Tiffling
Jellyfish
Jellyfish
13 Posts

Black line

[Post New]by Tiffling on Jun 10, 13 5:19 AM
There is a black line running through part of the game field. I have uninstalled and reinstalled twice and it is still there. I will buy it if the glitch gets fixed.

 
bfgDeveron
Dogfish
Dogfish
1,934 Posts

Re:Black line

[Post New]by bfgDeveron on Jun 11, 13 10:14 AM
Hey there Tiffling,

Thanks for uninstalling and reinstalling the game already! Often, display issues like this are caused by drivers or other software on a computer that are in need of an update. For some help finding those updates, just click on the blue text below:

Game Crashing, Freezing, or Blank Screen

If that doesn't solve the problem, I would recommend contacting our Tech Support Team. They'll be able to do some investigating to help figure out why that black bar is showing up.

In order to track issues like this, we have a dedicated tech thread for each of our games. I'm going to go ahead and lock this thread, but if you experience other issues like this, feel free to post those in the tech thread HERE.

I hope this helps!

bfgDeveron

Edited on 06/11/2013 at 10:15:03 AM PST


 
 
 
 
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