bfgBiwa
Barracuda
Barracuda
3,458 Posts

Post any Dark Dimensions: City of Ash technical issues here only

[Post New]by bfgBiwa on Jun 30, 13 12:33 AM
If you are having problems getting the game to work correctly, we highly recommend going to our Help pages. Using our Help pages is always the quickest way to get technical problems resolved. Here are a few suggested articles that have helped many people correct these types of problems in the past:

Game Crashing, Freezing, or Blank Screen
Game Compatibility

While we can offer a known solution for technical issues in the Forums, or other tech savvy pond residents can swim by with good tips and suggestions, we cannot provide the same excellent level of support provided by our Customer Support team.

The Forums are not very well suited for the kinds of information gathering and troubleshooting that get these types of issues corrected quickly.

If there is a problem with the game, our Support Team can also gather necessary information on what types of computers are being affected by the problem and deliver this information to the developer for a fix.

If you are not able to get a game working properly using our Help pages, please get in touch with our Customer Support team, you can find a link to contact our Support team on the front page of our Help pages.

When posting in this thread and also when contacting our Support Team, it would be helpful if you could state what system you are playing the game on (i.e. PC, MAC or Mobile), so we can provide you with the appropriate support as quickly as possible.

*Finally, please reserve this thread for tech issues only. If you are seeking game play assistance (i.e. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'

 
mystic54
Seahorse
Seahorse
24 Posts

Re:Post any Dark Dimensions: City of Ash technical issues here only

[Post New]by mystic54 on Jun 30, 13 10:16 AM
I am trying to download this game, I click on play now but when I click on "run", nothing happens, I am a game club member, so it's not because it's the TGT, anyone else having this problem?

Edited on 06/30/2013 at 10:17:12 AM PST


 
bfgSeine
Stingray
Stingray
5,158 Posts

Re:Post any Dark Dimensions: City of Ash technical issues here only

[Post New]by bfgSeine on Jun 30, 13 10:31 AM
Hi mystic54,

Which browser are you currently using? Have you updated or made any changes to your browser recently? I know that sometimes pop up boxes can go unnoticed in the background if another window is clicked over the top of it. In some cases, another software program can also be blocking the download from occurring. It might also help to look over this help article here covering downloads just in case:

Problems Downloading or Installation Failed

If that's not helping, our Tech Support Team will be happy to take a look at that for you as well.

Hopefully that helps!

bfgSeine

 
mystic54
Seahorse
Seahorse
24 Posts

Re:Post any Dark Dimensions: City of Ash technical issues here only

[Post New]by mystic54 on Jun 30, 13 10:54 AM
I'm using IE 10, I recently upgraded from IE9 last week, I have downloaded another game since upgrading to IE 10, and everything worked fine. I have tried to download another game today and the same thing happened, when I clicked run, nothing. I am not that good on computers, but I will try your link, and if that fails, I will write Tech support, thank you.

 
mystic54
Seahorse
Seahorse
24 Posts

Re:Post any Dark Dimensions: City of Ash technical issues here only

[Post New]by mystic54 on Jun 30, 13 11:01 AM
I just restarted my computer and tried downloading the game again, and it is now downloading, guess my computer was having an off day.

 
bfgBiwa
Barracuda
Barracuda
3,458 Posts

Re:Post any Dark Dimensions: City of Ash technical issues here only

[Post New]by bfgBiwa on Jul 1, 13 3:03 AM
Heya mystic54,

Great to hear that a reboot seems to have solved everything! If you keep experiencing these problems though it might definitely be a good idea to get in touch with our Tech Support Team as bfgSeine mentioned. This way we can make sure that everything is working properly.

Happy gaming!

bfgBiwa

 
cymberley
Jellyfish
Jellyfish
10 Posts

Re:Post any Dark Dimensions: City of Ash technical issues here only

[Post New]by cymberley on Jul 22, 13 1:49 PM
I have a problem at chapter 4: Island.

When you get the net for the fish and the carhandle, it only takes the carhandle and the net is gone.

So now i am stuck

What to do ??

I use a pc with windows 7.

 
cymberley
Jellyfish
Jellyfish
10 Posts

Re:Post any Dark Dimensions: City of Ash technical issues here only

[Post New]by cymberley on Jul 22, 13 2:03 PM
I just noticed that i wrote this in the wrong forum.

I have the collectors edition.

 
AsiaMinor
Seahorse
Seahorse
28 Posts

HOS problem

[Post New]by AsiaMinor on Jul 24, 13 7:30 AM
Near the begining of the game, in a HOS. I take the hammer and crack the piggy bank and take the coins. the game crashes. I've restarted/rebooted but it's still happening. any suggestions? I'm running IE10

 

Re:Post any Dark Dimensions: City of Ash technical issues here only

[Post New]by dglowicki on Aug 1, 13 10:49 AM
Please help me. I cannot close the letter to her mom Audrey wrote at the City Gates and the only way I can go anywhere from that point is to use the map. I cannot progress further and the only thing that is showing that I need to do is at the City Gates. I am on a PC.

 

Re:Post any Dark Dimensions: City of Ash technical issues here only

[Post New]by dglowicki on Aug 1, 13 11:52 AM
I used Mozilla Firefox to download, and in case you need it, I also use IE 9.

 
 
 
 
Go to: