bfgBaikal
Marlin
Marlin
8,624 Posts

Post any Cut the Rope technical issues here only

[Post New]by bfgBaikal on Jun 13, 13 12:46 AM
If you are having problems getting the game to work correctly, we highly recommend going to our Help pages. Using our Help pages is always the quickest way to get technical problems resolved. Here are a few suggested articles that have helped many people correct these types of problems in the past:

Game Crashing, Freezing, or Blank Screen
Game Compatibility

While we can offer a known solution for technical issues in the Forums, or other tech savvy pond residents can swim by with good tips and suggestions, we cannot provide the same excellent level of support provided by our Customer Support team.

The Forums are not very well suited for the kinds of information gathering and troubleshooting that get these types of issues corrected quickly.

If there is a problem with the game, our Support Team can also gather necessary information on what types of computers are being affected by the problem and deliver this information to the developer for a fix.

If you are not able to get a game working properly using our Help pages, please get in touch with our Customer Support team, you can find a link to contact our Support team on the front page of our Help pages.

When posting in this thread and also when contacting our Support Team, it would be helpful if you could state what system you are playing the game on (i.e. PC, MAC or Mobile), so we can provide you with the appropriate support as quickly as possible.

*Finally, please reserve this thread for tech issues only. If you are seeking game play assistance (i.e. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'

 

Re:Post any Cut the Rope technical issues here only

[Post New]by elvenstardragon on Jun 13, 13 1:33 AM
Tried to download this game about 1 hour ago and I got a .NET Framework4maintainance box come up while downloading, giving me the options of Repair or Delete. I said repair and it went ahead. Told me it needed a restart which I did. It looked to have downloaded the game but when I went to play it said trial expired. This is'nt the first time I have seen this box come up and each time it has been while downloading from Big Fish. I also downloaded the Tomorrows Game Today at the same time. This seems to be working fine. I'm using a PC. Running WIN XP.

Edited on 06/13/2013 at 1:35:38 AM PST


 
bfgBaikal
Marlin
Marlin
8,624 Posts

Re:Post any Cut the Rope technical issues here only

[Post New]by bfgBaikal on Jun 13, 13 1:57 AM
Hi elvenstardragon,

Sorry about this. That can happen if something goes wrong with the download or if the game is unable to start up correctly on your computer.

When a trial shows as expired like this, the best thing to do is to try is uninstalling and reinstalling the game as that normally helps.

If you are still having trouble though, you could try to update some of the elements that run this game because as mentioned, the computer having trouble loading a game is another reason that trial expired message will appear.

Game Crashing, Freezing, or Blank Screen

Usually one of the two tips I have offered will do the trick and make your trial available to you!

Hope this helps!

bfgBaikal

 
jimeezlady
Starfish
Starfish
52 Posts

Re:Post any Cut the Rope technical issues here only

[Post New]by jimeezlady on Jun 13, 13 4:22 AM
Um yeah...got the same message pop-up. Need to download Microsoft .NET Framework 4 (running Windows 7 home premium 64bit)
•Hardware Requirements:
•Recommended Minimum: Pentium 1 GHz or higher with 512 MB RAM or more
•Minimum disk space:
•x86 – 850 MB
•x64 – 2 GB
<<<< 2 GIGS??

Refused download... Game will not open. Sorry, gotta pass on this one.

 
bfgBiwa
Barracuda
Barracuda
3,458 Posts

Re:Post any Cut the Rope technical issues here only

[Post New]by bfgBiwa on Jun 13, 13 6:43 AM
Heya jimeezlady,

That sure sounds frustrating, I'm sorry to see you got the error as well .

It could be that your computer missed some updates that would usually pop with the Windows Updates tool on your computer, such as .NET Framework 4. You could always try to run Windows Updates, which you can find by opening your start menu, going to All Programs and selecting Windows Update.

If this doesn’t help, our Technical Support will be more than happy to have a further look at this with you so you can enjoy your game again! To get help faster it would be a great help if you could include a Dr. Felix report. You can contact them 24/7 by clicking on the green envelope at the top-right of this page. On the next page you can find the Contact Us link on the bottom-left.

If you are a member of our Big Fish Game Club you can contact us without waiting through our Live-Chat, which is open for you Monday – Friday from 7:30 am – 4:30 pm PST.

I hope this helps!

bfgBiwa

 
MEnr56
Dogfish
Dogfish
1,984 Posts

Re:Post any Cut the Rope technical issues here only

[Post New]by MEnr56 on Jun 13, 13 2:35 PM


Sadly, it's soon-to-be TRASHED from my computer; it looked like a fun game BUT I CAN'T get the cursor to cut the rope on the 2nd level!!!! No matter where on the rope that I place my cursor, it will NOT cut the rope.
SOMETIMES, I could get my cursor to cut the 1st rope of 3 and SOMETIMES, I could get my cursor to cut the 1st and 2nd of 3 ropes but now I can't get it to even cut the 1st of the 3 ropes on this 2nd level.
BUMMER, as I've got a game coupon to "burn" in a few hours before it expires.

MEnr56




OKAY, ME BAD!!!! You're supposed to move the cursor ACROSS the rope to cut it -- just like a pair of scissors; DUH!!!! Game works just fine.

