nanafraser
Squid
Squid
76 Posts

Re:Post your Midnight Castle (iOS) Technical Issues Here Only!

[Post New]by nanafraser on Apr 18, 17 6:36 PM
Every time it updates it freezes! Have to shut game down & computer! Get a hold of BF they give big laundry list of what to do! Ah not on my end. If that was case why so many updates! I have new PC Win10

 
bfgIlinalta
Moderator
Moderator
2,029 Posts

Re:Post your Midnight Castle (iOS) Technical Issues Here Only!

[Post New]by bfgIlinalta on Apr 19, 17 4:57 PM
Hello nanafraser,

Thank you for contacting us about your PC version of the game Midnight Castle. Before I continue, I want to remind players to be sure that reports of technical issues for this game are provided to the thread based on what kind of device is being affected. For reports of PC issues in Midnight Castle, please post in the designated thread below:

Post your Midnight Castle (PC) Technical Issues Here Only!

Now, let's discuss that issue, nanafraser. It appears that the game is not opening or it is crashing when trying to update the game. I'm sorry this is happening and wanted to provide some preliminary troubleshooting which might help, as well as how to reach our Midnight Castle Support Team should more assistance be necessary.

What I recommend trying first is seeing whether or not uninstalling and reinstalling the game is able to assist in quickly resolving this issue. Some other players in the above technical issues thread were able to resolve a similar issue by uninstalling and reinstalling the game on their PC. If you'd like to try the following steps, I'm including a link to them below.

Before doing that, it is recommend to find and note your in-game Friend Code if possible, as this could be helpful should there be a need to transfer progress. Just in case it is helpful and you are able to access the game to retrieve it, the following page contains steps on finding that in-game Friend Code:

What is my Friend Code?

Here's how to uninstall and reinstall the game on PC, just in case it would be helpful:

Uninstalling & Reinstalling (Computer)

For any problems that continue after trying those steps, I recommend contacting our Midnight Castle Support Team with your Friend Code if it able to be retrieved. Our Reps are always happy to help out and will do their best to get back in touch as soon as possible.

Thank you for your patience, and I hope this was helpful. Don't hesitate to contact any of our active Moderators if you have further questions. We're happy to help!

bfgIlinalta

 

Social page freezes up

[Post New]by mlf895 on Apr 24, 17 9:37 AM
Every time I go on to social page, it freezes up and have to power down the IPad!

 
bfgBellerophon
Moderator
Moderator
8,044 Posts

Re:Post your Midnight Castle (iOS) Technical Issues Here Only!

[Post New]by bfgBellerophon on Apr 24, 17 10:12 AM
Hi mlf895,

Welcome to the forums! I'm sorry to hear that your Midnight Castle tends to freeze when you access the social features. It is recommended to try the troubleshooting steps in the following Big Fish Games Help page as they have been known to help resolve this issue:

Crashing, Freezing, Game Won't Open (iOS)

If you continue to experience issues, please reach out to our Midnight Castle Support Team with what troubleshooting steps have been taken along with your player ID. Just in case you are able to open your game long enough for your player ID, I'll include how to locate it:

What is an in-game ID?

Thank you for your patience and understanding. If you have any questions, feel free to PM any of the Active Moderators. We are happy to help in any way that we can.

bfgBellerophon

 

Re:Post your Midnight Castle (iOS) Technical Issues Here Only!

[Post New]by Luddite on Apr 24, 17 12:25 PM
I am having an issue with the Castle Challenge for Spring 2017.
I have not completed the third task but have 12/50 hints needed to do so.
In the fourth task I need to obtain five smiles without completing the previous task. I have ~250 smiles and yet that task is not listed as complete - even though it says I do not have to complete the previous task.
Am I misunderstanding something or is this a problem - albeit a short term (Spring) one?

 
Desertdruid
Salmon
Salmon
2,989 Posts

Re:Post your Midnight Castle (iOS) Technical Issues Here Only!

[Post New]by Desertdruid on Apr 24, 17 3:10 PM
Hi Luddite, you have to finish each day's challenge in order. Until you finish the hints, the next challenge is not available - nothing you do will count. Sorry, but it's working the way it's supposed to.
Just do a bunch of Terraces & use the hint button every time it recharges - it only takes 2 minutes. Happy searching!

 

Re:Post your Midnight Castle (iOS) Technical Issues Here Only!

[Post New]by Luddite on Apr 24, 17 4:41 PM
Desertdruid,

Thanks for the feedback. I agree that it is the way it is working. That begs the question of why it says "No Need To Complete Previous Task".

My previous task is not complete but I get no credit for the next task which I have already fulfilled. Maybe it should not have that phrase displayed. It is not very important if I don't get it but gives me, and perhaps others(?), misleading information.

 

Re:Post your Midnight Castle (iOS) Technical Issues Here Only!

