bfgBaikal
Marlin
Marlin
8,624 Posts

Post any Age of Mahjong technical issues here only

[Post New]by bfgBaikal on Feb 27, 13 12:37 AM
If you are having problems getting the game to work correctly, we highly recommend going to our Help pages. Using our Help pages is always the quickest way to get technical problems resolved. Here are a few suggested articles that have helped many people correct these types of problems in the past:

Game Crashing, Freezing, or Blank Screen
Game Compatibility

While we can offer a known solution for technical issues in the Forums, or other tech savvy pond residents can swim by with good tips and suggestions, we cannot provide the same excellent level of support provided by our Customer Support team.

The Forums are not very well suited for the kinds of information gathering and troubleshooting that get these types of issues corrected quickly.

If there is a problem with the game, our Support Team can also gather necessary information on what types of computers are being affected by the problem and deliver this information to the developer for a fix.

If you are not able to get a game working properly using our Help pages, please get in touch with our Customer Support team, you can find a link to contact our Support team on the front page of our Help pages.

When posting in this thread and also when contacting our Support Team, it would be helpful if you could state what system you are playing the game on (i.e. PC, MAC or Mobile), so we can provide you with the appropriate support as quickly as possible.

*Finally, please reserve this thread for tech issues only. If you are seeking game play assistance (i.e. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'

 
shadowandzeke
Squid
Squid
72 Posts

Re:Post any Age of Mahjong technical issues here only

[Post New]by shadowandzeke on Feb 27, 13 10:18 AM
The game will not load. I get an error message that says Error converting sound. Terminating.

 
bfgMonongahela
Manatee
Manatee
4,448 Posts

Re:Post any Age of Mahjong technical issues here only

[Post New]by bfgMonongahela on Feb 27, 13 12:27 PM
Hi shadowandzeke,

I'm sorry you're having trouble getting this game to launch! That error message is definitely unusual, too. I think it would be best for you to write in to our Tech Support Team so they can investigate this for you.

Please run a Dr. Felix Report and send it in to them through the Contact Us page. There is more info about how to do that in our post here.

One of Tech Specialists will review the info from that report and will work with you directly to get everything resolved.

Thank you!



bfgMonongahela

 

Re:Post any Age of Mahjong technical issues here only

[Post New]by flutterbyz24 on Feb 27, 13 3:28 PM
Played 3 games and then the screen froze. Then came the access error violation window which gave me a black screen and would not allow me to even access my task manager to shut it down.

 
bfgBiwa
Barracuda
Barracuda
3,458 Posts

Re:Post any Age of Mahjong technical issues here only

[Post New]by bfgBiwa on Feb 28, 13 1:59 AM
Heya flutterbyz24,

Problems like these often indicate that your computer is having some trouble to display the game properly. You might find some helpful tips and tricks to get this solved in our Access Violation help article.

If this doesn’t help, our Technical Support will be more than happy to have a further look at this with you so you can enjoy your game again! To get help faster it would be a great help if you could include a Dr. Felix report. You can contact them 24/7 by clicking on the green envelope at the top-right of this page. On the next page you can find the Contact Us link on the bottom-left.

I hope this helps!

bfgBiwa

 
timbermoon
Seahorse
Seahorse
37 Posts

Re:Post any Age of Mahjong technical issues here only

[Post New]by timbermoon on Mar 1, 13 5:14 PM
flutterbyz24 wrote:Played 3 games and then the screen froze. Then came the access error violation window which gave me a black screen and would not allow me to even access my task manager to shut it down.



That is EXACTLY how far I got. The game froze and I had a hard time even terminating it manually.

 
bfgBaikal
Marlin
Marlin
8,624 Posts

Re:Post any Age of Mahjong technical issues here only

[Post New]by bfgBaikal on Mar 2, 13 3:22 AM
Hi timbermoon,

Sorry to see you had the game freeze up on you.

I would suggest checking the help article here, for some great advice on updates you can run to help the computer handle the game more effectively.

If those steps don't work or you would like some help, please run a Dr. Felix Diagnostic Report and then send that over to our Tech Support Team.

Thanks,

bfgBaikal

 

Asking for key

[Post New]by deltachuck on Mar 31, 13 5:24 PM
Played great for several days and then all of a sudden it would not load. Kept asking me to put in a key code. What's up with that? I uninstalled and reinstalled but got the same message.

 

Age of Mahjong Fix?

[Post New]by NancyWar on Jan 2, 14 12:41 PM
I also had the problem of the game freezing after the 3rd board, but after trying several things (re-installing, updating my graphics card), I think what overcame the problem is this: I noticed that even though I had created a player with my own name which appeared on the welcome screen, the "add new player" screen showed "Player" as the only user, and not my name. I created another account with a new name then deleted the "Player" account. I had to start over, but so far I've gotten well past the point I was freezing up (both before and after I re-installed) with no error messages. Give it a try - it seems to have worked for me.

 
 
 
 
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