bfgBaikal
Marlin
Marlin
8,624 Posts

Post any Strange Cases: The Faces of Vengeance technical issues here only

[Post New]by bfgBaikal on Apr 6, 13 12:33 AM
If you are having problems getting the game to work correctly, we highly recommend going to our Help pages. Using our Help pages is always the quickest way to get technical problems resolved. Here are a few suggested articles that have helped many people correct these types of problems in the past:

Game Crashing, Freezing, or Blank Screen
Game Compatibility

While we can offer a known solution for technical issues in the Forums, or other tech savvy pond residents can swim by with good tips and suggestions, we cannot provide the same excellent level of support provided by our Customer Support team.

The Forums are not very well suited for the kinds of information gathering and troubleshooting that get these types of issues corrected quickly.

If there is a problem with the game, our Support Team can also gather necessary information on what types of computers are being affected by the problem and deliver this information to the developer for a fix.

If you are not able to get a game working properly using our Help pages, please get in touch with our Customer Support team, you can find a link to contact our Support team on the front page of our Help pages.

When posting in this thread and also when contacting our Support Team, it would be helpful if you could state what system you are playing the game on (i.e. PC, MAC or Mobile), so we can provide you with the appropriate support as quickly as possible.

*Finally, please reserve this thread for tech issues only. If you are seeking game play assistance (i.e. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'

 
anabel1566
Lobster
Lobster
89 Posts

Re:Post any Strange Cases: The Faces of Vengeance technical issues here only

[Post New]by anabel1566 on Apr 6, 13 4:25 AM
Well, I don't particularly like this game. One problem I found was the "hint" button never displayed. In the help section, it indicates that there should be a "hint" and a "skip" button. I never saw either. The help section also said it takes some time to refill.....22 minutes....and it never refilled. All set with this one.

 
bfgBaikal
Marlin
Marlin
8,624 Posts

Re:Post any Strange Cases: The Faces of Vengeance technical issues here only

[Post New]by bfgBaikal on Apr 6, 13 6:54 AM
Hi anabel1566,

I checked and I have those button in my version of the game so it sounds like your game may not be running quite right.

Not to worry though, this normally easily rectified with a few simple updates.

I would encourage you to take a look at the following help article which has some great advice on how to update the elements that help to run your game:

Game Crashing, Freezing, or Blank Screen

If the problems persist though, please feel free to get in touch with Tech Support for further assistance by clicking on the green to the right of the page.

If you have the time, please run a Dr. Felix Diagnostic Report and include that in the email as this will allow the Team to reply with specific suggestions from the outset.

Hope this helps!

bfgBaikal

 
Bluecassie37
Guppy
Guppy
123 Posts

Re:Post any Strange Cases: The Faces of Vengeance technical issues here only

[Post New]by Bluecassie37 on Apr 6, 13 8:35 AM
The first time I used the map to jump to a new location it froze on me. The menu could still open, but the cursor wouldn't interact with any part of the scene including forward or back. I'm reloading it now.

 
enigma5619
Minnow
Minnow
244 Posts

Re:Post any Strange Cases: The Faces of Vengeance technical issues here only

[Post New]by enigma5619 on Apr 6, 13 9:14 AM
i opened the options window and chose my options and was frozen..

so, i opened the game and then played a bit and then opened the options and was frozen..

i am at this sec, up to date on my graphics card..

ty

 

Stuck with flashlight, cannot insert wire.

[Post New]by hogs2play4ever on Apr 6, 13 10:18 AM
I cut the power exited back two rooms to the missing
wires needed, I have them in inventory but when I
go to select them and use them, the inventory bar
vanishes, wont let me use them and the map isnt
functioning, I cant turn power back on, so Im really stuck.

*** Lock the inventory bar. Then you can move on.

Edited on 04/06/2013 at 10:23:20 AM PST


 
bfgIzara
Flounder
Flounder
2,151 Posts

Re:Post any Strange Cases: The Faces of Vengeance technical issues here only

[Post New]by bfgIzara on Apr 6, 13 10:35 AM
Hey there Bluecassie37 and enigma5619,

I'm sorry to hear about those freezing issues!

If that video card driver is definitely up-to date I would recommend running the game as an administrator which can sometimes help with those issues.

If that doesn't help then please contact our Tech Support and one of our Reps will work with you directly to help with some other troubleshooting options. Just click on the green to the right of the page and then select the Contact Us link to the bottom left to reach them.

I hope this helps!

bfgIzara


 
sportygal2009
Salmon
Salmon
2,503 Posts

Re:Post any Strange Cases: The Faces of Vengeance technical issues here only

[Post New]by sportygal2009 on Apr 6, 13 10:52 AM
OK well this is something new for me. I can't even download this game. I'm running on Windows 7 64 bit and have tried to download this game first Internet Explorer and when I click run well it just sits there and the game manager doesn't even pop up like usual to show the game is even downloading at all so I tried using Fire Fox and when I click run it brings up a box unknown time remaining and a little blue bar that goes back/forth but again game manager doesn't pop up to even show the game is downloading at all. The game isn't even listed in the game manager when I've tried using Internet Explorer or Fire Fox.

Now the Fear For Sale game that was recently released well I had no problems downloading that game when I tried to download it the day that was released.


ETA: Never mind. Problem seemed to fix itself. Alright then but still going to keep this here just in case anyone else has an issue!





Edited on 04/06/2013 at 1:06:47 PM PST


 
ediegamer
Lobster
Lobster
89 Posts

Re:Post any Strange Cases: The Faces of Vengeance technical issues here only

[Post New]by ediegamer on Apr 6, 13 2:31 PM
Cursor very slow an draggy. Went into options to delete custom cursor cause I thought it might help and game froze up. A no buy for me!!!

 

Re:Post any Strange Cases: The Faces of Vengeance technical issues here only

[Post New]by mbk1961 on Apr 6, 13 8:39 PM
Just purchased this game and I am unable to play.
I keep getting an error "The game does not support your screen resolution"

Please help !!


 
bfgBiwa
Barracuda
Barracuda
3,458 Posts

Re:Post any Strange Cases: The Faces of Vengeance technical issues here only

[Post New]by bfgBiwa on Apr 7, 13 2:17 AM
Heya Fishies,

I'm really sorry to hear about the problems you are experiencing .

sportygal2009 - It's great to hear that everything worked out in the end after all! Happy gaming!

ediegamer and mbk1961 (welcome to the Pond!) - This sounds as if your computer is having some problems to process the game properly. These problems are often a sign for the software on your computer being in need of a small update. You can easily do this by following the steps here.

If this doesn’t help, our Technical Support will be more than happy to have a further look at this with you so you can enjoy your game again! To get help faster it would be a great help if you could include a Dr. Felix report. You can contact them 24/7 by clicking on the green envelope at the top-right of this page. On the next page you can find the Contact Us link on the bottom-left.

I hope this helps!

bfgBiwa

 

Re:Post any Strange Cases: The Faces of Vengeance technical issues here only

[Post New]by Silvertiger5 on Apr 7, 13 8:42 AM
What is the screen resolution for this game? Mine is set at 1024 X 768. This is the first time I've had this problem where my screen resolution didn't support the game. Thank you for any help. I've tried the other suggestions but they didn't help.

 
sue2610
Starfish
Starfish
51 Posts

Re:Post any Strange Cases: The Faces of Vengeance technical issues here only

[Post New]by sue2610 on Apr 7, 13 10:14 AM
downloaded game ok, got to first HOS was able to click and pick up one object, then after that i couldnt pick anything up. tried exiting out and back in but still the same unable to pick anything up, so i cant move on with the game , glad i didnt buy only using the trial version. i am having trouble with a lot of games recently

 

Re:Post any Strange Cases: The Faces of Vengeance technical issues here only

[Post New]by OftenPlayer on Apr 7, 13 12:00 PM
Bluecassie37 wrote:The first time I used the map to jump to a new location it froze on me. The menu could still open, but the cursor wouldn't interact with any part of the scene including forward or back. I'm reloading it now.


Same for me - I'm near the end (I think) and used the map. I can't move anywhere anymore or use the map. Cursor is moving and menu works.

 
distantsmoke
Squid
Squid
63 Posts

possible spoiler

[Post New]by distantsmoke on Apr 7, 13 2:46 PM
when you enter the cinema (for the first time), in the HOG scene to the left, one of the items listed was a cupboard, but the hint button highlighted the *clipboard*. That drove me a little nuts.

Edit: Elsewhere a brush turned out to be a comb and a rag turned out to be a bag.

Edited on 04/07/2013 at 3:13:32 PM PST


 
bfgMonongahela
Manatee
Manatee
4,448 Posts

Re:Post any Strange Cases: The Faces of Vengeance technical issues here only

[Post New]by bfgMonongahela on Apr 7, 13 3:00 PM
Silvertiger5 wrote:What is the screen resolution for this game? Mine is set at 1024 X 768. This is the first time I've had this problem where my screen resolution didn't support the game. Thank you for any help. I've tried the other suggestions but they didn't help.


Hi Silvertiger5,

When that sort of issue comes up, it can help to play the game in Windows mode, rather than Fullscreen.

Our Tech Support Team will also be happy to take a look at how the game is running with your system and work with you directly on some more specific adjustments. They'll ask for a Dr. Felix Report, which you can attach to a message on our Contact Us page. A Tech specialist will go over that information and email you to get started on this issue.

Hope that helps!



bfgMonongahela

 
bfgMonongahela
Manatee
Manatee
4,448 Posts

Re:Post any Strange Cases: The Faces of Vengeance technical issues here only

[Post New]by bfgMonongahela on Apr 7, 13 3:02 PM
Hi sue2610 and OftenPlayer,

Along with uninstalling and reinstalling the game, it might also help to check for updates to your video card and graphics drivers. We go over how to do that in our help article here.

If those ideas don't help, please get in touch with our Tech Support Team. They have the tools to really delve into what's causing the trouble and will work with you directly on some more specific troubleshooting from there.

You can contact them by clicking here to submit a support ticket via email. If you're a Big Fish Game Club member, you can also connect to Live Chat Support Monday-Friday 7:30am-4:30pm PST.

Thank you!



bfgMonongahela

 
chuleo
Jellyfish
Jellyfish
14 Posts

Stuck with flashlight, cannot insert wire.

[Post New]by chuleo on Apr 9, 13 1:51 PM
hogs2play4ever wrote:I cut the power exited back two rooms to the missing
wires needed, I have them in inventory but when I
go to select them and use them, the inventory bar
vanishes, wont let me use them and the map isnt
functioning, I cant turn power back on, so Im really stuck.

*** Lock the inventory bar. Then you can move on.


thanks a lot!!! this solution really helps

 

Re:Post any Strange Cases: The Faces of Vengeance technical issues here only

[Post New]by hydrogibbon on Apr 14, 13 11:43 AM
I played the demo with no problems. After I purchased the game and tried to play, I couldn't do anything. It was completely frozen. I uninstalled and am going to reinstall now to see if it helps.

 
bfgMonongahela
Manatee
Manatee
4,448 Posts

Re:Post any Strange Cases: The Faces of Vengeance technical issues here only

[Post New]by bfgMonongahela on Apr 14, 13 1:25 PM
Hi hydrogibbon,

I'm sorry to hear the game started freezing on you.

Along with uninstalling/reinstalling, it might also help to check for updates to your video card and graphics drivers. You can read more about how to do that in this article here.

If you try that and things are still not working correctly, please get in touch with our Tech Support Team so they can see what else might be going on and work with you directly on some more specific troubleshooting steps. You can contact them by clicking here to submit a support ticket via email. If you're a Big Fish Game Club member, you can also connect to Live Chat Support Monday-Friday 7:30am-4:30pm PST.

Hope that helps!



bfgMonongahela

 
 
 
 
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