SOUND cutting IN and OUT issues (Anyone else have this issue?)

[Post New]by dylansmom1979 on Feb 26, 13 11:32 AM
Every few seconds or so, I have issues with the sound cutting out, but then coming back quickly. Its like I am muting it for a second, then sound comes back. But I am not muting it. None of my other Big Fish Games do this so its not my laptop.

Is there an update I can download or am the only one with this issue?

4,448 Posts

Re:SOUND cutting IN and OUT issues (Anyone else have this issue?)

[Post New]by bfgMonongahela on Feb 26, 13 12:22 PM
Hi dylansmom1979,

It might help to check for updates to Adobe Flash and Shockwave, which we go over in our help article here (in the section toward the bottom of that page).

If that doesn't help, please get in touch with our Tech Support Team so they can see what else might be causing the trouble and work with you to get everything straightened out. You can contact them by clicking here to submit a support ticket via email. If you're a Big Fish Game Club member, you can also connect to Live Chat Support Monday-Friday 7:30am-4:30pm PST.

Also, we would like to collect posts like this in our tech issues thread, to help us track things better. I'm going to lock this separate discussion now, but you're welcome to post over there again if you'd like.

Hope that helps!


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