MEnr56



Edited on 06/13/2013 at 2:59:12 PM PST


 
bfgDeveron
Dogfish
Dogfish
1,934 Posts

Re:Post any Cut the Rope technical issues here only

[Post New]by bfgDeveron on Jun 14, 13 1:28 PM
Hey there MEnr56,

I'm so glad to hear that the game is working just fine now!

Also, thanks for letting us know how you figured this out. It's a great tip for other Fishies who may be running into the same trouble.

bfgDeveron

 
ark161
Clownfish
Clownfish
611 Posts

Re:Post any Cut the Rope technical issues here only

[Post New]by ark161 on Jun 16, 13 8:09 AM
so freakin' mad that this game won't EVEN LOAD on windows 7 its like its not even tryin' to load so somebody please help me

 
ark161
Clownfish
Clownfish
611 Posts

Re:Post any Cut the Rope technical issues here only

[Post New]by ark161 on Jun 16, 13 12:19 PM
still will not load where is technecial support when you need them?

 
bfgSeine
Stingray
Stingray
5,158 Posts

Re:Post any Cut the Rope technical issues here only

[Post New]by bfgSeine on Jun 16, 13 12:41 PM
Hi ark161,

I'm sorry to hear that the game isn't loading for you. Issues like that can have a few different causes, but I'd first recommend just making sure that all game related programs and drivers are updated. You can find information on doing that here on our help article:

Game Crashing, Freezing, or Blank Screen

If the tips there aren't working, please get in touch with our Tech Support Team so they can look into that further for you. They should be able to gather more information about the error and offer additional troubleshooting steps to try.

I hope that helps!

bfgSeine

 
puzzlr
Starfish
Starfish
58 Posts

Re:Post any Cut the Rope technical issues here only

[Post New]by puzzlr on Jun 21, 13 5:26 PM
Also got that "framework" nonsense.
Did NOT allow it to install.
Have tried uninstalling and re-downloading three timesno change.

 
bfgBaikal
Marlin
Marlin
8,624 Posts

Re:Post any Cut the Rope technical issues here only

[Post New]by bfgBaikal on Jun 22, 13 6:19 AM
Hi puzzlr,

I think that the fact that that add on was not installed is the reason your game is not working.

When a game suggests that you install an add on program during the installation process, this means that you do not have a particular program or the specific version of a program that the game needs to work.

I can assure you that as with all our games, any add ons that come with them are 100% tested and perfectly safe to install so if you would like to try play this game again, I would suggest uninstalling and reinstalling the game and accepting that add on.

Hope this helps!

bfgBaikal

 
angel2shine
Squid
Squid
79 Posts

Re:Post any Cut the Rope technical issues here only

[Post New]by angel2shine on Jul 4, 13 7:00 PM
Same exact problem as 'jimeezlady' on same windows 7, 64 bit computer, can't load the game, 1st time, second time it loaded, but won't open, get something ".net" window, says "Cut the Roap is not working." Can't buy if can't try. and I loved this game on my Android tablet, but would love to play it on my Acer laptop.

 
bfgBaikal
Marlin
Marlin
8,624 Posts

Re:Post any Cut the Rope technical issues here only

[Post New]by bfgBaikal on Jul 5, 13 5:29 AM
Sorry about this angel2shine!

I appreciate that you would like to try it out before purchasing and so that we can get to the root of the issue you mentioned, my best advice would be to contact our Tech Support with a Dr. Felix Diagnostic Report.

They will be happy to help you!

bfgBaikal

 

Re:Post any Cut the Rope technical issues here only

[Post New]by TopazMystique on Jul 6, 13 4:40 AM
Same message for me to install MS .NET Framework 4 which I cancelled. Then got a message to install MS XNA Framework which I have never seen before. Cancelled that also so probably will not be able to play this game. Oh, well. Wasn't enthralled with the cockeyed layout in the screen shots. That would probably drive me crazy anyway.

ETA: Yes, it did NOT work for me either. Wish developers would stop requiring additional downloads to play games. Maybe if we quit buying these games, they will get the hint?

Edited on 07/06/2013 at 9:36:44 AM PST


 

Re:Post any Cut the Rope technical issues here only

[Post New]by Wickedluck22 on Dec 25, 13 1:22 PM
So i bought this game and its like running in triple speed i cant slow it down to acually do anything .Anyone know how to fix it?

 
Mizrich
Jellyfish
Jellyfish
18 Posts

Re:Post any Cut the Rope technical issues here only

[Post New]by Mizrich on Dec 25, 13 4:42 PM
i DOWNLOADED but the demo will not run...windows 7-64bit.

 

Game not starting in my micromax doodle 2

[Post New]by yogesh28 on Feb 27, 14 8:32 AM
Hii I am Yogesh and I had downloaded cut the rope time travel game on my smartphoe. When I start it, it works fine till the main menu but after when I click on the play button the game does nothing rather than showing a black blank screen. So can you please help me to solve this prlblem and give me a nice solution so that I can play the game.

 

Re:Post any Cut the Rope technical issues here only

[Post New]by Boppinby on Apr 16, 14 6:33 PM
I also have the super speed issue that Wickedluck22 reported.

There doesn't appear a way to turn down the game physics speed, and playing on box/level 2 is nearly impossible.

 
 
 
 
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