game cut out

[Post New]by richardc007 on Apr 30, 13 9:50 PM
i have a I7 computer with windows 7 64 bit and this gamne keeps cutting of and goes down to the tool bar

any ideas

many thanks


8,624 Posts

Re:game cut out

[Post New]by bfgBaikal on May 2, 13 4:42 AM
Hi richardc007,

Welcome to the Pond!

I would suggest uninstalling and reinstalling the game to see if that helps.

You could also try updating some of the components that help run your game in case the computer is having some trouble running the game correctly. The advice in the following help article will help you to do that:

Game Crashing, Freezing, or Blank Screen

If neither of these tips help, please contact Tech Support for further assistance by clicking on the green to the right of the page.

Finally, as this is a tech issue, I will be locking this thread but feel free to repost that issue here so we can keep all potential technical issues together.

Hope this helps!


Edited on 05/02/2013 at 4:42:58 AM PST

Go to: