crashing, Freezing, or Blank Screen

But if that doesn't help, please get in touch with our Tech Support Team. They'll be able to take a look at what's going on and work with you directly to get things resolved.

You can contact them by clicking here to submit a support ticket via email. If you're a Big Fish Game Club member, you can also connect to Live Chat Support Monday-Friday 7:30am-4:30pm PST.

Hope that helps!



bfgMonongahela

 

Re:Game hangs

[Post New]by showtime2 on Jan 28, 13 10:04 AM
Many thanks - I hadn't expected to have to click on the written dialogue at the bottom of the screen!

Problem solved!!

 
 
 
 
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