bfgBiwa
Barracuda
Barracuda
3,458 Posts

Post any Princess Isabella: The Rise of an Heir Collector's Edition technical issues here only

[Post New]by bfgBiwa on May 18, 13 12:34 AM
If you are having problems getting the game to work correctly, we highly recommend going to our Help pages. Using our Help pages is always the quickest way to get technical problems resolved. Here are a few suggested articles that have helped many people correct these types of problems in the past:

Game Crashing, Freezing, or Blank Screen
Game Compatibility

While we can offer a known solution for technical issues in the Forums, or other tech savvy pond residents can swim by with good tips and suggestions, we cannot provide the same excellent level of support provided by our Customer Support team.

The Forums are not very well suited for the kinds of information gathering and troubleshooting that get these types of issues corrected quickly.

If there is a problem with the game, our Support Team can also gather necessary information on what types of computers are being affected by the problem and deliver this information to the developer for a fix.

If you are not able to get a game working properly using our Help pages, please get in touch with our Customer Support team, you can find a link to contact our Support team on the front page of our Help pages.

When posting in this thread and also when contacting our Support Team, it would be helpful if you could state what system you are playing the game on (i.e. PC, MAC or Mobile), so we can provide you with the appropriate support as quickly as possible.

*Finally, please reserve this thread for tech issues only. If you are seeking game play assistance (i.e. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'

 
addictedtofish
Guppy
Guppy
139 Posts

Re:Post any Princess Isabella: The Rise of an Heir Collector's Edition technical issues here only

[Post New]by addictedtofish on May 18, 13 12:51 AM
Looks like it's Saturday in the UK again!!! 15 minutes and only 5% downloaded - Every other game downloaded this week has been really fast, including the great collectors edition Child of the Forest - really strange!!

 
Inanga
Lobster
Lobster
88 Posts

Re:Post any Princess Isabella: The Rise of an Heir Collector's Edition technical issues here only

[Post New]by Inanga on May 18, 13 12:58 AM
I've tried to download twice - comes up with error. Even went through disabling firewalls and anti-virus which normally works but to no avail. Bit miffed.

 
nelliegemini
Dogfish
Dogfish
1,898 Posts

Re:Post any Princess Isabella: The Rise of an Heir Collector's Edition technical issues here onl

[Post New]by nelliegemini on May 18, 13 1:19 AM
addictedtofish wrote:Looks like it's Saturday in the UK again!!! 15 minutes and only 5% downloaded - Every other game downloaded this week has been really fast, including the great collectors edition Child of the Forest - really strange!!

Exactly the same here in the UK, I stopped the download and went to do something else..I (foolishly) thought the problem had been solved since Child of the Forest (and every other game this week) downloaded so fast. No, it's slow Saturday again, doubtless to be followed by sluggish Sunday. I even stopped keeping my data base of download speeds since everything seemed hunkydory.

Edited on 05/18/2013 at 1:19:33 AM PST


 
nelliegemini
Dogfish
Dogfish
1,898 Posts

Re:Post any Princess Isabella: The Rise of an Heir Collector's Edition technical issues here only

[Post New]by nelliegemini on May 18, 13 1:30 AM
Aaaahhh be patient, my little British fishie pals. If you wait an hour and a half after everyone else downloads, you get the usual superfast service!

I've just done it in around 5 minutes (just 90 minutes late though!)

 
Mart1n0940
Squid
Squid
65 Posts

Re:Post any Princess Isabella: The Rise of an Heir Collector's Edition technical issues here only

[Post New]by Mart1n0940 on May 18, 13 1:45 AM
nelliegemini wrote:Aaaahhh be patient, my little British fishie pals. If you wait an hour and a half after everyone else downloads, you get the usual superfast service!

I've just done it in around 5 minutes (just 90 minutes late though!)


Welll I just started here in London and the first 7% went OK but then it has hit the brakes and now downloading at 56K - exactly the same as my old dial-up line from 2002

 
crispypot
Minnow
Minnow
272 Posts

Re:Post any Princess Isabella: The Rise of an Heir Collector's Edition technical issues here only

[Post New]by crispypot on May 18, 13 2:07 AM
hi guys, i`m in the uk and just downloaded, it took 2 mins if that

 
Izziewizz
Guppy
Guppy
116 Posts

Re:Post any Princess Isabella: The Rise of an Heir Collector's Edition technical issues here only

[Post New]by Izziewizz on May 18, 13 2:46 AM
Started to download. Stopped at 10%.

I'm in the UK.

Get it sorted, BigFish.

 
tishythree
Guppy
Guppy
116 Posts

Re:Post any Princess Isabella: The Rise of an Heir Collector's Edition technical issues here only

[Post New]by tishythree on May 18, 13 3:17 AM
i am another one that has had no problems all week fast downloads just like it used to be this one despite waiting three hours to try and download is just not getting there is this just a problem for us here in the uk or is it more widespread i must add i am fed up with the standard submit a dr felix answer i always get i have stopped submitting reports as nothin ever comes of them

 
lizmcduff
Seahorse
Seahorse
25 Posts

Re:Post any Princess Isabella: The Rise of an Heir Collector's Edition technical issues here only

[Post New]by lizmcduff on May 18, 13 3:43 AM
hey there fishies! ummm, my problem is a bit different and MAY be a fault with my computer! not too sure!
i downloaded game (really fast download in the land downunder ) but the game got stuck on the installation! i restarted my computer and now its telling me that my demo time is up!!! i never even got to the opening credits!!!!
HELP ME! i like the isabella games and would really like to play this one!

 
belamba
Angelfish
Angelfish
1,058 Posts

Re:Post any Princess Isabella: The Rise of an Heir Collector's Edition technical issues here only

[Post New]by belamba on May 18, 13 4:09 AM
Im in the UK and same thing...whizzes in to 7% then stops d/l. Second time this week I couldn't d/l a CE. This is on my Mac, so guess i'll just have to wait a day to play this game.
Soooo frustrating :-((

 
_DD_
Flounder
Flounder
2,115 Posts

Re:Post any Princess Isabella: The Rise of an Heir Collector's Edition technical issues here onl

[Post New]by _DD_ on May 18, 13 4:27 AM
hi lizmcduff,
the "trial expired" msg sometimes even comes up w/o any error during the installation Just delete from the GM, whatever is there, and re-start the installation. All should be fine afterwards.
If it stalls again during the installation, though, it's off to CS, I guess.

btw, on the game DL page, under the screenshots, the system requirements are listed. You might want to check there, if you're not sure about your computer's ability to handle the game (installation).

Good luck!

lizmcduff wrote:hey there fishies! ummm, my problem is a bit different and MAY be a fault with my computer! not too sure!
i downloaded game (really fast download in the land downunder ) but the game got stuck on the installation! i restarted my computer and now its telling me that my demo time is up!!! i never even got to the opening credits!!!!
HELP ME! i like the isabella games and would really like to play this one!

Edited on 05/18/2013 at 4:27:32 AM PST


 
lizmcduff
Seahorse
Seahorse
25 Posts

Re:Post any Princess Isabella: The Rise of an Heir Collector's Edition technical issues here only

[Post New]by lizmcduff on May 18, 13 5:02 AM
i will give that try DD! thanx very much for ur help!

 
Izziewizz
Guppy
Guppy
116 Posts

Re:Post any Princess Isabella: The Rise of an Heir Collector's Edition technical issues here only

[Post New]by Izziewizz on May 18, 13 5:28 AM
Tried again.

Stopped at 1%

 
molla311
Stingray
Stingray
4,680 Posts

Re:Post any Princess Isabella: The Rise of an Heir Collector's Edition technical issues here only

[Post New]by molla311 on May 18, 13 5:55 AM
Lizmcduff, it happend to me once and I closed game manager and restarted my computer, then everything was ok. Hope you get it sorted out, it is very annoying ha?

Have a nice weekend - from upside lol.(Norway that is)

 
Kamali
Guppy
Guppy
173 Posts

Re:Post any Princess Isabella: The Rise of an Heir Collector's Edition technical issues here only

[Post New]by Kamali on May 18, 13 6:49 AM
I just got to where I was given a magic wand, used it on woodpeckers, clicked a door that the woodpeckers then opened - and got a fatal error with the message "Fatal error in gc - get thread context failed".

I had a Dell W7 computer. All other games play okay, so there must be something wrong with this one (ie, there's nothing wrong with my computer, if there was my other games would have fatal errors too, and they don't).

 

Re:Post any Princess Isabella: The Rise of an Heir Collector's Edition technical issues here only

[Post New]by NancySusan on May 18, 13 7:08 AM
Well, I'm having problems with the mini-games -- I click on some of the objects and nothing happens. This is on a virtually new, totally updated (including graphics card, etc.) HP Windows 8 p.c. So I have no idea why this happened: specifically on 2 mini-games, when I was supposed to click on an item, nothing happened. I think this also happened on the first mini-game. I have no problem clicking on anything else.

 
lingerda
Seahorse
Seahorse
30 Posts

Re:Post any Princess Isabella: The Rise of an Heir Collector's Edition technical issues here only

[Post New]by lingerda on May 18, 13 7:13 AM
door to tower is stuck skip does not work????

 
cherbtoo
Orca Whale
Orca Whale
22,629 Posts

Re:Post any Princess Isabella: The Rise of an Heir Collector's Edition technical issues here only

[Post New]by cherbtoo on May 18, 13 7:13 AM
I'm in the UK and, after downloading Rite of Passage which is twice as long size wise in under 10 minutes I eventually got Isabella to finish downloading after 3 hours after uninstalling and restarting after it got completely stuck on 49%.

Nellie ... It was approximately 2 hours after the game first appeared .

 
Kamali
Guppy
Guppy
173 Posts

Re:Post any Princess Isabella: The Rise of an Heir Collector's Edition technical issues here only

[Post New]by Kamali on May 18, 13 7:36 AM
Kamali wrote:I just got to where I was given a magic wand, used it on woodpeckers, clicked a door that the woodpeckers then opened - and got a fatal error with the message "Fatal error in gc - get thread context failed".

I had a Dell W7 computer. All other games play okay, so there must be something wrong with this one (ie, there's nothing wrong with my computer, if there was my other games would have fatal errors too, and they don't).


So I decided to try again, and the game let me continue from where it crashed. I got as far as the cable car when it crashed again, with the same message. The only way to get out of it was 'CTRL ALT DEL', start the task manager, and End Task the game.

I won't be trying it a third time.

Time remaining of the trial is 32 minutes, so it had two fatal errors in 28 minutes. I enjoyed what I played of it and I have the first two Princess Isabella games, but I won't be buying the third one since I clearly can't play it without fatal errors every few minutes.

 
 
 
 
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