bfgBaikal
Marlin
Marlin
8,624 Posts

Post any Easter Eggztravaganza 2 technical issues here only

[Post New]by bfgBaikal on Mar 26, 13 12:34 AM
If you are having problems getting the game to work correctly, we highly recommend going to our Help pages. Using our Help pages is always the quickest way to get technical problems resolved. Here are a few suggested articles that have helped many people correct these types of problems in the past:

Game Crashing, Freezing, or Blank Screen
Game Compatibility

While we can offer a known solution for technical issues in the Forums, or other tech savvy pond residents can swim by with good tips and suggestions, we cannot provide the same excellent level of support provided by our Customer Support team.

The Forums are not very well suited for the kinds of information gathering and troubleshooting that get these types of issues corrected quickly.

If there is a problem with the game, our Support Team can also gather necessary information on what types of computers are being affected by the problem and deliver this information to the developer for a fix.

If you are not able to get a game working properly using our Help pages, please get in touch with our Customer Support team, you can find a link to contact our Support team on the front page of our Help pages.

When posting in this thread and also when contacting our Support Team, it would be helpful if you could state what system you are playing the game on (i.e. PC, MAC or Mobile), so we can provide you with the appropriate support as quickly as possible.

*Finally, please reserve this thread for tech issues only. If you are seeking game play assistance (i.e. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'

 
suniris
Guppy
Guppy
180 Posts

Re:Post any Easter Eggztravaganza 2 technical issues here only

[Post New]by suniris on Mar 26, 13 5:44 AM
OFF CENTER.. have a PC and DL the demo. ended up with game off center. words did not fit appropriate boxes..left side of screen blank..right side too far off..could not see hint button..




 
bfgBaikal
Marlin
Marlin
8,624 Posts

Re:Post any Easter Eggztravaganza 2 technical issues here only

[Post New]by bfgBaikal on Mar 26, 13 7:02 AM
Hi suniris,

Have you tried the advice in the following help article to see if there are any updates that you can run?

Game Crashing, Freezing, or Blank Screen

I would recommend trying that as even a few simple updates can make a vast improvement to how the game runs and displays for you.

If the issues persist after checking out that article thouhg, please contact Tech Support for further assistance by clicking on the green to the right of the page. One of our Reps will be happy to take a closer look at this with you.

Hope this helps!

bfgBaikal

 
saphhire
Herring
Herring
329 Posts

Re:Post any Easter Eggztravaganza 2 technical issues here only

[Post New]by saphhire on Mar 26, 13 4:12 PM
REPLY TO OFF CENTER in the beginning screen go under options and uncheck off widescreen it will center oops ss I repeated

Edited on 03/26/2013 at 4:15:17 PM PST


 
saphhire
Herring
Herring
329 Posts

Re:Post any Easter Eggztravaganza 2 technical issues here only

[Post New]by saphhire on Mar 26, 13 4:13 PM
REPLY TO OFF CENTER.....................in the beginning screen go to options and uncheck widescreen the game will center.........................

 
bfgTokoro
Angelfish
Angelfish
1,111 Posts

Re:Post any Easter Eggztravaganza 2 technical issues here only

[Post New]by bfgTokoro on Mar 27, 13 1:40 AM
Hi saphhire,

Thanks for letting us know about this issue. In order to help us filter as many information as we can on this issue, which seems to affect some of you, we would really appreciate it if you could take the time to run a Dr. Felix Diagnostic Report and send that over to our Tech Support Team.

Thank you!

bfgTokoro

 
suniris
Guppy
Guppy
180 Posts

Re:Post any Easter Eggztravaganza 2 technical issues here only

[Post New]by suniris on Mar 27, 13 5:29 AM
saphhire wrote:REPLY TO OFF CENTER.....................in the beginning screen go to options..and uncheck widescreen the game will center.........................


Thanks Sapphire.. tried that and screen did center..BUT screen too small to enjoy the game and when I returned to wide screen it was off center again..
But thanks for trying..

 
saphhire
Herring
Herring
329 Posts

Re:Post any Easter Eggztravaganza 2 technical issues here only

[Post New]by saphhire on Mar 27, 13 8:17 AM
sun don't check off both wide and full leave full on just uncheck wide..............I don't have widescreen it work perfectly for me..........hope it works for you.

 
bfgIzara
Flounder
Flounder
2,151 Posts

Re:Post any Easter Eggztravaganza 2 technical issues here only

[Post New]by bfgIzara on Mar 27, 13 9:41 AM
Hey there suniris,

If the game is still not showing up on the full screen (and centered) after trying those steps please get in touch with Tech Support by clicking on the green to the right of the page and then selecting the Contact Us link to the bottom left. One of our Reps will be happy to work with you directly to try and figure that out!

Thanks and best of luck!

bfgIzara


 
Berdyluvs
Seahorse
Seahorse
39 Posts

Re:Post any Easter Eggztravaganza 2 technical issues here only

[Post New]by Berdyluvs on Mar 27, 13 7:29 PM
Hi, this game keeps returning to the desktop screen for no reason

 
bfgBiwa
Barracuda
Barracuda
3,458 Posts

Re:Post any Easter Eggztravaganza 2 technical issues here only

[Post New]by bfgBiwa on Mar 28, 13 3:28 AM
Heya Berdyluvs,

When a game just crashes like this without any apparent reason, this is often a sign that your computer is having difficulties to display the game. In these cases we found that it often helps to make sure that all your software is up-to-date. You can easily check that by following the steps that you find here.

If this doesn’t help, our Technical Support will be more than happy to have a further look at this with you so you can enjoy your game again! To get help faster it would be a great help if you could include a Dr. Felix report. You can contact them 24/7 by clicking on the green envelope at the top-right of this page. On the next page you can find the Contact Us link on the bottom-left.

I hope this helps!

bfgBiwa

 

Re:Post any Easter Eggztravaganza 2 technical issues here only

[Post New]by gmazztigger on Apr 12, 14 10:14 PM
MY game keeps crashing on the coloring sheet of the farm scene. I restarted cleared cache and it continues to crash and closes out the game at this same spot every time.
It wont allow me to color it so i hit the skip button and crashes.
would like a fix here or a credit to replace the game I bought it so my grandkids would have a game to play. thought i would try it out to see if it work.
I have the PC full version i purchased 4/12/14.

 
 
 
 
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