bfgBiwa
Barracuda
Barracuda
3,458 Posts

Post any Sacra Terra: Kiss of Death Collector's Edition technical issues here only

[Post New]by bfgBiwa on Feb 17, 13 12:33 AM
If you are having problems getting the game to work correctly, we highly recommend going to our Help pages. Using our Help pages is always the quickest way to get technical problems resolved. Here are a few suggested articles that have helped many people correct these types of problems in the past:

Game Crashing, Freezing, or Blank Screen
Game Compatibility

While we can offer a known solution for technical issues in the Forums, or other tech savvy pond residents can swim by with good tips and suggestions, we cannot provide the same excellent level of support provided by our Customer Support team.

The Forums are not very well suited for the kinds of information gathering and troubleshooting that get these types of issues corrected quickly.

If there is a problem with the game, our Support Team can also gather necessary information on what types of computers are being affected by the problem and deliver this information to the developer for a fix.

If you are not able to get a game working properly using our Help pages, please get in touch with our Customer Support team, you can find a link to contact our Support team on the front page of our Help pages.

When posting in this thread and also when contacting our Support Team, it would be helpful if you could state what system you are playing the game on (i.e. PC, MAC or Mobile), so we can provide you with the appropriate support as quickly as possible.

*Finally, please reserve this thread for tech issues only. If you are seeking game play assistance (i.e. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'

 
imanja
Seahorse
Seahorse
23 Posts

Posible Spoiler to part of Bonus Content

[Post New]by imanja on Feb 18, 13 6:55 AM
The main part of this game was great and played with no hitches whatsoever. In bonus game I have placed 3 items on man on left island but cannot collect the axe. I have visited all other areas, checked tips in all and am constantly directed back to this area. Will I need to play the game right through again? Thank you for any tips as i cannot move forward at all on the game.

Edited on 02/18/2013 at 6:56:02 AM PST


 
Ssirienna
Starfish
Starfish
46 Posts

Re:Post any Sacra Terra: Kiss of Death Collector's Edition technical issues here only

[Post New]by Ssirienna on Feb 18, 13 9:11 AM
Enjoyed demo - so bought Collector's version but I can't create the Japanese spell. I have assembled all the ingredients and have tried to place them on the crate - but they won't appear - am clicking everywhere on the "crate" but everything refuses to be placed there.

The hint is no good - just shows me the top of the crate AGAIN!
And the strategy guide merely confirms I'm supposedly doing the right thing

Am getting VERY frustrated about this as I can't complete the 2nd heart couple!

 

Re:Post any Sacra Terra: Kiss of Death Collector's Edition technical issues here only

[Post New]by grim101 on Feb 18, 13 3:16 PM
Whenever I get to the title screen it frozes up and when I tried to get out the ble screen of death appears.

 
bfgMonongahela
Manatee
Manatee
4,448 Posts

Re:Post any Sacra Terra: Kiss of Death Collector's Edition technical issues here only

[Post New]by bfgMonongahela on Feb 18, 13 5:14 PM
Hi imanja and Ssirienna,

I'm sorry you're running into some trouble with this game!

If you're doing everything the Strategy Guide shows to move on, there might be an issue with the game itself that we need to start investigating. Please run a Dr. Felix Report and send it in to our Tech Support Team through the Contact Us page. They'll be able to take a look at what's going on and work with you directly on how best to get this resolved.

Thank you!



bfgMonongahela



 
bfgMonongahela
Manatee
Manatee
4,448 Posts

Re:Post any Sacra Terra: Kiss of Death Collector's Edition technical issues here only

[Post New]by bfgMonongahela on Feb 18, 13 5:16 PM
grim101 wrote:Whenever I get to the title screen it frozes up and when I tried to get out the ble screen of death appears.


Hi grim101,

First, please try the suggestions in the help article below. They help a lot of Fishies that run into the sort of issue you describe.

Game Crashing, Freezing, or Blank Screen

If things still aren't working right, it's definitely best to get in touch with our Tech Support Team. They have the tools to really delve into what's causing those errors and will work with you directly to get everything resolved. You can contact them by clicking here to submit a support ticket via email. If you're a Big Fish Game Club member, you can also connect to Live Chat Support Monday-Friday 7:30am-4:30pm PST.

Thank you!



bfgMonongahela

 

Re:Post any Sacra Terra: Kiss of Death Collector's Edition technical issues here only

[Post New]by grim101 on Feb 20, 13 8:22 AM
I tried uninstalling and reinstalling it and it still freezes up and shows the blue screen when I tried to get out.

 
bfgIzara
Flounder
Flounder
2,151 Posts

Re:Post any Sacra Terra: Kiss of Death Collector's Edition technical issues here only

[Post New]by bfgIzara on Feb 20, 13 12:31 PM
Hey there grim101,

Thanks so much for uninstalling and reinstalling the game - very helpful!

Since it still freezes up and shows that blue screen, please go ahead and contact Tech Support by clicking on the green to the right of the page and then selecting the Contact Us link to the bottom left. Although troubleshooting in the Forums is limited, one of our Reps will be happy to work with you directly to get the game from freezing!

Thanks again and best of luck!

bfgIzara


Edited on 02/20/2013 at 12:31:38 PM PST


 
yelwbkrd35
Starfish
Starfish
47 Posts

Re:Post any Sacra Terra: Kiss of Death Collector's Edition technical issues here only

[Post New]by yelwbkrd35 on Feb 22, 13 4:13 PM
Hi, I am playing on a pc. I played for about 90 mins. saved and exited. I went to start playing again and received this...
error cannot find import: Dll mybe missing , corrupt or wrong version. File FBNCore.dll error 126

I uninstalled and reinstalled. I can't get the game to even start. I get the same message. Looked thru all error codes dont see this one in the help pages. Saw the Dr.Felix thing too. should I just call or write support? tanx

 
bfgMonongahela
Manatee
Manatee
4,448 Posts

Re:Post any Sacra Terra: Kiss of Death Collector's Edition technical issues here only

[Post New]by bfgMonongahela on Feb 22, 13 5:01 PM
Hi yelwbkrd35,

I'm sorry you're having such trouble with this game!

Our Tech Support Team can definitely take a look at what's going on and work with you directly to try to get things resolved.

They work via email, so please go ahead and run that Dr. Felix Report and then send it in through our Contact Us page. A Tech Specialist will review all that info and get back to you as soon as possible with some troubleshooting ideas.

Thank you!



bfgMonongahela

 
yelwbkrd35
Starfish
Starfish
47 Posts

Re:Post any Sacra Terra: Kiss of Death Collector's Edition technical issues here only

[Post New]by yelwbkrd35 on Feb 23, 13 10:04 AM
Thanks bfg Mo, Went to give it a try again and the game opened just fine. Go figure... Well thanks for the help and I hope I don't need Dr. Felix after all. fins crossed.

 

Re:Post any Sacra Terra: Kiss of Death Collector's Edition technical issues here only

[Post New]by Listless_Sleeper on Feb 27, 13 2:28 PM
Hey guys, I was having the issue with the gold leaves as well- I think the in-game Strategy Guide is easy to misinterpret. The first leaf is not on the tree with the dolls, which is what I thought it said. Read it again and check the accompanying picture if you're having issues. Happy gaming!

 
TigerJo714
Stingray
Stingray
5,122 Posts

Re:Post any Sacra Terra: Kiss of Death Collector's Edition technical issues here only

[Post New]by TigerJo714 on Feb 27, 13 7:08 PM
I`m on the 4th Portal / heart. I just started. I fed the pig in the 1st scene and clicked on the funnel and the funnel just disappeared. It didn`t go into my inventory.

I guess I`m going to have to start all over? But not right now. Annoying!!!

Any other ideas would be appreciated.

 
bfgBiwa
Barracuda
Barracuda
3,458 Posts

Re:Post any Sacra Terra: Kiss of Death Collector's Edition technical issues here only

[Post New]by bfgBiwa on Feb 28, 13 2:32 AM
Heya TigerJo714,

I'm sorry to hear about the lost funnel! Here it could already help to simply uninstall and reinstall your game as it could be that some of the files for the game got mixed up.

If this doesn’t help, our Technical Support will be more than happy to have a further look at this with you so you can enjoy your game again! To get help faster it would be a great help if you could include a Dr. Felix report. You can contact them 24/7 by clicking on the green envelope at the top-right of this page. On the next page you can find the Contact Us link on the bottom-left.

I hope this helps!

bfgBiwa

 
TigerJo714
Stingray
Stingray
5,122 Posts

Re:Post any Sacra Terra: Kiss of Death Collector's Edition technical issues here only

[Post New]by TigerJo714 on Feb 28, 13 7:08 PM
Thanks bfgBiwa. I`ll try that right now.

Hopefully I won`t have to send the . I know if I do, CS will be as helpful as they always are.

 

Re:Post any Sacra Terra: Kiss of Death Collector's Edition technical issues here only

[Post New]by icevalkyrie7 on Mar 4, 13 7:33 AM
hello I just recently found a progression blocker within the game. It takes place in the jungle just when collecting the objects within the tent a second time. The hidden object game that is suppose to activate did not obstructing me from collecting the ladder.

 
plushmoon
Squid
Squid
63 Posts

Re:Post any Sacra Terra: Kiss of Death Collector's Edition technical issues here only

[Post New]by plushmoon on Mar 4, 13 1:08 PM
I saw this in another thread which is locked now. I cannot finish the game as it freezes when Mark is suspended at the end. It happened twice and I had to ctrl-alt-delete to get out of it. I just updated my card drivers last week! Re-downloading is not an option as I am on a limited internet programme.

 
bfgBaikal
Marlin
Marlin
8,624 Posts

Re:Post any Sacra Terra: Kiss of Death Collector's Edition technical issues here only

[Post New]by bfgBaikal on Mar 5, 13 3:55 AM
Hi Fishies,

I know how it feels to have a game not work so I am sorry you have had this experience.

Unfortunately, the Moderation Team are very limited as to the type of technical support we can offer on the Forums. Hence, the best way for us to get a sense of the issue and provide some support that will benefit all and not just some Fishies, is to have as much information as possible filtered through to our Tech Support Team.

This allows the Team to find the root cause of the issue and the more information we have on it, the quicker we can get to resolving the problem.

Thank you for working with us,

bfgBaikal

 
Koffie99
Starfish
Starfish
43 Posts

Hidden object not responding

[Post New]by Koffie99 on Mar 11, 13 5:33 AM
Good morning,
After several re-loads I struggle with an object I cannot click on. In the main game, in the 'Dock' is a guards house with a HOS. There is a pair of glasses that I have to find. I found them but cannot click on them. The result is that I cannot do anything else in the game until this HOS is done.
Please help!

 
Koffie99
Starfish
Starfish
43 Posts

Hidden object not responding

[Post New]by Koffie99 on Mar 12, 13 4:46 AM
Koffie99 wrote:Good morning,
After several re-loads I struggle with an object I cannot click on. In the main game, in the 'Dock' is a guards house with a HOS. There is a pair of glasses that I have to find. I found them but cannot click on them. The result is that I cannot do anything else in the game until this HOS is done.
Please help!



Please can you help with this problem?

 
 
 
 
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