game won't even start

[Post New]by jazzy47 on Mar 27, 13 6:01 AM
I downloaded the free trial... it won't even run. Just goes to a black screen and that is it.

8,624 Posts

Re:game won't even start

[Post New]by bfgBaikal on Mar 27, 13 6:05 AM
Hi jazzy47,

Welcome to the Pond!

I'm sorry to see that you have had this trouble with your game.

When a game fails to open correctly, it normally indicates that the game and computer are not communicating with one another as well as they could.

The best way of remedying that, is to have a look at the help article here, for some great advice on updates you can run to help the computer handle the game more effectively.

If those steps don't work or you would like some help, please run a Dr. Felix Diagnostic Report and then send that over to our Tech Support Team.

Finally, as this is a technical issue and we have a thread dedicated to these types of issues here, I will be locking this thread to keep things tidy but please feel free to repost that issue in that thread I mentioned, if you wish.



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