bfgBaikal
Marlin
Marlin
8,624 Posts

Post any Countryside Buffet technical issues here only

[Post New]by bfgBaikal on Apr 24, 13 12:38 AM
If you are having problems getting the game to work correctly, we highly recommend going to our Help pages. Using our Help pages is always the quickest way to get technical problems resolved. Here are a few suggested articles that have helped many people correct these types of problems in the past:

Game Crashing, Freezing, or Blank Screen
Game Compatibility

While we can offer a known solution for technical issues in the Forums, or other tech savvy pond residents can swim by with good tips and suggestions, we cannot provide the same excellent level of support provided by our Customer Support team.

The Forums are not very well suited for the kinds of information gathering and troubleshooting that get these types of issues corrected quickly.

If there is a problem with the game, our Support Team can also gather necessary information on what types of computers are being affected by the problem and deliver this information to the developer for a fix.

If you are not able to get a game working properly using our Help pages, please get in touch with our Customer Support team, you can find a link to contact our Support team on the front page of our Help pages.

When posting in this thread and also when contacting our Support Team, it would be helpful if you could state what system you are playing the game on (i.e. PC, MAC or Mobile), so we can provide you with the appropriate support as quickly as possible.

*Finally, please reserve this thread for tech issues only. If you are seeking game play assistance (i.e. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'

 
bea1106
Jellyfish
Jellyfish
19 Posts

Re:Post any Countryside Buffet technical issues here only

[Post New]by bea1106 on Apr 24, 13 2:56 PM
This game is stopping in the very first level. cant get over it. remove it

 
bfgBiwa
Barracuda
Barracuda
3,458 Posts

Re:Post any Countryside Buffet technical issues here only

[Post New]by bfgBiwa on Apr 25, 13 1:58 AM
Heya bea1106,

I'm really sorry that the game just doesn't want to continue after the first level!

We found that in cases like this it could help to simply uninstall and reinstall your game to make sure that all files are in place properly.

If this doesn’t help, our Technical Support will be more than happy to have a further look at this with you so you can enjoy your game again! To get help faster it would be a great help if you could include a Dr. Felix report. You can contact them 24/7 by clicking on the green envelope at the top-right of this page. On the next page you can find the Contact Us link on the bottom-left.

If you are a member of our Big Fish Game Club you can contact us without waiting through our Live-Chat, which is open for you Monday – Friday from 7:30 am – 4:30 pm PST.

I hope this helps!

bfgBiwa

 
ark161
Clownfish
Clownfish
611 Posts

Re:Post any Countryside Buffet technical issues here only

[Post New]by ark161 on Apr 27, 13 6:14 PM
the cursor is so lagging that i cant play this game i dont think even the opening with the credits was so dang slow i almost felt like quitting after the tutorial so i did. PS. WHY is this game so lagging

 
bfgBiwa
Barracuda
Barracuda
3,458 Posts

Re:Post any Countryside Buffet technical issues here only

[Post New]by bfgBiwa on Apr 28, 13 2:43 AM
Heya ark161,

I'm sorry to hear the game is running so slow for you .

When a game isn't running at the speed it should this is often a sign that the computer is having some problems to process the game properly. Sometimes these kind of problems can be solved by making sure that all your software is up to date. You can find some easy steps on how to do that by clicking here.

If this doesn’t help, our Technical Support will be more than happy to have a further look at this with you so you can enjoy your game again! To get help faster it would be a great help if you could include a Dr. Felix report. You can contact them 24/7 by clicking on the green envelope at the top-right of this page. On the next page you can find the Contact Us link on the bottom-left.

If you are a member of our Big Fish Game Club you can contact us without waiting through our Live-Chat, which is open for you Monday – Friday from 7:30 am – 4:30 pm PST.

I hope this helps!

bfgBiwa

Edited on 04/28/2013 at 3:12:27 AM PST


 
 
 
 
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