Post any Princess Isabella: The Rise of an Heir Collector's Edition technical issues here only

If you are having problems getting the game to work correctly, we highly recommend going to our Help pages. Using our Help pages is always the quickest way to get technical problems resolved. Here are a few suggested articles that have helped many people correct these types of problems in the past:

Game Crashing, Freezing, or Blank Screen
Game Compatibility

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If there is a problem with the game, our Support Team can also gather necessary information on what types of computers are being affected by the problem and deliver this information to the developer for a fix.

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Looks like it's Saturday in the UK again!!! 15 minutes and only 5% downloaded - Every other game downloaded this week has been really fast, including the great collectors edition Child of the Forest - really strange!!

I've tried to download twice - comes up with error. Even went through disabling firewalls and anti-virus which normally works but to no avail. Bit miffed.

addictedtofish wrote:Looks like it's Saturday in the UK again!!! 15 minutes and only 5% downloaded - Every other game downloaded this week has been really fast, including the great collectors edition Child of the Forest - really strange!!

Exactly the same here in the UK, I stopped the download and went to do something else..I (foolishly) thought the problem had been solved since Child of the Forest (and every other game this week) downloaded so fast. No, it's slow Saturday again, doubtless to be followed by sluggish Sunday. I even stopped keeping my data base of download speeds since everything seemed hunkydory.

Aaaahhh be patient, my little British fishie pals. If you wait an hour and a half after everyone else downloads, you get the usual superfast service!

I've just done it in around 5 minutes (just 90 minutes late though!)

nelliegemini wrote:Aaaahhh be patient, my little British fishie pals. If you wait an hour and a half after everyone else downloads, you get the usual superfast service!

I've just done it in around 5 minutes (just 90 minutes late though!)

Welll I just started here in London and the first 7% went OK but then it has hit the brakes and now downloading at 56K - exactly the same as my old dial-up line from 2002

hi guys, i`m in the uk and just downloaded, it took 2 mins if that

Started to download. Stopped at 10%.

I'm in the UK.

Get it sorted, BigFish.

i am another one that has had no problems all week fast downloads just like it used to be this one despite waiting three hours to try and download is just not getting there is this just a problem for us here in the uk or is it more widespread i must add i am fed up with the standard submit a dr felix answer i always get i have stopped submitting reports as nothin ever comes of them

hey there fishies! ummm, my problem is a bit different and MAY be a fault with my computer! not too sure!
i downloaded game (really fast download in the land downunder ) but the game got stuck on the installation! i restarted my computer and now its telling me that my demo time is up!!! i never even got to the opening credits!!!!
HELP ME! i like the isabella games and would really like to play this one!

Im in the UK and same thing...whizzes in to 7% then stops d/l. Second time this week I couldn't d/l a CE. This is on my Mac, so guess i'll just have to wait a day to play this game.
Soooo frustrating :-((

hi lizmcduff,
the "trial expired" msg sometimes even comes up w/o any error during the installation Just delete from the GM, whatever is there, and re-start the installation. All should be fine afterwards.
If it stalls again during the installation, though, it's off to CS, I guess.

btw, on the game DL page, under the screenshots, the system requirements are listed. You might want to check there, if you're not sure about your computer's ability to handle the game (installation).

Good luck!

lizmcduff wrote:hey there fishies! ummm, my problem is a bit different and MAY be a fault with my computer! not too sure!
i downloaded game (really fast download in the land downunder ) but the game got stuck on the installation! i restarted my computer and now its telling me that my demo time is up!!! i never even got to the opening credits!!!!
HELP ME! i like the isabella games and would really like to play this one!

i will give that try DD! thanx very much for ur help!

Tried again.

Stopped at 1%

Lizmcduff, it happend to me once and I closed game manager and restarted my computer, then everything was ok. Hope you get it sorted out, it is very annoying ha?

Have a nice weekend - from upside lol.(Norway that is)

I just got to where I was given a magic wand, used it on woodpeckers, clicked a door that the woodpeckers then opened - and got a fatal error with the message "Fatal error in gc - get thread context failed".

I had a Dell W7 computer. All other games play okay, so there must be something wrong with this one (ie, there's nothing wrong with my computer, if there was my other games would have fatal errors too, and they don't).

Well, I'm having problems with the mini-games -- I click on some of the objects and nothing happens. This is on a virtually new, totally updated (including graphics card, etc.) HP Windows 8 p.c. So I have no idea why this happened: specifically on 2 mini-games, when I was supposed to click on an item, nothing happened. I think this also happened on the first mini-game. I have no problem clicking on anything else.

door to tower is stuck skip does not work????

I'm in the UK and, after downloading Rite of Passage which is twice as long size wise in under 10 minutes I eventually got Isabella to finish downloading after 3 hours after uninstalling and restarting after it got completely stuck on 49%.

Nellie ... It was approximately 2 hours after the game first appeared .

Kamali wrote:I just got to where I was given a magic wand, used it on woodpeckers, clicked a door that the woodpeckers then opened - and got a fatal error with the message "Fatal error in gc - get thread context failed".

I had a Dell W7 computer. All other games play okay, so there must be something wrong with this one (ie, there's nothing wrong with my computer, if there was my other games would have fatal errors too, and they don't).

So I decided to try again, and the game let me continue from where it crashed. I got as far as the cable car when it crashed again, with the same message. The only way to get out of it was 'CTRL ALT DEL', start the task manager, and End Task the game.

I won't be trying it a third time.

Time remaining of the trial is 32 minutes, so it had two fatal errors in 28 minutes. I enjoyed what I played of it and I have the first two Princess Isabella games, but I won't be buying the third one since I clearly can't play it without fatal errors every few minutes.