I can't get it to boot up

[Post New]by sandysteele on Apr 15, 13 3:56 PM
I keep getting an error msg and don't know how to uninstall/reinstall it so it will run.

4,448 Posts

Re:I can't get it to boot up

[Post New]by bfgMonongahela on Apr 15, 13 4:17 PM
Hi sandysteele and welcome to the Forums.

I can't tell for sure what error message you're getting but the suggestions in the articles below might help:

Uninstall/Reinstall a Game

Game Crashing, Freezing, or Blank Screen

Our Tech Support Team will also be happy to take a look at what's going on and work with you directly on some more specific troubleshooting. You can contact them by clicking here to submit a support ticket via email. If you're a Big Fish Game Club member, you can also connect to Live Chat Support Monday-Friday 7:30am-4:30pm PST.

We would like to collect posts like this over in the specific tech issues thread as well. This helps us track recurring problems and get updates out quickly. I'm going to lock this separate discussion now but you're welcome to post over in that other thread about this issue if you'd like.

Hope that helps!


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