[Post New]by Luddite on Apr 25, 17 5:56 AM
I am way off the mark on my statement. I do need to complete the previous task. Sorry for any confusion - the confusion is all mine. No excuses from me - there is no problem. Thanks for your reply Desertdruid.

 
bfgIlinalta
Moderator
Moderator
2,029 Posts

Re:Post your Midnight Castle (iOS) Technical Issues Here Only!

[Post New]by bfgIlinalta on Apr 25, 17 11:41 AM
Hello Luddite and DesertDruid,

Thank you for taking the time to discuss the Castle Challenges for Midnight Castle. It totally makes sense to ask whether there is some trouble with the Challenge progress, and I'm glad that DesertDruid was able to help clarify. I just wanted to swim by real fast to confirm that previous Castle Challenge tasks must be completed before completing the most recent challenge. In other words, Castle Challenge tasks are unable to be completed out of order, but are able to have progress started towards them while working on previous tasks.

I also wanted to swim by to let players know that if they are looking for tips or hints for the game, the following thread of helpful links could be useful to start with:

Helpful Links for Midnight Castle

The above thread contains links to threads for sharing friend codes with players on the same kind of device, tips and guides, wishlists and gift threads, social threads, and more, so it's a great starting point for players looking for a bit more information on the game.

Furthermore don't hesitate to get in touch with our Midnight Castle Support Team should there be a technical issue and suggested steps to try don't seem to help. Be sure to provide that in-game Friend Code, what type and model of device is the issue is being seen on, and what operating system version it is running. Our Reps are happy to help and will be sure to follow up as soon as possible.

Thank you all for your time. We are also happy to listen and help out as best we can, so don't hesitate to contact any of the active Moderators if there are further questions. Happy gaming!

bfgIlinalta

 
Kimball321
Seahorse
Seahorse
26 Posts

Re:Post your Midnight Castle (iOS) Technical Issues Here Only!

[Post New]by Kimball321 on Apr 27, 17 2:54 AM
By not sure if I should be here or on android I always posted here but went through android when problems with th Easter update anyhow I am having problems with game flashing on and off every few minutes I have been in touch with team they switch off and turn back on done this several times but it has no affect also I said I could not get into the forum where we share tips and chat about game all I got back was the go to the forum which I already know I have not been able to get on this chat line since December 2916 had no problems before that regards chris

 
bfgIlinalta
Moderator
Moderator
2,029 Posts

Re:Post your Midnight Castle (iOS) Technical Issues Here Only!

[Post New]by bfgIlinalta on Apr 27, 17 10:02 AM
Hello Kimball321,

Thank you for following up with us to let us know what you are experiencing. I'm glad to see that you are able to post to our forums and seem to have access to do so. I can absolutely clarify which forum thread would be best to post to for issues with an Android device, and I'd be happy to provide the best way to continue receiving assistance if the steps you were provided didn't seem to fix the situation.

The first thing I want to cover is that when reporting technical issues on an Android device when playing Midnight Castle, players can receive quicker assistance and more direct help by posting to the following thread designated for those reports and discussions:

Post your Midnight Castle (Android) Technical Issues Here Only!

By posting to that thread with Android related issues only, players can help make it more clear what the impact of reported situations are as well as make it quicker for the appropriate teams to be provided that information for their investigations. Thank you for understanding and for helping keep our forums as accessible as possible moving forward.

As for the issue you are currently experiencing with the game flashing on and off, it sounds like you have been in touch with our Midnight Castle Support Team. To receive additional help, I recommend replying directly to the most recently received message from our Support Team to let them know their provided steps seem to not have helped with the game flashing on and off. Our Reps will get back in touch as soon as possible to continue helping out as best they can.

For any players that need further support beyond the forums, I recommend contacting our Midnight Castle Support Team with your in-game Friend Code. This Friend Code helps our Reps more readily assist players who are seeing trouble with the game, and they're always happy to help out.

Thank you for your patience, and I hope that helps. If there are any further questions, please feel free to PM me or any of our other active Moderators. We are all happy to listen and assist as best we can.

bfgIlinalta

 

Re:Post your Midnight Castle (iOS) Technical Issues Here Only!

[Post New]by Pixie2016 on May 1, 17 3:12 AM
Hi, I have the same issue, not being able to connect to Facebook when all settings are correct, but I cannot see any solutions...are you aware of any?
Also, several times now I have bought coins and diamonds only to have the money come out of my account but I don't receive what I paid for?
Any help greatly appreciated.

 
bfgBellerophon
Moderator
Moderator
8,044 Posts

Re:Post your Midnight Castle (iOS) Technical Issues Here Only!

[Post New]by bfgBellerophon on May 1, 17 8:33 AM
Hi Pixie2016,

Welcome to the forums! I'm sorry to hear that various issues are being experienced with your Midnight Castle game.

In regards to Facebook an the items missing from your game, please reach out to our Midnight Castle Support Team with your player ID and details of the issues. Thank you for letting us know that your settings are correct with Facebook. The Support Team has the tools to further assist. Just in case it's needed, I'll include a Big Fish Games Help page below on how to obtain this information:

What is an in-game ID?

Thank you for your patience and understanding. If you have any questions, feel free to PM any of the Active Moderators. We are happy to help in any way that we can.

bfgBellerophon

 

Re:Post your Midnight Castle (iOS) Technical Issues Here Only!

[Post New]by Scottishthistle2 on May 3, 17 8:06 AM
I need to know how to save and transport all of my data from my old iPad to my new one. It does not appear to be one of the apps that gets backed up. My friend code is i316406. My new iPad won't be in for at least two weeks, but I need to know how to prepare for this change.
Thanks Beth

 
bfgIlinalta
Moderator
Moderator
2,029 Posts

Re:Post your Midnight Castle (iOS) Technical Issues Here Only!

[Post New]by bfgIlinalta on May 4, 17 4:27 PM
Hello Scottishthistle2,

It totally makes sense to ask how to prepare for a progress transfer in advance, and I'd be happy to provide the steps that would assist in making that transfer as smooth as possible.

The first thing I recommend is saving your progress with Facebook since iOS devices can use this to restore progress easily. Just in case you haven't been able to do so yet, here's how to do that:

Save your progress with Facebook! (iOS only)

After that, restoring progress on the new device should be as simple as following those above steps to sign in to Facebook on the new device.

That said, if you are unable to do the above or don't wish to do so, I recommend noting the following information from the old device and profile:

- Your Friend Code (i316406)
- Your Friend's List and those Friend Codes
- Items and Materials in your Inventory (I recommend a screenshot of each page as this could be tedious to note by hand with larger inventories).

With that information, our Reps will be able to transfer your progress to the new device, but our Reps will need one more piece of information if the Facebook steps above are unable to be used. When the new device comes, install Midnight Castle on the device and also note the following information:

- The New Friend Code on the New Device

Then, contact our Midnight Castle Support Team with all of that collected information. Our Reps will then use that information to try to transfer progress to the new device so that it appears there under the new Friend Code.

it looks like you already know how to collect your Friend Code, but for other players wondering the same thing and that are unsure, I'm providing a link to how to retrieve that below:

What is my Friend Code?

Thank you for your time, and I hope that was helpful. If there are any further questions or concerns, please feel free to PM me or any of our other active Moderators. We are all happy to listen and help out as best we can.

bfgIlinalta

 
buchner
Starfish
Starfish
43 Posts

Re:Post your Midnight Castle (iOS) Technical Issues Here Only!

[Post New]by buchner on May 4, 17 8:52 PM
Is there a fix on 76 so we don't lose our game like others have?

 
bfgBellerophon
Moderator
Moderator
8,044 Posts

Re:Post your Midnight Castle (iOS) Technical Issues Here Only!

[Post New]by bfgBellerophon on May 5, 17 7:33 AM
Hi buchner,

I see that you are experiencing some technical issues in your game. I'm sorry to hear about that. It sounds like you are worried about losing your Midnight Castle progress which is definitely understandable. If you find that any progress is missing from your game, please reach out to our Midnight Castle Support Team with your player ID and what is missing from your game. Since we don't have the tools to access your game from the forums, the Support Team can assist with this matter. Please refer to the following Big Fish Games Help page on how to obtain your player ID:

What is an in-game ID?

We greatly appreciate your patience and understanding. If you have any questions, feel free to PM me or any of the Active Moderators. We are happy to help in any way that we can.

bfgBellerophon

 

Re:Post your Midnight Castle (iOS) Technical Issues Here Only!

[Post New]by Scottishthistle2 on May 5, 17 4:54 PM
Thanks bfgllinalta, I am going to try both of your methods to hopefully make sure my game is not lost. When your at level 76 with the corresponding hours of play, coins, inventory, and diamonds, I would be sick to lose it all. I think I have successfully managed to get it on Facebook and will do the pictures right before the new one comes in. I have done the screen shots before when I was afraid I might lose my data, I'm glad to know it is useful to do.
Thanks so much!!!!! Scottishthistle2

 
bfgIlinalta
Moderator
Moderator
2,029 Posts

Re:Post your Midnight Castle (iOS) Technical Issues Here Only!

[Post New]by bfgIlinalta on May 7, 17 6:54 PM
Excellent to hear Scottishthistle2, and I hope that transition goes smoothly. Our Reps will do as best they can to transfer that progress when you request it, and I hope that those suggestions and steps have helped out to make it as smooth of a transfer as possible.

Thank you for your kind words, and don't hesitate to reach out to any of the active Moderators should there be further questions about the forums in general or about our games. We are all happy to listen and help out as best we can.

bfgIlinalta

 

Re:Post your Midnight Castle (iOS) Technical Issues Here Only!

[Post New]by Mylittlefoot on May 10, 17 11:43 PM
I am not sure if I'm crazy or what? Weren't smiles 20 coins several weeks ago? I sold a few of mine then and tonight I noticed that they are 10 coins! What's the verdict? Am I crazy or did something change? I (might) have been selling last year's smiles since I had a few left over.

Thanks, Owl i954509

 
 
 
 
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