bfgBaikal
Marlin
Marlin
8,624 Posts

Post any Puzzler Brain Games technical issues here only

[Post New]by bfgBaikal on Mar 14, 13 12:50 AM
If you are having problems getting the game to work correctly, we highly recommend going to our Help pages. Using our Help pages is always the quickest way to get technical problems resolved. Here are a few suggested articles that have helped many people correct these types of problems in the past:

Game Crashing, Freezing, or Blank Screen
Game Compatibility

While we can offer a known solution for technical issues in the Forums, or other tech savvy pond residents can swim by with good tips and suggestions, we cannot provide the same excellent level of support provided by our Customer Support team.

The Forums are not very well suited for the kinds of information gathering and troubleshooting that get these types of issues corrected quickly.

If there is a problem with the game, our Support Team can also gather necessary information on what types of computers are being affected by the problem and deliver this information to the developer for a fix.

If you are not able to get a game working properly using our Help pages, please get in touch with our Customer Support team, you can find a link to contact our Support team on the front page of our Help pages.

When posting in this thread and also when contacting our Support Team, it would be helpful if you could state what system you are playing the game on (i.e. PC, MAC or Mobile), so we can provide you with the appropriate support as quickly as possible.

*Finally, please reserve this thread for tech issues only. If you are seeking game play assistance (i.e. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'

 

Re:Post any Puzzler Brain Games technical issues here only

[Post New]by xXxJdZanexXx on Mar 16, 13 10:14 PM
Hi,

I'm trying to start a new game. It tells me to click on the "profile" button, then asks me to enter a player name. I enter my name, but when I click "enter", the keyboard resets and it asks me to enter my name again. I can't seem to create my player profile at all!

 
bfgBaikal
Marlin
Marlin
8,624 Posts

Re:Post any Puzzler Brain Games technical issues here only

[Post New]by bfgBaikal on Mar 20, 13 5:42 AM
Hi xXxJdZanexXx,

I am sorry you are having this trouble, that sounds like it isn't much fun!

When a game fails to open and load up your profile correctly, it normally indicates that the game and computer are not communicating with one another as well as they could.

The best way of remedying that, is to have a look at the help article here, for some great advice on updates you can run to help the computer handle the game more effectively.

Also, I would suggest assigning some more permissions to your game; to give it the best chance of creating the required profile without incident. The following help article will guide you through doing that:

Run Game as Administrator

If those steps don't work or you would like some help, please run a Dr. Felix Diagnostic Report and then send that over to our [b]Tech

Best of luck!

bfgBaikal

 
 
 
 
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