armadillogirl
Guppy
Guppy
100 Posts

The pieces stick to my cursor.

[Post New]by armadillogirl on Apr 18, 13 12:12 PM
A update from Microsoft once remedied for me, the problem of the pieces sticking to the cursor. But now it's happening again and I can't figure out how to get the update to fix this. I don't remember the name of what type it is. As it is now when I place a piece in the correct position, I can't go to the next piece to pick it up because the one I just placed won't let go without clicking several times. This is very frustrating and takes all the fun out the game. HELP!

 
bfgSeine
Stingray
Stingray
5,158 Posts

Re:The pieces stick to my cursor.

[Post New]by bfgSeine on Apr 18, 13 1:01 PM
Hi armadillogirl,

I'm sorry to hear that's happening. Sticky puzzle pieces doesn't sound like much fun. Some updates you might try can be found here on our help article, which may help with that issue you're seeing:

Game Crashing, Freezing, or Blank Screen

If the tips there aren't working, please let our Tech Support Team know what's going on and they'll be happy to suggest further troubleshooting steps to take.

We also have a dedicated technical issues thread here that you can post in with any problems you run into with the game, so I'll go ahead and lock this discussion.

I hope that helps!

bfgSeine

 
 
 
 
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